Now I'm furious!! - the weekend from HELL - BMW M5 Forum and M6 Forums
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post #1 of 95 Old 8th March 2006, 01:25 AM Thread Starter
Ashok Arora
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Angry Now I'm furious!! - the weekend from HELL

As many of you know, I have been having increasing problems with my car and with BMW-GB's failure to properly address any of my technical concerns.

I recently came to point where I said "let's give it one more chance - surely nothing more can go wrong" - how very mistaken I was!

Following on from my thread last week,

...we left for Holland on Friday morning and boarded the Stena Discovery at Harwich. Upon arrival at Hoek Van Holland I turn the key and get... nothing! Then "Bling - transmission fault". I don't friggin believe it! Just a day after getting the car back with a new clutch sensor the thing is buggered again.

We get towed off the boat and have to wait at the dockside. With the wife & kids getting steadily colder in the back seat, the BMW service guy arrives after one & a half hours later only to tell me what I already know - it has to be towed to the dealer:

Here he is trying to see if disconnecting the battery will solve things (no it won't!):

A very sad and common sight these days - my car on the back of a truck:

When we get to the dealer an hour later there's no replacement car (as promised) and we have to ride another hour to get a Skoda hire car from the trucking company. Whilst at the dealer, however, I was interested to see that an M6 was also in for service with "transmission problems":

Finally, five hours after reaching Holland we're on our way and get to our friend's house in Oldenzaal just before bedtime. Thanks BMW!

Of course, being Holland, nothing happens on the weekend so the dealer checks the car out on Monday morning and says that the car is "not recognising when the clutch is engaged so it defaults into failsafe and the car is not driveable". They say they can fix it 'temporarily' and that it may take up to two weeks for a full repair. By this point I've lost all confidence in the vehicle and insist that they keep it and repatriate me and my family by air. "No!", insist BMW customer assistance, "if the vehicle is driveable you must drive it home". Despite my pleas they insist I collect the car and drive it. I tell them that it's too late to catch Monday's ferry so they agree to pay for a night's stay for my family in Rotterdam.

After an extra unwanted day of holiday, we pick up the car this morning and all seems fine. Fill her up with fuel and luggage, onto the ferry and things are looking good.

Then this evening, upon arrival at guessed it "Bling - Transmission Failure!" followed by all sorts of weird messages on the dash like this:

For God's sake, it's pissing with rain, the kids are tired and now this!!

Nothing for it but to get towed passed an amused bunch of customs staff and wait an hour in the cold to get towed home.

Here we go again....

So here I sit and it's past midnight. They've promised to send a truck tomorrow morning (yet another one) to take the car to the dealer to be fixed (yet again!) and give me another rental car (mmmm... which piece of sh*t this time?? let's guess..).

To put it mildly I am extremely pissed off with BMW. They should have fixed the car correctly in the first place. Playing "break down and wait for the tow truck" is not my idea of a fun family weekend. Then to insist that I drive a faulty car.... I'm livid! Heads are going to roll for this......

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post #2 of 95 Old 8th March 2006, 01:51 AM
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post #3 of 95 Old 8th March 2006, 01:53 AM
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I am wondering whether this is a deliberate ploy by bmw GB to piss you off since you bought your car in Belgium


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post #4 of 95 Old 8th March 2006, 02:04 AM
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Ashok- I am truly sorry to read this. I hope it will all work out.

All the best,
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post #5 of 95 Old 8th March 2006, 02:09 AM
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Ashok im REALLY sorry to hear of your continuing problems with the beast. I have been following your other threads.

I think you have been more than patient enough with the M5, and need to obviously take your issue to the next level. Not sure if its a complication that you bought it in another country, but I would take it up with one from the top at BMW, and see what the next step is... possibly replacement? refund of purchase? credit of finance or lease payments? (just throwing out ideas...) At this point my opinion would be to not bother with the fixes and repairs anymore at the dealership level, but to see how you can persue the next best thing - including getting out of that car without loss to you. Bottom line is, its a $100k+ car that should not be going back and forth like this for MAJOR repairs on a new car. I wouldnt even want it back after the first repair, really.

Anyways, good luck! and keep us posted.

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post #6 of 95 Old 8th March 2006, 02:18 AM
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Ashok wow this is terrible, is there a lemon law you can excercise in the
UK ? So sorry for your troubles, do you think there is anything we can
do on the board to pressure BMW for a more reasonable response ?
This is horrible for BMW's reputation, i'm shocked they let this happen ...

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post #7 of 95 Old 8th March 2006, 02:22 AM
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Carefully document the faults. Return the car to the dealer and put him on notice that you will take immediate legal action.

I have three rules with respect to my cars: No one drives them, No one washes them, if they strand me, they are gone.

Your car is a lemon. You need to get your money back and start again. If I were you, there would be a helluva lot more than just a livid post on the forum.

Good luck.

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post #8 of 95 Old 8th March 2006, 02:23 AM
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Do they have 'Lemon Laws' in Europe? Here in the US, if a car is in the shop X amount of time in Y months it can be 'lemoned' - i.e. the dealer has to buy it back as a faulty product.
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post #9 of 95 Old 8th March 2006, 02:29 AM
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In the US, with the types and extent of problems that you have encountered, most dealers would not force you to invoke a lemon law or even come close to it. Most would offer to take the car back and replace it with a new one. Since you obviously are an M enthusiast and enjoy the M5 on the occasions when you actually can drive it, I hope that you give BMW another chance and get a replacement car. Good luck with whatever decision you make.

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post #10 of 95 Old 8th March 2006, 04:14 AM
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Ashok, I have three answers for you: they all involve umpimping your ride with a VW GTI... I hope these three videos cheer you up, I feel your pain:

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