AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 67 - BMW M5 Forum and M6 Forums
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post #661 of 1905 Old 12th September 2010, 04:40 AM
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If it makes you feel any better, I had my BWM at a Mercedes body shop and they managed to drop a door on my hood and it took a while to sort out that mess. Point is that there are bad dealers regardless of what brand.
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post #662 of 1905 Old 12th September 2010, 06:00 AM
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After reading 67 Pages, I have decided to buy an AMG Mercedes. Good Luck to the OP.
Oh well sorry to read this.

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post #663 of 1905 Old 12th September 2010, 07:48 AM
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After reading 67 Pages, I have decided to buy an AMG Mercedes.
Mercedes no longer provides "free" scheduled maintenance, which might be a good thing.
BMW owners are forced to return to the dealer for free service, which gives the dealer little incentive to provide good service.

BMW "free" maintenance is a prepaid service plan that all owners are forced to buy
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post #664 of 1905 Old 12th September 2010, 03:15 PM
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After reading 67 Pages, I have decided to buy an AMG Mercedes. Good Luck to the OP.
My thought is the poster is driving home a point that he hopes BMWNA pays a little attention to. There's a lot of dirty laundry in this thread. It would be in everyone's best interests if the issue was taken care of to the satisfaction of the OP and this thread were to fade away.

Last edited by chumbucket; 12th September 2010 at 03:16 PM.
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post #665 of 1905 Old 12th September 2010, 03:58 PM
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Any update from the OP?

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post #666 of 1905 Old 12th September 2010, 04:04 PM
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My dealer (which oddly has a BMW monopoly in my state) feels a competitive threat from Mercedes Benz, Lexus, Ferrari, Lamborghini, Lotus, and Maserati which are all literally across the street from them. The SAs also want their incentive money, so they try to keep you happy.

When I need service, I call and schedule an appoint with my regular SA. I've tried a few guys at my dealership and I've got one that works very well for me.

They know me by name as I have been buying and servicing cars from them for 10 years (and my M6 is rather distinctive I will admit)

When the car is done, I again deal with my SA (I rarely see the mechanic but that's OK) and he takes my credit car on the rare occasions when it was not fully warranty work. I never have to go to the cashier. I just wait at the SA's desk which he runs the card, etc.

While they rarely offer loaner cars, they do have a complimentary shuttle which takes me to my work location while the car is in the shop. Picks me up later that same day when the work is done.

So, not all dealership are uncaring cut-throats who only seek to take advantage of their customers. But there are plenty of those out here too, just not BMW of Honolulu. I realize I have a better experience with them than some friends of mine have had with them. But my expectations are reasonable and I have built up a relationship of trust with the folks there.

Sadly the OP of this thread does not have that going on with the "crash dealership". Every SNAFU affords a dealership an opportunity to either make a more loyal customer by going the extra mile to make things right, or they can make a bad situation worse as they have done in this case.

Sorry to ramble on so long...
Before my dealer got bought out by a larger BMW dealer the SA's took my car to the movie theater. I know because I have never been with that car and there were movie ticket stubs in the floor board of the car and an extra 15 miles on the car. Of course they denied it and I swore I would never go back. So I took my car 60 miles out of the way to the dealer by the performance center and they did all the service work until they made me mad too haha. By that time the dealer in town had been bought out and these guys are awesome. They all respect the car and me very much and take care of it like their own. I am happy now to have a good relationship with them, but I haven't pushed the mod issue yet haha.

Then when I got my tires changed on the 07, the tire guy said he was required to take the car out to re-set the TPS system. The top was down when he was rolling out of the driveway and I yelled at him to stop. I told him I would reset it and he said " Oh don't worry I can do it for you". I said no, I don't want you to, only I drive this car hahaha. Made him mad actually, but why do people insist on driving our cars???

Anyway, rant over and I rambled on too, but never can trust anyone to do anything right anymore it seems. Good to know that there are some good dealers around.

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post #667 of 1905 Old 12th September 2010, 04:36 PM
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Since there are over 67 pages to this, below is the condensed version with most of the posts from tjav8b. I do believe that after 1 month, progress is extremely slow, and updates on the vehicle and situation are sporadic.

