AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 141 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #1401 of 1905 Old 15th November 2010, 08:13 AM
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post #1402 of 1905 Old 15th November 2010, 06:50 PM
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What I dont understand is that if Tommy is now so wrong, why dont the dealership or someone affiliated with the dealership go out and tell us / everybody what he did that was so wrong? As of now I cannot se anything else than the dealership crashed the car and didn't want to go the extra mile to make the customer happy of what car you just crashed. Instead they have 570 000 views wondering why this is not solved.

Interestingly it is very silent from both sides and ther lawyers.



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post #1403 of 1905 Old 15th November 2010, 07:00 PM
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Quote:
Originally Posted by Tazman View Post
Hard to believe that they didn't just pay a settlement and ask for non-disclosure from this point forward. The damage has been done. Any PR or crisis management firm would have given the dealership this advice.

While I too am curious what really happened and what will result from the court case, Autobahn really should look at the situation as a no-win situation. They need to look at this from the perspective of loss mitigation.

When this is all over, it really doesn't matter who wins to Autobahn, it should be the perception of their customer base that matters most to their business. If Autobahn really felt the OP is taking advantage of the situation, they can hold on to that opinion and still settle to make sure Tommy feels vindicated and goes away.

This whole mess will make for a great Harvard Business Review article for how NOT to manage a PR crisis. Even if Autobahn prevails in court, they have already lost many fold in customer goodwill.

The truth manifests itself in different shades, all depending on the angle of your view. Regardless of the who said what, what they did, there is only one outcome. Autobahn loses - the only questions is when will they stop the bleeding.
VERY VERY well said.
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post #1404 of 1905 Old 15th November 2010, 08:34 PM
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Gee what happened to my last post? Hate to say it as a die hard M5 board fan but can't help but wonder if other posts were deleted by admin. Must go find me that post asking for poll on do we think sensorship is too heavy here. yes.
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post #1405 of 1905 Old 15th November 2010, 08:36 PM
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Only two reviews on the Google maps page... If they are dumb enough to put it back up lets make them pay for it!

Last edited by FRSpilot; 15th November 2010 at 08:37 PM.
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post #1406 of 1905 Old 16th November 2010, 12:25 AM
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Quote:
Originally Posted by Stormster View Post
Gee what happened to my last post?
Which post do you mean?
this post
this post
this post
or perhaps
this post

Quote:
Hate to say it as a die hard M5 board fan but can't help but wonder if other posts were deleted by admin. Must go find me that post asking for poll on do we think sensorship is too heavy here. yes.
Hate to say it as a die hard M5board admin but can't help but wonder...
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post #1407 of 1905 Old 16th November 2010, 12:46 AM
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I hope the dealer gets what they deserve, makes me angry when dealers play the blame game or hide there mistakes, they already make profit out there ***.

Hopefully Autobahn looses sales and hopefully also realize it.

Dealer Rater has Zero Reviews, why are they editing there reviews, horrible dealer.

"It's like the F10 is the 911 Turbo to the E60's GT3."

Last edited by khyber; 16th November 2010 at 12:47 AM.
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post #1408 of 1905 Old 16th November 2010, 05:44 AM
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I dont think anything was deleted actually.

Quote:
Originally Posted by Stormster View Post
Gee what happened to my last post? Hate to say it as a die hard M5 board fan but can't help but wonder if other posts were deleted by admin. Must go find me that post asking for poll on do we think sensorship is too heavy here. yes.


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post #1409 of 1905 Old 16th November 2010, 02:27 PM
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Originally Posted by Gustav View Post
I dont think anything was deleted actually.
Maybe he has himself on ignore !?!?!?!?!?!
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post #1410 of 1905 Old 16th November 2010, 03:48 PM
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Tommy was wrong.

Quote:
Originally Posted by Gustav View Post
What I dont understand is that if Tommy is now so wrong, why dont the dealership or someone affiliated with the dealership go out and tell us / everybody what he did that was so wrong? As of now I cannot se anything else than the dealership crashed the car and didn't want to go the extra mile to make the customer happy of what car you just crashed. Instead they have 570 000 views wondering why this is not solved.

Interestingly it is very silent from both sides and ther lawyers.

Gustav: Tommy WAS wrong. This IS his fault. He trusted the dealership with his car, and in doing so, he got screwed. Further, he allowed it to escalate to the point it has now instead of demanding the manager's and tech's heads on a platter immediately. Plain and simple, Tommy was wrong to allow these guys to wrong him by allowing them to touch his car in the first place and for not destroying them from the onset as he expected an equitable solution to the destruction of his property. He was wrong to think he would be treated like the owner of a high end car expects to be treated when something like this happens.

I am hoping that Tommy gets everything that is due him and that the idiots at Autobahn continue to reap what they have sewn. This dealership does not deserve the BMW franchise.
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