Member, Sport: On DSC: Off
Join Date: Jan 2018
Thanked 23 Times in 23 Posts
Why is it always a stealership?
Just want to rant a bit, first time owner of a bmw and a bit disappointed. I'm looking for a daily now that I got my dream garage queen and my wife's lease is up on her Q7 soon so we definitely won't be shopping at this dealership. BMW of XXXX, straight up OEM **** here.
Man, I really love the car, but I gotta say this is the most expensive and worst service I've had since I was like 16. That's a a couple decades. Figured things would be a bit more refined at a high end shop.
-Service center not at dealership with no indication or directions sent out via emailed appointment. 8AM appointment Spent 40 minutes circling dealership before someone answered phone (service opens at 7am but main sales/phones not until 9am). Checked in at 9:11 once I got directions and reoriented.
-Refusal to do transmission flush and fluid change because it can cause damage to transmission...
-They wouldn't reflash/update i drive for me.... because no requirement to do so...
-DVD map update on back order for a couple months...
-Air filters not in stock, 2.5 week wait time....
-4 hours for loaner because none were available, though I saw at least 20 leave the lot from my well positioned seating in the waiting room. Maybe I should suit up.
-Oil Change, state inspection, bmw pre-owned certificated check to look for basic issues, plus looking at a clutch noise, cold start noise, and belt noise. Kept overnight, had no status by end of day, status update first thing in morning was stated.
-Status update first thing in morning (open at 7) was at 11 and stated, was battery needs replaced (because it's aftermarket), belt noise is not profound enough to find and fix (heard at idle), cold start noise isn't loud enough even though it sounds like a wrecking bowl in a china shop for the first few minutes (heard at idle), clutch noise is normal (can be heard at idle). Maybe it's the extra cold weather this season, got daily ready and garage cleaned up so maybe indoor parking will help, got her in this evening.
-Got car back with 6 MPG average after handing it off to them with 13.5 avg and 20+ miles.
-Reasoning for MPG was a 30 minute idle for cold start noise diagnostics, that should drop it from 13.5......
-Clutch was slush when I got it back, at least compared to last 2 weeks of driving which clearly indicated some excessive driving. It was "warm" to say the least. "We were testing for clutch noise". -This is probably going to be a sooner replacement at this point then I thought. Yay.
-Driver side front side seat trim now messed up and came off as well as the back side of the power adjustments trim, this was perfect when I took it in but is not on any checks and they say and confirm it was normal when brought in and I must have done something to it, like adjusting my seat back into position from a midget beating the **** out of my car....
-Basically nothing they will do even after calling and talking to service advisor, customer service, tech, still couldn't get them to give me a manager for my questioning
-The parts, labor quote I asked for for their recommendations has never arrived
-During sign out of car, noone was to be found for loaner check in or keys for mine
-During cash out, three cashiers, but I had to wait in line behind one because the other 2 were apparently too busy talking about olympics to server customers
-Cafe food was ****
-Wifi provided was too slow to do any reasonable remote work during the 4 hour wait for loaner
I feel better already!!!!!!!! Plus the beast is in garage which gives me a smile every time I walk in to get meat or beer outta fridge
2008 BMW M5 E60 Current DD
Last edited by godnf8; 12th February 2018 at 03:50 AM.