Quote:
Originally Posted by tjav8b View Post
Took my car into dealership this morning for a oil/brake change. I get a call a few hours later (not even from the manager of the dealership) that my car had an "accident" while being test driven. They stated the driver hit a patch of sand and slid into the curb at 20mph. Damage...Wheel cracked, tire blown, front end will need repaint and the strut is cracked open. Immediately called B.S. on the story and it was obvious temp manager knew what really happened when I got there but would not admit it. I asked where it happened and he said a few streets behind the dealership. So, I go check out the area and it didn't take long to find it. Around a turn was 30ft of tire marks (no sand) and not only one but two separate curb impacts and coming to rest in a puddle of strut fluid. Total distance from first curb impact to strut puddle was about 120ft! So, it is obvious what happened, the mechanic was out ragging my car and lost control. Manager on duty actually had the balls to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.

I have already told them to not touch anything and do not order anything until I contact them. I have already documented the crash site with video/pictures. Police told me they could not take a report because BMW had moved the car before I got there.

Anyone been in this type of situation before? Suggestions on how I should proceed?

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Originally Posted by tjav8b View Post
Took photos of all damage and told him to do nothing until he hears from me but I know what your saying. He said it would remain on the rack. Not a real smart guy...told me the most expensive repair was just replacing the wheel.
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Originally Posted by tjav8b View Post
Thanks for the advise everyone. This all took place this weekend. No doubt about it, the mechanic was driving reckless. I measured 110 feet from the point of intial impact to where the car finally stopped. This does not include the brake marks before impact. I forgot to mention this all happened on a 30 mph street. We will see what happens tomorrow.
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Well...this is how the day went. They are not going to do anything other than have the car fixed. Of course they offered to fix it themselves and give me a loaner. They estimated a parts only cost without painting to be $2500. I talked to the GM about depreciation, extended warranty, buying my car, selling me another car, you name it. He said if anything was damaged in the engine/drivetrain they would know it and they didn't find anything. They are not going to budge off of anything they feel like they are not required to. This is all after finally admitting they were grossly negligent and the 20 year old kid trashed my car like a rental! As soon as the owner said absolutlely no to any other option I told them not to do anything to my car, box it up and send to another dealership that another board member helped me out with (thanks again buddy). The GM then said they were going to immediately turn this over to their insurance. Get this, their deductible just happens to be $2500. They acted like this happens all the time and they already have a lot of lawsuits on them.

Contacting my lawyer in the morning for next course of action. I am willing to bet the next dealership is going to find a lot more wrong with this car.

Any other advise besides squeezing the GM's little head?
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Originally Posted by tjav8b View Post
Car will be repaired by different dealer. Yes, suing for all kinds of shite.
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Originally Posted by tjav8b View Post
Let me rephrase my last comment. A different dealership is going to examine it and provide an estimate. This is just a second opinion. We want to see if there is a considerable difference to the first and know the actual damage. No one is going to fix anything yet.
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Originally Posted by tjav8b View Post
I want to thank everyone for their concern and helpful advice. I am trying to give regular updates into what is happening so I can keep this thread interested into my problem and to keep speculation down to a minimum as to not lose focus. With that said, the damage is alot worse than the dealership that crashed my car said it was. A lot worse! I don't have the final inspection results yet but you can imagine just how bad it is because they are not done yet.

As for the driver of the crash? He was not even a technician. He was just a 20 year old that they were paying 8 to 9 bucks an hour to drive these cars. Unbelievable.
*Let me rephrase this last statement. I am not for sure that he/she was not a technician but I do know the age and pay is correct. I will not post anything here that I can not back up.


