AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 75 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #741 of 1905 Old 22nd September 2010, 08:13 PM
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post #742 of 1905 Old 22nd September 2010, 08:24 PM
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Quote:
Originally Posted by ideliver View Post
Sounds like we are talking with a future Porche owner...sorry about your troubles...I would be homicidal!
Sorry to inform you that I was a past Porsche owner and they are all the same, once you sign on the dotted line and out the door you are on your own. I had (3) three Porsches, (2) 911s and (1) Boxster, they are crooks Do not buy a Porsche, you are better off with BMWs despite the fact that they will try and screw you every chance they get.

Mike

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post #743 of 1905 Old 22nd September 2010, 08:36 PM
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Originally Posted by spinny View Post
Makes me never want to own a BMW again.
No kidding...

I'm going to be in the market for a new car to replace my daily G35 Coupe pretty soon and I had pretty much chosen an E92 M3 and stopped researching. Guess I should start looking at cars again...

Whatever car I get next I'm planning to keep for at least 10 years (maybe more) and I am going to be babying this car from day 1.

If all I can count on is BMW dealers to trash my car when I bring it in for service and BMW NA to do nothing about it then that doesn't make me feel very confident buying a BMW...

The M5 is my dad's - but I drive it more than he does!

Sold Sept '16. It was an amazing 7 years.
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post #744 of 1905 Old 22nd September 2010, 08:40 PM
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Originally Posted by tjav8b View Post
Gents…the unthinkable has happened.
I was looking forward to reporting some unbelievably good news this week to everyone that has been following this thread but that will not be the case. In my last update I reported BMWNA had been in contact with me and had been extremely supportive. I did not go into detail at the time because I wanted everything to be finalized. I had no intentions of ever contacting BMWNA after reading about everyone’s lack of support with dealership issues. I just didn’t need the rejection and more frustration. But, BMWNA contacted me first. To make a long story short, the executive offices of BMWNA called me and expressed their regrets about what had happened to my car, praised my military service and as an M owner wanted to make sure I was taken care of and “made happy”. They asked me if I was interested in another BMW. I said, “of course,” because one of their dealers had destroyed my perfect one owner car. I was told to look for a car of my choice and they would put me in it. I was extremely impressed that BMWNA was taking care of their customers like this.
Well, there just happened to be a 2010 M5 with 2,600 miles down the street (at a dealer DIFFERENT than the one that trashed my car). I said I would take it and made a few requests to have the same set up as my old one. The deal was set, and the dealer was in contact with BMWNA and the regional manager. I was in contact with BMWNA a few times in between, all nice conversations. All that was left was the executive paperwork and for BMWNA to issue funding. The dealer and I waited for the last two weeks. No word.
Then, I get a returned call today from BMWNA saying that I “misunderstood what BMWNA was doing for me” that they were just “reaching out to help me find a car”. Can you believe that? This has to be a joke! What “help” would I need “finding” a car??? You can guess how the rest of the conversation went. I didn’t misunderstand anything, and the dealer didn’t misunderstand anything. BMWNA is completely reneging on their offer. It sounds like to me someone made an offer they could not back up and when the powers that be got wind of it they shot it down, tearing me down to a whole new level in the process. Unbelievable.
I could not have made up this chain of events if I tried. This has truly been an emotional roller coaster for me and BMWNA has taken a bad situation and completely made it worse. So much for “taking care of the customer base.”
I have been doing my best to be patient and work with these people, but that time has come to an end. I will not deal with this unprofessionalism any longer. Stand by!

Tommy
Tommy, Let's face it, this was the crash dealers responsibility not BMWNA. What BMWNA needs to do is put pressure on the crash stealer to come up with a new M5 for you. However, I seriously doubt it will ever happen. So Tommy, arm yourself with several good lawyers and go after the crash stealer without looking back. Have someone at the forum disclose the stealer's name and let the people deal with this trashy stealer, locally and on the internet, we'll show him what it means to take good care of their customers.

Let us know if there's anything we can do to help you, meanwhile we've got your 6.

Good luck!!

Mike

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post #745 of 1905 Old 22nd September 2010, 08:49 PM
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I, for one, am more than happy to write, call, email, or otherwise make it VERY clear to the stealership, BMW NA or anyone you suggest we contact that this is an unacceptable way to do busines. It would be a priviledge to help you out on this!

Tommy, I think I can speak for all of us on the M5 and M6 Forum that you have our support, and we are a pretty passionate (and sizeable) group of folks. Give us some direction on what you want us to do, and we'll get on it!

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Last edited by OldM6guy; 22nd September 2010 at 08:51 PM.
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post #746 of 1905 Old 22nd September 2010, 08:56 PM
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The other thing I have wondered is if Tommy is a BMW Car Club member - I am certain the car club would hate to have dealers ruin its member's cars.
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post #747 of 1905 Old 22nd September 2010, 11:04 PM
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Originally Posted by Munich77 View Post
The other thing I have wondered is if Tommy is a BMW Car Club member - I am certain the car club would hate to have dealers ruin its member's cars.

How about a nice write up in Roundel on how he is being treated...?

DB

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post #748 of 1905 Old 22nd September 2010, 11:13 PM
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Originally Posted by Daytona Bones View Post
How about a nice write up in Roundel on how he is being treated...?

DB
Yep and perhaps the BMW CCA advocating on his behalf.
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post #749 of 1905 Old 22nd September 2010, 11:51 PM
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wow Tommy, that is unbelievable that BMW NA would go back on their original offer of finding you another car. Your probably right that someone made an offer that didn't have the authority too. That, and aren't they a franchise and not responsible for what independent dealerships do? Or that is the way they see things?

I guess BMW, which is a multi-billion dollar company, would rather upset it's customer b/c they can absorb the loss. So much for customer loyalty.

If anything, the crash dealer should get you another car, but i guess not.

+1 on BMW CCA doing something or a write up in Roundel.

I think its time you got a lawyer and take action.

Anyone remember the class action law-suite over the e46 generation subframe issue? Guess who won? NOT BMW

keep attacking Marine! Semper Fi!

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Last edited by mdyaman; 22nd September 2010 at 11:55 PM.
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post #750 of 1905 Old 23rd September 2010, 01:06 AM
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Tommy, do you have any email documentation of your conversation with BMWNA? That would be huge. What a nightmare this must be. Time to take the gloves off man.

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