Hi all, thought it was time to share my experiences of the Avin 4.
Following a really good thread on here, I decided it was time to drag my M5 kicking and screaming into the 21st Century. My requirements (must have) were:
OEM appearance
Sat Nav
Bluetooth
DAB or DAB+
Reversing camera
iPhone connection for audio streaming
On top of that I had some nice to haves:
Dashcam
A2DP streaming
iBus integration
Carplay (wireless ideally)
It soon became apparent that the Avin was going to really be the only thing that ticked my must-have boxes, so after some conversations with their very helpful, fast-responding and clearly USA based pre-sales people I bit the bullet and placed an order on 2nd March 2020.
Avin Avant 4 with Android 10 (this was a pre-order as I figured I might as well go for the latest version)
IBus adapter
DSP with equalizer
Wireless Carplay
Front and rear parking cameras
Dashcam
DAB+ dongle and aerial (and software)
Bluetooth OBD2 adapter
Microphone for Bluetooth
Satnav maps for Europe and satnav software.
GPS antenna.
Then I sat back and waited. Fortunately I didn't hold my breath, because it was quite a long wait...
6 weeks after ordering, Avin collected payment. They had already advised me that shipping was going to be 20 days later than planned, so I wasn't worried.
3rd May I got a box from DHL. With a customs bill. OK, not their fault and smaller than it might have been. So far, so...
ah.
The harness that connects the head unit to the car loom was missing.
Several emails, including my needing to take a photo of what was there and show them on their own diagram what wasn't there later, they agreed to send me the harness.
30th May it arrived. With another bill from DHL for customs charges.
I did a quick and dirty connection straight into the loom in the back of the car. It fired up and looked great. Plugged in the DAB dongle, opened the app...not supported on this version of Android.
Using the memory card they provided I installed the satnav software. Not supported on this version of Android.
Tried the dashcam. Yep. Not supported on this version of Android.
Time for some more emails to support and some links that allowed me to download supported versions of the software.
At this point I was aware that, while sales were English speaking and based in the USA, support most definitely were not. They were also rather slower to react and far less switched on.
In all honesty, I should have had rather more alarm bells ringing that I did. But the unit looked really good and was fully featured, so I pressed on.
Downloading the installation guide was easy, and installation itself, while definitely not easy was OK.
Except for the fact that the installation instructions were wrong. They in fact related to an earlier version of the camera(s) which had been superceded.
I wrote a revised version of the installation guide because it was the sensible thing to do and supplied it to them because I'm nice.
At this stage the reversing camera worked, the DAB worked (after a fashion) and the dashcam worked. Satnav did not.
Then the reversing camera stopped working.
I contacted support.
Support sent me the installation guide I had written.
I explained I had written the guide.
They told me their engineers had examined the camera, determined that there was a fault and they would refund the money for it. How the Hell did they do that when it was still attached to my car?
While we were at it they also established that there was a fault with the satnav software and refunded that, suggesting that I use my phone and Carplay for navigation.
At this stage I was pretty fed up, pointed out that two of my must haves no longer worked and asked for a shipping label so I could send the unit back for a full refund.
They then refunded me for the OBD2 connector, which didn't work, the DAB, which worked but was rubbish and the dashcam, which had also stopped working.
I again said I wanted a refund.
Much going backwards and forwards ensued, but eventually they agreed they would refund me, less the cost of shipping and a 30% restocking cost. If they repaired the unit under warranty I would still be responsible for the shipping, by the way, which isn't a trivial cost from the UK.
I now got properly pissed off and raised a dispute with Paypal. Who rejected it because it was more than 180 days from the initial transaction.
So. If you're looking to buy a good sounding (and yes, it does sound good) OEM looking head unit for your E39 and are happy to use Carplay (wired - the wireless solution is also crap) with no other features then the Avin 4 may be good for you. It may, of course, stop working after a few days - caveat emptor.
If you're looking for a full featured, good sounding OEM looking head unit for your E39 and you're in the UK, send your existing one to Baris at Carphonics for an upgrade, find an Intravee on EBay with the Alpine DAB and go on from there.
But if you deal with Avin be aware that:
Their customer support isn't really very good
Their warrantly is pointless as you will end up paying out for a repair or replacement that won't be any better than the item you sent back
If you pay with Paypal, their tactics will be to stall you as long as possible by offering piecemeal refunds until you run out of time to raise a dispute
Don't use Paypal for anything like this
The quality of their ancillaries is very poor.
Their integration testing/quality control is non existent for the apps they provide
I really hoped to have a good result from this. But no - my car is getting its upgraded OEM stereo and ancient but reliable satnav back this weekend, along with the Intravee and Alpine DAB I took out. Thank God I kept all th mounting ironmongery... It's funny. A 21 year old system is better in every way that a brand new, state of the art one.