Thanks again and I will keep you in the loop.
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Originally Posted by tjav8b View Post
I think the GM only admitted to him hot rodding it because once he saw the crash site and knew I had already been there he did not have a choice. It is that obvious.
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Originally Posted by tjav8b View Post
He was suppose to test drive the car. He was ok, the airbags didn't even go off.
Quote:
Originally Posted by tjav8b View Post
My car was one of the first to roll off the 2007 production line. It has 25k miles and was in perfect condition. I always kept m mode set up as s6 and dynamic full off.
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Originally Posted by tjav8b View Post
Good work guys! The crash dealership is now monitoring this thread! You definately got some attention.

This story changes everyday. Got a call today from the crash dealership. I was told now that the driver IS/WAS a "technician", IS/WAS 28 years young, and makes a 20 buck an hour. He gave me a story about how he could not count or something and that he knew I would want to be factual in my information (see my last update). As you can see the professionalism that I am dealing with is zero.

To those onlookers, feel free to chime in and defend yourself.
Quote:
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No updates today. We are now in day three of trying to figure out extent of the damage. The BMW body shop is now having to take panels of the car.
Talk about depreciation!
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Originally Posted by tjav8b View Post
Everyone, make no mistake...I gave and am STILL giving the unnamed dealership every opportunity to make the situation right. I gave as many suggestions I could as to how this situation could be rectified. As soon as I wanted a second opinion from another BMW dealership, I was immediately told they were going to hand it over to their insurance. The crash dealership made no suggestions as to how they would make me whole other than to fix it their way and give me a loaner. Looks to me like the $2500 deductible was all they could stomach to lose.
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I got a call from the bodyshop. The evaluation/estimation is ongoing but is approaching the $30,000 mark!!!!!!!!!! Absolutely unbelievable! Still, not a word from the crash dealership as I am sure they know.
Quote:
Originally Posted by tjav8b View Post
More pictures does not tell the story. $14,000 in parts and the rest in paint/labor. Very labor intensive. There is inner brace damage that puts their alignments out of specs. The car hit the curb so hard it bent the steering gear assembly. That part alone is over $2000. There was also damage to the rear suspension. Panels were removed for inspection but there is no doubt they will find more if they start work on it.
Quote:
Originally Posted by tjav8b View Post
It was 110 feet from first impact to final rest. About 30 feet of brake marks prior to that.
Quote:
Originally Posted by tjav8b View Post
$2500 quote in parts from the crash dealer.
Quote:
Originally Posted by tjav8b View Post
No posted speed limit but it is 30mph.
Quote:
Originally Posted by tjav8b View Post
I wouldn't say on the spot. The Service Advisor tried to cover for him for a few days with the "patch of sand at 20mph" story. Once the Service Director saw the crash site it was obvious they could not lie about it.
Quote:
Originally Posted by tjav8b View Post
Gentlemen, again I want to thank you for all your help and support with my situation. There still has been no contact by the owner or a representative of the dealership. I still welcome a phone call. A BMWNA rep has been in contact with me but has yet to take any action. More to follow soon.
Quote:
Originally Posted by tjav8b View Post
Well, I guess you always have to have your non believers. I have all the recorded evidence I need that documented what took place that day and at this point it is a non issue. The crash dealer has already admitted to what happened. Anyone would have searched out legal advice after the non resolution of a meeting that took place. As for the owner, I don't have any idea what kind of man he is. I just know he won't lift a finger to give me a call.
Quote:
Originally Posted by tjav8b View Post
1bimmerguy...I can give you a 10 digit grid of the 1st impact point all the way to final rest 110 feet away so you quit driving around looking in the wrong place.
Quote:
Originally Posted by tjav8b View Post
For the record, I thought I made this clear, I have given the crash dealership every opportunity to do the right thing here. They shot down every recommendation I made to them to satisfy me. THEY OFFERED NOTHING! Everything that I have done and said to anyone that was involved or not involved was done with the utmost respect. Note that this is even after I knew they were lying about what happened and after I had to track down the guy in charge to talk about the situation. They didn't even call me first! There is not a single person working there that won't say that I have been nothing but super nice about the whole situation. They actually thanked me for this. Maybe this was a mistake on my part as to now I feel they are taking advantage of this.

Also...I never went to the crash dealership with a lawyer and as of today they have never been contacted by one. It is still their option to make but time is about to run out.

