AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 185 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #1841 of 1905 Old 13th November 2011, 01:30 AM
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Quote:
Originally Posted by vtach View Post
My sentiments exactly, well expressed.
Doing the right thing from the get-go would have turned a bad event into a PR victory, saving money in this case and saving future lost car sales. I hope other businesses learn from this...

Congratulations Tommy!
Their commercial insurance wouldn't have bought Tommy a new M5 in the beginning.. This was all about the bean counting...

(But clearly they underestimated the extent of PR damage.)

-b.

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Last edited by carrisco; 13th November 2011 at 01:31 AM.
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post #1842 of 1905 Old 13th November 2011, 04:25 AM
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Congratulations Tommy

I would suggest Autobahn BMW if they have a spark of decency left, they should come up for a proper M5 E60 replacement car for Tommy. So as the M5 E60 is no longer available the only option is a new M5 F10. But as Autobahn BMW was doing everything possible wrong in this case i highly doubt that, they are all over the world known for their really outstanding customer service anyways they now have to pay for their mistakes.



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post #1843 of 1905 Old 14th November 2011, 04:27 PM
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Quote:
Originally Posted by m5-forever View Post
I would suggest Autobahn BMW if they have a spark of decency left, . . . . . . . .
Agree, but what is the historical evidence that the term "left" applies?


Seems like there was never a 'spark'.

Maybe some indigenous ignition problem.

.

Last edited by tmiked; 14th November 2011 at 04:29 PM.
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post #1844 of 1905 Old 14th November 2011, 11:05 PM
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SOOOO glad this ended the right way Really pleased for Tommy and really pleased fellow board members could be there with him

I feel the money was not enough, but fully understand the vindication Tommy must be feeling

Guess we all know Autobahn will not lose much money other than slightly higher premiums, but I REALLY hope they suffer a loss of business from what was a disgusting attitude and beahviour from the onset. I doubt it will ever happen but I would REALLY hope BMW NA would take some action against Autobahn also. I would be suprised if Tommy bought another BMW, I know as much as I loved mine, if I had been treated that way then I would never buy another.

Well done Tommy and sorry you EVER had to go through this!
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post #1845 of 1905 Old 14th November 2011, 11:51 PM
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Congratulations Tommy. I am so happy to see that the judgment went in your favor. Just as everyone is saying, I hope the PR from this fiasco translates to lost sales to Autobahn for the foreseeable future. I see that if you Goggle "Autobahn BMW" this post is still number 3 on the front page. As time goes on this post will eventually fade from peoples memory, but I hope that is stays high on Goggles search engine, with its associated stigma, forever.

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post #1846 of 1905 Old 1st December 2011, 08:22 PM
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post #1847 of 1905 Old 8th December 2011, 06:05 PM Thread Starter
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Final Update

Autobahn has decided not to appeal the court’s decision. After 16 long months this ordeal is finally over! My entire case is now public record and it is a very interesting read. You will be very surprised in how BMW dealerships conduct their service business and how they hire service "technicians". I use this term very lightly. There is so much BS to this story that it is too much to write here. But, Autobahns only defense was; They were not responsible for what their employee's did, tried to low ball my cars value to argue it was not worth fixing, and argued that I should have filed a claim on my own insurance! Seriously???

I always assumed that because my car was an M car it would be handled by an M mechanic. This is not the case. ANYONE can service your car, even a guy that is not "certified" tech. The guy that serviced my car failed multiple M car certification tests. He had been there for a few months with little experience.

ANYONE can test drive your car. Again, the guy that test drove my car new nothing about the car or normal BMW functions. I think someone already posted his officail statement on this thread as to what he said happened. It’s just ridiculous!

Another tidbit. Classic BMW in Dallas actually hired the guy (Aaron Skates) that wrecked my car within weeks of the crash. They actually knew he crashed my car when they hired him! The Service Director at Autobahn called the Service Director at Classic when he found out to verify they knew this information. It didn't matter, they kept him. Not sure why but evidently he was let go about a month later. Who can you trust?

Lessons learned...Use an indy shop if you can and always state "not authorized to test drive without me in the car" on the service slip when signing the release to do the work. Protect yourself.

I hope this case either helps someone from ever getting in this situation or helps them in getting justice.

Thank you,
Tommy


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Last edited by tjav8b; 8th December 2011 at 06:26 PM.
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post #1848 of 1905 Old 8th December 2011, 06:15 PM
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post #1849 of 1905 Old 8th December 2011, 06:27 PM
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post #1850 of 1905 Old 8th December 2011, 06:34 PM
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Quote:
Originally Posted by tjav8b View Post


Another tidbit. Classic BMW in Dallas actually hired the guy (Aaron Skates) that wrecked my car within weeks of the crash. They actually knew he crashed my car when they hired him! The Service Director at Autobahn called the Service Director at Classic when he found out to verify they knew this information. It didn't matter, they kept him. Not sure why but evidently he was let go about a month later. Who can you trust?


Wow, unbelievable.



Glad that it worked out for you Tommy!!!
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