Following a really good thread on here, I decided it was time to drag my M5 kicking and screaming into the 21st Century. My requirements (must have) were:
OEM appearance
Sat Nav
Bluetooth
DAB or DAB+
Reversing camera
iPhone connection for audio streaming
On top of that I had some nice to haves:
Dashcam
A2DP streaming
iBus integration
Carplay (wireless ideally)
It soon became apparent that the Avin was going to really be the only thing that ticked my must-have boxes, so after some conversations with their very helpful, fast-responding and clearly USA based pre-sales people I bit the bullet and placed an order on 2nd March 2020.
Avin Avant 4 with Android 10 (this was a pre-order as I figured I might as well go for the latest version)
IBus adapter
DSP with equalizer
Wireless Carplay
Front and rear parking cameras
Dashcam
DAB+ dongle and aerial (and software)
Bluetooth OBD2 adapter
Microphone for Bluetooth
Satnav maps for Europe and satnav software.
GPS antenna.
Then I sat back and waited. Fortunately I didn't hold my breath, because it was quite a long wait...
6 weeks after ordering, Avin collected payment. They had already advised me that shipping was going to be 20 days later than planned, so I wasn't worried.
3rd May I got a box from DHL. With a customs bill. OK, not their fault and smaller than it might have been. So far, so...
ah.
The harness that connects the head unit to the car loom was missing.
Several emails, including my needing to take a photo of what was there and show them on their own diagram what wasn't there later, they agreed to send me the harness.
30th May it arrived. With another bill from DHL for customs charges.
I did a quick and dirty connection straight into the loom in the back of the car. It fired up and looked great. Plugged in the DAB dongle, opened the app...not supported on this version of Android.
Using the memory card they provided I installed the satnav software. Not supported on this version of Android.
Tried the dashcam. Yep. Not supported on this version of Android.
Time for some more emails to support and some links that allowed me to download supported versions of the software.
At this point I was aware that, while sales were English speaking and based in the USA, support most definitely were not. They were also rather slower to react and far less switched on.
In all honesty, I should have had rather more alarm bells ringing that I did. But the unit looked really good and was fully featured, so I pressed on.
Downloading the installation guide was easy, and installation itself, while definitely not easy was OK.
Except for the fact that the installation instructions were wrong. They in fact related to an earlier version of the camera(s) which had been superceded.
I wrote a revised version of the installation guide because it was the sensible thing to do and supplied it to them because I'm nice.
At this stage the reversing camera worked, the DAB worked (after a fashion) and the dashcam worked. Satnav did not.
Then the reversing camera stopped working.
I contacted support.
Support sent me the installation guide I had written.
I explained I had written the guide.
They told me their engineers had examined the camera, determined that there was a fault and they would refund the money for it. How the Hell did they do that when it was still attached to my car?
While we were at it they also established that there was a fault with the satnav software and refunded that, suggesting that I use my phone and Carplay for navigation.
At this stage I was pretty fed up, pointed out that two of my must haves no longer worked and asked for a shipping label so I could send the unit back for a full refund.
They then refunded me for the OBD2 connector, which didn't work, the DAB, which worked but was rubbish and the dashcam, which had also stopped working.
I again said I wanted a refund.
Much going backwards and forwards ensued, but eventually they agreed they would refund me, less the cost of shipping and a 30% restocking cost. If they repaired the unit under warranty I would still be responsible for the shipping, by the way, which isn't a trivial cost from the UK.
I now got properly pissed off and raised a dispute with Paypal. Who rejected it because it was more than 180 days from the initial transaction.
So. If you're looking to buy a good sounding (and yes, it does sound good) OEM looking head unit for your E39 and are happy to use Carplay (wired - the wireless solution is also crap) with no other features then the Avin 4 may be good for you. It may, of course, stop working after a few days - caveat emptor.
If you're looking for a full featured, good sounding OEM looking head unit for your E39 and you're in the UK, send your existing one to Baris at Carphonics for an upgrade, find an Intravee on EBay with the Alpine DAB and go on from there.
But if you deal with Avin be aware that:
Their customer support isn't really very good
Their warrantly is pointless as you will end up paying out for a repair or replacement that won't be any better than the item you sent back
If you pay with Paypal, their tactics will be to stall you as long as possible by offering piecemeal refunds until you run out of time to raise a dispute
Don't use Paypal for anything like this
The quality of their ancillaries is very poor.
Their integration testing/quality control is non existent for the apps they provide
I really hoped to have a good result from this. But no - my car is getting its upgraded OEM stereo and ancient but reliable satnav back this weekend, along with the Intravee and Alpine DAB I took out. Thank God I kept all th mounting ironmongery... It's funny. A 21 year old system is better in every way that a brand new, state of the art one.