Addicted Member (>300 posts)
Join Date: Jun 2009
Location: Charlotte, NC
Thanked 22 Times in 21 Posts
OP- read from the beginning to this point this evening. Incredible story that absolutely will resolve in justice being served.
As many have said, simply amazing how the dealership didn't do the right thing up-front and resolve the issue. With that fully behind you now, know that this will go down as one of the epic business cases that will be taught in b-schools for years to come related to customer satisfaction in the internet age and "what not to do."
The best part- you get to help write the appropriate ending.
Thanks for continuing to keep us posted and best of luck!
2008 Space Gray Metallic E60 M5
-Evolve Stage 1 Tune.
-Red RPI Scoops and Plates
-35% tint/ 3M Clear Bra
-10W LED Angel Eyes
-LED Side Markers/ Plate Lights
-Space Grey Front Grilles
-Eibach Pro-Kit Springs
-20" HRE P40's- Glossy Charcoal
-Michelin Pilot Super Sport Tires
2010 Lexus LX570 (garage buddy)
2006 Lexus LX470 (sold)
2006 Sapphire Black Metallic E53 X5 4.8is (sold to board member)
2002 Titanium Metallic E39 M5 (sold to board member)
2006 Sapphire Black Metallic E53 X5 4.4i (sold)