Who is your warranty through and how is your experience with them so far?
Mine was purchased through USAA, but is actually done by Assurant.
I've had the car (and warranty) for 3 weeks; this is my first claim. They wanted to send an inspector out to check things out, which they did today. No word yet on if they approved the repairs or not, but I expect they will. I'll report back when I hear for sure. I was expecting some pushback since the policy is only three weeks old, but so far it's not been bad. They did call me today to do a little phone interview and confirm that it was working properly when I bought the car, they asked where I bought it, that kind of stuff. Very low pressure.
When I took the car in for this problem I also told my SA that the driver's side thigh bolster motor broke. I think that the dealership failed to properly communicate the problem to the warranty company because the first time I heard back from my SA, she said that they hadn't really diagnosed the problem yet with the thigh bolster, but that when she mentioned it to the warranty company they said it would be denied because they don't cover "cosmetic things like upholstery". Later that day I got a call from the adjuster from Assurant and I mentioned it to him, and he said, "Oh, a BMW... is that the thigh pad that slides in and out? Yeah, we see a lot of those motors break. We totally cover that."
So unless they deny my claim, which I'm not expecting, I'll be happier with Assurant than I am with my BMW center.