m5board.comoholic (>1000 posts)
Join Date: Jul 2006
Thanked 190 Times in 124 Posts
M5 Doctor, I took my car to my local BMW dealer in October last year for an oil change and they had obviously overtightened my sump bung as it pulled the thread out with it. A time cert repair was done and was done in situ and the remains of the sump thread were not cleaned out of my sump. I know this as earlier this year my car span a shell (number 8 so furthest from the oil pump), bits of sump thread were found in the oil pump and I had a £1200 to repair it. To cut a long story short I spoke to the dealer and even though I had extended warranty they advised me to get it repaired (done by Phil @ CPC) becuase I have changed the exhaust and modified it they wanted me to sign something to say that I would pick up the bill if the warranty company rejected the claim - this was before we found the bits of sump thread that were left in my engine.
My car was repaired, the dealer never offered to repair it for me when I phoned to say what was found, the dealer had my extended warranty terminated and only gave me the money back for the original repair and basically told me to get stuffed and that the spun shell and bits of sump left would not be caused by their previous repair.
UK dealers are just as bad, in my experience they do not stand by their work or their 12 month guarentee of their work. I will never go to a main BMW dealer again. I was their customer for 7 years and bought two cars from them and another from a different dealer. BMW UK weren't interested either, and customer services put the phone down on me twice and their exact words were; 'You've had it repaired by another garage, there is nothing we can do. Tough.'
Not anywhere near as bad as this situation, but still extremely frustrating.
2009 Caterham Supersport Race car
2007 Land Rover Discovery 3 TDV6 HSE
2005 Mini Cooper S
2002 M5 - TotalBMW Feature car September 2008
1989 VW Golf GTI - Race car