AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 74 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #731 of 1905 Old 22nd September 2010, 08:38 AM
KILLZBUGZ
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Quote:
Originally Posted by konst View Post
its being dealt with by the insurance company, does that not qualify as a resolution?
I am just saying.....
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post #732 of 1905 Old 22nd September 2010, 07:32 PM Thread Starter
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Update 7

Gents…the unthinkable has happened.
I was looking forward to reporting some unbelievably good news this week to everyone that has been following this thread but that will not be the case. In my last update I reported BMWNA had been in contact with me and had been extremely supportive. I did not go into detail at the time because I wanted everything to be finalized. I had no intentions of ever contacting BMWNA after reading about everyone’s lack of support with dealership issues. I just didn’t need the rejection and more frustration. But, BMWNA contacted me first. To make a long story short, the executive offices of BMWNA called me and expressed their regrets about what had happened to my car, praised my military service and as an M owner wanted to make sure I was taken care of and “made happy”. They asked me if I was interested in another BMW. I said, “of course,” because one of their dealers had destroyed my perfect one owner car. I was told to look for a car of my choice and they would put me in it. I was extremely impressed that BMWNA was taking care of their customers like this.
Well, there just happened to be a 2010 M5 with 2,600 miles down the street (at a dealer DIFFERENT than the one that trashed my car). I said I would take it and made a few requests to have the same set up as my old one. The deal was set, and the dealer was in contact with BMWNA and the regional manager. I was in contact with BMWNA a few times in between, all nice conversations. All that was left was the executive paperwork and for BMWNA to issue funding. The dealer and I waited for the last two weeks. No word.
Then, I get a returned call today from BMWNA saying that I “misunderstood what BMWNA was doing for me” that they were just “reaching out to help me find a car”. Can you believe that? This has to be a joke! What “help” would I need “finding” a car??? You can guess how the rest of the conversation went. I didn’t misunderstand anything, and the dealer didn’t misunderstand anything. BMWNA is completely reneging on their offer. It sounds like to me someone made an offer they could not back up and when the powers that be got wind of it they shot it down, tearing me down to a whole new level in the process. Unbelievable.
I could not have made up this chain of events if I tried. This has truly been an emotional roller coaster for me and BMWNA has taken a bad situation and completely made it worse. So much for “taking care of the customer base.”
I have been doing my best to be patient and work with these people, but that time has come to an end. I will not deal with this unprofessionalism any longer. Stand by!

Tommy

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Last edited by tjav8b; 22nd September 2010 at 07:33 PM.
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post #733 of 1905 Old 22nd September 2010, 07:40 PM
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Quote:
Originally Posted by tjav8b View Post
Gents…the unthinkable has happened.
I was looking forward to reporting some unbelievably good news this week to everyone that has been following this thread but that will not be the case. In my last update I reported BMWNA had been in contact with me and had been extremely supportive. I did not go into detail at the time because I wanted everything to be finalized. I had no intentions of ever contacting BMWNA after reading about everyone’s lack of support with dealership issues. I just didn’t need the rejection and more frustration. But, BMWNA contacted me first. To make a long story short, the executive offices of BMWNA called me and expressed their regrets about what had happened to my car, praised my military service and as an M owner wanted to make sure I was taken care of and “made happy”. They asked me if I was interested in another BMW. I said, “of course,” because one of their dealers had destroyed my perfect one owner car. I was told to look for a car of my choice and they would put me in it. I was extremely impressed that BMWNA was taking care of their customers like this.
Well, there just happened to be a 2010 M5 with 2,600 miles down the street (at a dealer DIFFERENT than the one that trashed my car). I said I would take it and made a few requests to have the same set up as my old one. The deal was set, and the dealer was in contact with BMWNA and the regional manager. I was in contact with BMWNA a few times in between, all nice conversations. All that was left was the executive paperwork and for BMWNA to issue funding. The dealer and I waited for the last two weeks. No word.
Then, I get a returned call today from BMWNA saying that I “misunderstood what BMWNA was doing for me” that they were just “reaching out to help me find a car”. Can you believe that? This has to be a joke! What “help” would I need “finding” a car??? You can guess how the rest of the conversation went. I didn’t misunderstand anything, and the dealer didn’t misunderstand anything. BMWNA is completely reneging on their offer. It sounds like to me someone made an offer they could not back up and when the powers that be got wind of it they shot it down, tearing me down to a whole new level in the process. Unbelievable.
I could not have made up this chain of events if I tried. This has truly been an emotional roller coaster for me and BMWNA has taken a bad situation and completely made it worse. So much for “taking care of the customer base.”
I have been doing my best to be patient and work with these people, but that time has come to an end. I will not deal with this unprofessionalism any longer. Stand by!

Tommy

WOW!

So what did you "THINK" the offer was from BMWNA? I mean...what were you supposed to get? the 2010 M5 for free or at invoice or what was the deal (the original one, before BMW backed out)?

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Last edited by SlammedM6; 22nd September 2010 at 07:40 PM.
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post #734 of 1905 Old 22nd September 2010, 07:41 PM
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Wow. Just... wow!

This might explain the incredible savings we get as military members--absolutely crap service and NO support. This seriously makes me re-think my future relationship in buying BMWs. We (military) get a savings and the normal BMWNA owners get high prices. We both get garbage for support. I really find it insulting they would even attempt to cover up their inability to provide you with a replacement with a piss-poor excuse they provided. I really hope you get resolution.

"Quitters never win, winners never quit. But those who never win and never quit are idiots."

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post #735 of 1905 Old 22nd September 2010, 07:43 PM
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post #736 of 1905 Old 22nd September 2010, 07:48 PM
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Angry

Tommy

I can't understand or believe the response from BMW.

I wish there was a way for fellow M5 Board members could help you.

If there is, please let me know

I would gladly take 5 minutes of my time to call or e mail BMW NA.

Best of luck in your continued quest

Ed
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post #737 of 1905 Old 22nd September 2010, 07:48 PM
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Sounds like we are talking with a future Porche owner...sorry about your troubles...I would be homicidal!
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post #738 of 1905 Old 22nd September 2010, 08:02 PM
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Tommy sorry to hear that. BMWNA really dropped the ball. They had a generous offer before and I think they would have come out ahead in customer satisfaction. While dealerships are independently owned, without dealerships BMWNA would not be able to sell cars so the dealerships are a direct reflection of BMWNA. It would have been the right thing to do to help you find a new car swallow up the cost difference and be done with it. Imagine what a great news article that would have made for BMWNA - dealer ruins car, BMWNA steps in and resolves the situation and makes the customer happy. Have you called your contact at BMWNA?
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post #739 of 1905 Old 22nd September 2010, 08:08 PM
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Sounds to me like you should get a check from the dealer's insurance and BMW NA should see to it that that money gets you in a better car. If they simply put you in a new car I would be very impressed...
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post #740 of 1905 Old 22nd September 2010, 08:13 PM
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I am wonderign what BMW NA AND the delaerships word on this is . Their final word that is. Afterall no dealership name havve been dropped and that is a very courteous point the threas started have done on this story.



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