m5board.comoholic (>1000 posts)
Join Date: Oct 2006
Location: Fort Worth, TX
Thanked 288 Times in 114 Posts
Gents…the unthinkable has happened.
I was looking forward to reporting some unbelievably good news this week to everyone that has been following this thread but that will not be the case. In my last update I reported BMWNA had been in contact with me and had been extremely supportive. I did not go into detail at the time because I wanted everything to be finalized. I had no intentions of ever contacting BMWNA after reading about everyone’s lack of support with dealership issues. I just didn’t need the rejection and more frustration. But, BMWNA contacted me first. To make a long story short, the executive offices of BMWNA called me and expressed their regrets about what had happened to my car, praised my military service and as an M owner wanted to make sure I was taken care of and “made happy”. They asked me if I was interested in another BMW. I said, “of course,” because one of their dealers had destroyed my perfect one owner car. I was told to look for a car of my choice and they would put me in it. I was extremely impressed that BMWNA was taking care of their customers like this.
Well, there just happened to be a 2010 M5 with 2,600 miles down the street (at a dealer DIFFERENT than the one that trashed my car). I said I would take it and made a few requests to have the same set up as my old one. The deal was set, and the dealer was in contact with BMWNA and the regional manager. I was in contact with BMWNA a few times in between, all nice conversations. All that was left was the executive paperwork and for BMWNA to issue funding. The dealer and I waited for the last two weeks. No word.
Then, I get a returned call today from BMWNA saying that I “misunderstood what BMWNA was doing for me” that they were just “reaching out to help me find a car”. Can you believe that? This has to be a joke! What “help” would I need “finding” a car??? You can guess how the rest of the conversation went. I didn’t misunderstand anything, and the dealer didn’t misunderstand anything. BMWNA is completely reneging on their offer. It sounds like to me someone made an offer they could not back up and when the powers that be got wind of it they shot it down, tearing me down to a whole new level in the process. Unbelievable.
I could not have made up this chain of events if I tried. This has truly been an emotional roller coaster for me and BMWNA has taken a bad situation and completely made it worse. So much for “taking care of the customer base.”
I have been doing my best to be patient and work with these people, but that time has come to an end. I will not deal with this unprofessionalism any longer. Stand by!
07' M5 SILVER/BLACK
Last edited by tjav8b; 22nd September 2010 at 07:33 PM.