1bimmerguy...I thought too that you were affiliated with the dealer or owner in some way but now it is obvious that you have no idea what is going on and no one from there is telling you anything.
Quote:
Originally Posted by tjav8b View Post
The crash dealership did file a claim with their insurance.
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post #668 of 1905 Old 12th September 2010, 07:10 PM
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I dunno guys, do you think, maybe, that the OP is involved in negotiations and that is the cause of the silence?????

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post #669 of 1905 Old 12th September 2010, 07:27 PM
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I want to play devil's advocate for a moment.

If there was an accident, whether it was your fault or the other person's fault, wouldn't most reasonable people file an insurance claim? Especially if the damage was a large sum? I think if we took all the emotion out of this situation with the OP and dealer, would anyone not do the same? Isn't that what insurance is for? That's why all of us buy car insurance, life insurance, health insurance, homeowners insurance, etc, etc, right? So when something catastrophic happens we are covered. Right?

So I think that's where this whole deal is at. They're hashing out the payout (totaling the car) or the buyback amount I bet. If we are to be reasonable here, we should guess that is why there has not been any further updates. The dealer's insurance, with the insistence of both the policy holder and the claimant, is trying to negotiate a fair and equitable resolution. Normally the insurance doesn't want to pay more than it has to and in this case, the policy holder (dealer) can use its buying power to push the insurance to give a little more to the claimant (our OP) so else the dealer can take his future business to another insurance company. I can only imagine that they carry a few million dollars of liability being a large business with many employees. So buying the OP's car out at 50-70k should not be a problem.

So lets all just keep a level head and let this one play out. There won't be any open public apologies or big event announcing the OP has received a 2010 M5 to replace his wrecked car. I think the OP will get what he wants but the dealer will have him sign a non-disclosure agreement so we're not gonna hear much about this anymore. It will eventually be swept under the rug and business will go back to usual. Business will probably suffer at the crash dealer for a while but they'll move on and so will everyone on here.

Last edited by JT///M5; 12th September 2010 at 07:30 PM.
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post #670 of 1905 Old 12th September 2010, 08:18 PM
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I want to play devil's advocate for a moment.

If there was an accident, whether it was your fault or the other person's fault, wouldn't most reasonable people file an insurance claim? Especially if the damage was a large sum? I think if we took all the emotion out of this situation with the OP and dealer, would anyone not do the same? Isn't that what insurance is for? That's why all of us buy car insurance, life insurance, health insurance, homeowners insurance, etc, etc, right? So when something catastrophic happens we are covered. Right?

So I think that's where this whole deal is at. They're hashing out the payout (totaling the car) or the buyback amount I bet. If we are to be reasonable here, we should guess that is why there has not been any further updates. The dealer's insurance, with the insistence of both the policy holder and the claimant, is trying to negotiate a fair and equitable resolution. Normally the insurance doesn't want to pay more than it has to and in this case, the policy holder (dealer) can use its buying power to push the insurance to give a little more to the claimant (our OP) so else the dealer can take his future business to another insurance company. I can only imagine that they carry a few million dollars of liability being a large business with many employees. So buying the OP's car out at 50-70k should not be a problem.

So lets all just keep a level head and let this one play out. There won't be any open public apologies or big event announcing the OP has received a 2010 M5 to replace his wrecked car. I think the OP will get what he wants but the dealer will have him sign a non-disclosure agreement so we're not gonna hear much about this anymore. It will eventually be swept under the rug and business will go back to usual. Business will probably suffer at the crash dealer for a while but they'll move on and so will everyone on here.
Exactly! I was going to say the same, I bought my M3 silver stone II not even delivered to me they went to detail the car and scratch the front bumper to the plastic, dealer right away order brand new one painted, from factory issue fixed, then 4 months after after some *** total my M3. I Bought my M5 from the same dealership because of the treatment they gave me, and i live almost an hour away! so good luck and if it was me i'll be asking for a new car, i never requested to have my car test driven and crashed, for that i would of gone to an auction, have a good attorney and see how it plays out the ball is in you court.
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