M5 Expert (>4000)
Join Date: Jan 2009
Location: East Coast
Thanked 338 Times in 259 Posts
"I don’t find a Google Place Page but I do find a thread on a BMW Forum from a very unhappy customer that was 5 links down on my Google search."
I finally decided to go to the BMW dealer that was closest to me out of sheer convenience. All went well and I had a phenomenal experience and will definitely be back to service my car there….or will I? You will soon find out that I am now thinking twice about servicing my vehicle at said dealership.
The tale of my (almost) lost sale ? social media at it?s best and worst. | Marc McGurren | DrivingSales
That brings us now back to the reality of the situation. In twelve months this thread on a fairly small BMW forum now has over 840,000 views and close to 1,600 comments! I haven’t read all 1,591 comments but what I have seen is something a case study could be written about.
This small community of BMW and M5 owners have literally changed the way this dealership does business. These are passionate people. They have nothing in common besides their love for BMW’s and their disdain for how their “friend” has allegedly been treated at this dealership.
They have banded together to let the World Wide Web know of this dealer’s alleged doings (or lack thereof). They have forced the dealer to not have a Google Place page due to this community destroying their reviews every time the dealer has tried to put their place page back up.
just read the whole article, seems to try and be unbiased, but slanted in the dealers favor.
+1 on the comment from that Andy guy. Instead of being lazy, he needs to do some reading, stop making assumptions, and blaming the victim.
Retired: 2006 e46 ///M3 Silver-Gray SMG (sold)
Current: 2008 e60 DINAN ///M5 Interlagos Blue SMG
DINAN 3.91 Differential, Stage 2 Suspension, Free-flow exhaust, Stage III Software, Front strut braces,
High Flow Air mass meters and intakes, 13% Underdrive pulley, RPI Scoops. 12.5mm TMS Spacers.
Last edited by mdyaman; 21st September 2011 at 01:17 PM.