AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 64 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #631 of 1905 Old 10th September 2010, 08:27 AM
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Quote:
Originally Posted by Stormster View Post
To be honest I think it was a mistake to ban bimmer1guy. I think he was a complete twat and out of order, but freedom of speach and all that. I actually think that banning could potentially harm the sites reputaion as a site that considers the opinions of all. Even if his opinion was wrong
There are no problems with differing opinions or even a dealer shill posting in this thread. As long as it contributes relevant viewpoints to the discussion.

It isn't very likely 1bimmerguy is a shill for the dealer - he was completely wrong on even the basics like the name of one of the 2 BMW dealers involved. And he didn't even know the location of the accident but was trying to extract that information from the OP.

Quite a few of 1bimmerguys posts were deleted as he kept dragging the thread off-topic by making it into a discussion about himself - long rambling posts about which forums he frequented, which cars he had testdriven, etc. He was warned for that several times and only then banned.
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post #632 of 1905 Old 10th September 2010, 02:00 PM
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I think OP should reveal the name of the dealer today while there are still eyes on this thread who can spread the word. The discussion on other forums is dead at this point. The time to maximize impact on dealer was last Sunday, and this has passed. The crash dealership are doing a good job of keeping their name out of the press, riding this out, while doing nothing to help OP.
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post #633 of 1905 Old 10th September 2010, 02:22 PM
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Have been following this thread since the beginning. In the 50s, my dad took his Cadillac in for service at the dealership and it was stolen off the lot and never found. They gave him an Eldorado demonstrator car for three weeks while they tried to find it. After three weeks they gave him a brand new Eldorado (upgrade from his 6 month old Coupe De Ville) and sent mom flowers. Dad became a Cadillac person at that dealer for life. I'm sure the dealership's insurance covered it and dad's word of mouth probably made more customers for them. Those were the days.................... This dealership missed a big opportunity to make a customer for life in this M5 case.

Jim
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post #634 of 1905 Old 10th September 2010, 02:38 PM
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I bought an intake plenum. It was broken in transit. the vendors first reaction was return it and then we will replace it. I expressed it had been improperly packaged and that I felt the replacement ought to be sent next day immediately. I convinced them they would benefit from my positive experience in that I would tell people they were great OR if they stood on their policy I'd be telling the other story. I took it to FedEx, and after they verified it was in their possession they sent the replacement next day.

The crash dealer ought to read this:

A Happy Customer Tells 3 Friends. An unhappy one tells 10. The Artists Career

A Happy Customer Tells 3 Friends. An unhappy one tells 10.

Business is about relationships and successful relationships are built on trust. If your customers don’t trust you, you will not survive as a working artist. No matter how much advertising you buy, word of mouth will always be your most powerful marketing tool.
So how do you create great word of mouth? Simple. Care about your customers. Here are a few ideas that will improve your relationships and help build the trust you need in order to succeed.
1.) Listen THEN react. Don’t have prepared answers ready when talking to customers. Just listen. When you listen you gather information you can use to impress them for the next time. If your only thinking about the money you often miss the important stuff. Remember their name. Remember the story they told you about how their brother hurt his leg and ask them, “how is your brother’s leg healing?” People love to know they were listened too. Most of us don’t take the time to listen anymore.
2.) Always communicate – If a customer purchases art on your website keep them informed every step of the way. Don’t allow them to wonder what’s happening now that they’ve paid. Thank them than communicate shipping times and expected delivery. Let them know what can be expected if something goes wrong. Let them know how to contact you whenever they have questions. If they do contact you respond and soon as possible.
3.) Under promise and over deliver –Nothing annoys customers more than a broken promise. If you ship art and promise its arrival in 5 days it had better not arrive in 10. Instead, tell them it will arrive in 5 and make sure it’s there in 3. They’ll feel like you went out of your way for them.
4.) Be honest with your customers – If your customer suspects you’re trying to pull a fast one for profit, you can kiss that customer goodbye – forever! And you can kiss goodbye all the people they will tell as well. Be up front about everything. If something goes wrong, fix it immediately.
5.) Keep unhappy customers happy –You can’t provide perfect service each and every time. We make mistakes. On those rare occasions when a customer is left disappointed make sure to go above and beyond to correct the situation. Even if it’s at an expense to you. Correcting a situation promptly will restore confidence in you as a business person. Remember the saying, “a happy customer tells three friends, an unhappy one tells 10.”
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post #635 of 1905 Old 10th September 2010, 03:56 PM
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I have also been following this thread since the beginning. I think the OP is really not being treated properly by the dealer. It seems obvious that the dealer has wiped themselves clean from the situation by letting the dealership insurance company handle it. It seems that the dealer thinks that is sufficient to fix the situation. Unfortunately for the OP, the damage is extensive to the car and it will affect the value of the car once fixed (assuming the car is not written off). If the car is written off, who knows if the OP will get the value of the car and even if that is the case - would it even be possible to find a comparable car? As others have said, the dealer should take appropriate steps to make things right - such as finding a replacement car for the OP and providing the OP with a BMW loaner while this situation is being resolved.

I am a patent attorney not licensed in TX but my legal instinct tells me that the OP should consult with an attorney regarding the situation. My suggestion is that he should have the lawyer draft a letter demanding prompt resolution to the problem. As I am not experienced with such causes of action, I wonder if the mechanic's test drive did not amount to negligence and as such might not be covered by the dealer's insurance. Again that is something a qualified attorney should know.

To the OP - hang in there - this will be a bumpy road that will take months to resolve.
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post #636 of 1905 Old 10th September 2010, 04:07 PM
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Quote:
Originally Posted by batman75 View Post
I think OP should reveal the name of the dealer today while there are still eyes on this thread who can spread the word. The discussion on other forums is dead at this point. The time to maximize impact on dealer was last Sunday, and this has passed. The crash dealership are doing a good job of keeping their name out of the press, riding this out, while doing nothing to help OP.


I too believe it's time to reveal the name of the crash dealer.

Mike

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2006 BMW Z4 3.0is V1
2002 BMW X5 4.4i V1
1993 BMW 325is - sold
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post #637 of 1905 Old 10th September 2010, 04:12 PM
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Even if the OP feels legally bound not to reveal the dealers name, someone else can do the reveal without fear of any legal issues.

Mike

2010 BMW 335i XDrive Twin Turbo V1
2006 BMW Z4 3.0is V1
2002 BMW X5 4.4i V1
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post #638 of 1905 Old 10th September 2010, 05:41 PM
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Its honestly best to let the OP be the judge of that. He's intentionally kept it out of this thread, let him be the one to publish it.
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post #639 of 1905 Old 10th September 2010, 06:06 PM
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Quote:
Originally Posted by batman75 View Post
I think OP should reveal the name of the dealer today
Quote:
Originally Posted by bimmersrus View Post
I too believe it's time to reveal the name of the crash dealer.
Interestingly only new members are pushing for this...
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post #640 of 1905 Old 10th September 2010, 06:11 PM
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I think he should wait until the matter is resolved. If it is resolved amicably, then dont reveal it. If not (and I expect it won't be) then post up. Either way, wait until its resolved one way or another.
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