AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 105 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #1041 of 1905 Old 9th October 2010, 03:11 PM
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Originally Posted by tjav8b View Post
Makes you feel all warm and fuzzy inside about what you are driving doesn't it. I just can't imagine ever driving a BMW again. It sucks because I really enjoyed driving their cars.
Hhis is a junior BMW clerk responding. Let me start up an online petition. I will guarantee some senior attention

"Aerodynamics are for people who cannot build engines"...... Enzo Ferrari
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post #1042 of 1905 Old 9th October 2010, 03:21 PM
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Red Face

Tjav8b, this lawsuit will hopefully restore what rightfully belongs to you. But it is clear this dealership is not going to learn. Your lawsuit, like the numerous others you said they admit to, is just the cost of doing business for them. They won't learn.

To hit them hard and to teach them not to screw around with us customers, they need to get hit where it really hurts, future sales either at another BMW dealer or worse (for BMW USA), another brand.

We do stand united with you. Allow us to take action like setting up an online petition.

"Aerodynamics are for people who cannot build engines"...... Enzo Ferrari
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post #1043 of 1905 Old 9th October 2010, 07:11 PM
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Originally Posted by tjav8b View Post
Gentlemen, we have long waited for some type of response from Autobahn, just some reasoning for their behavior.
I have attached their response to our petition. Basically, they are denying everything!
If they denying everything, it might be a good plan to obtain a copy of the paperwork they filed with their insurance. There hopefully is an accident report there, that describes what happens and it might actually contradict themselves. Just a another piece of paper, that is good to have.

/M

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post #1044 of 1905 Old 9th October 2010, 08:51 PM
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post #1045 of 1905 Old 9th October 2010, 10:59 PM
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I love this bit of the response:
Autobahn specially excepts to paragraph 25 of the original petition wherein it is alleged that the plaintiff relied on Autobahn's "implied and express warranties" and "its superior knowledge and expertise" because said allegations are vague, indefinite and do not specifically set forth the "warranties" or "superior knowledge and expertise" being alleged.

I would concur that their superior knowledge and expertise is certainly vague and indefinite. As a BMW dealer you would think they would be proud of their superior knowledge and expertise rather than denying any knowledge of it.
I'm with them on this one. They are ****.
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post #1046 of 1905 Old 10th October 2010, 08:22 AM
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Looks to me like Autobomb motors has been fluffing their edmunds reviews as well. Here is the link for people to give those who use edmunds a real idea of what this dealership does and doesn't do.

Autobahn Motorcars of Fort Worth Texas
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post #1047 of 1905 Old 10th October 2010, 08:58 AM
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Originally Posted by FRSpilot
This is BMWNA's answer to my letter. Not very impressive, but expected nonetheless.

>Thank you for contacting BMW of North America, LLC.

>We have reviewed the situation and determined that this is neither a product quality or warranty-related concern. Therefore, this matter is >solely between the individual customer and the BMW center.

>Kind regards,

>The Customer Relations and Services Team

Just a thought - [sorry, I can't seem to turn off the italicization... ]

As BMWNA states, this significant event does not appear to fall into their "standard" maintenance/product quality portfolios... understandable... but what about re-attacking their Public/Customer Relations department directly - ie. using them to fight the fight in BMWNA? They - of anyone at BMWNA - should understand the potential impact the almost-viral status of this negative dealer opinion - and by extension, a growing negative BMW brand opinion. Heck, it's their job to create a positive brand image...surely they can understand the opposite?!

Honestly, those are the people to whom I would be drafting a letter expressing my opinion [outrage!] of how this situation has been handled...and when they figure out how many dinero$ they spend on advertising annually, and the fact that 99% of people who frequent the main world-wide-web-board that supports owners of BMW's premiere production vehicle are not pleased with BMWNA's response, I would bet that (in hindsight now) a "goodwill" gift to Tommy of his choice of an equivalent CPO'd M5 (at least), or (at best) his choice of a new 2011 M5, would have been the cheapest, most satisfying option for all concerned in the long-run...not to mention reinforcing brand loyalty amongst us - some of their best customers! - due to their very prompt and positive resolution of this massively frustrating situation.

Counterpoint, I fully understand BMWNA's concern(s) with "setting a precedent" such as I suggest, however I am certain that if they had approached Tommy way earlier in the initial process - even earlier than they initially did, I am certain that an amicable solution could have been found to include a caveat regarding his publicly releasing how his car was replaced - for example, if BMWNA wanted to do the right thing but limit any future liability in a similar event, they could have said, (and I am not a lawyer so plse understand I am just 'spitballin' it...) "Tommy, here is the replacement M5 you chose from BMWNA's national inventory free of charge, however we require you to save harmless from future litigation BMWNA and the [crash] dealership; as well, you can't tell anyone it came from BMWNA"...or something like that.

I wonder, once all is said and done, what Tommy's response to a suggestion such as this would have been (rhetorical thought...)...it is entirely too bad that BMWNA's initial offering wasn't set in stone as a 'goodwill' gift as all it did was anger/frustrate him (understandably!), not to mention many more of us owners...

In fact, other than the crash dealership spamming its own reviews, it seems as though BMWNA (in their silence) is willing to follow Toyota's method of handling its alleged throttle problems/vehicle recalls - one that I am certain business and media schools will use as a textbook model of poor business leadership and inept brand and crisis management decisions.

PS. I also see that the "Customer Relations" department has signed off on the letter but is there any way of actually finding out? Has anyone been seeing any form of a media blitz by BMWNA? any unscheduled 'national sales events'? anything local in the DFW area?

I apologize for the 'what if' nature of my post but I think it valuable to analyze actions and options available to all players in this disheartening and unfair drama, particularly those prior to engaging the court system...

Regardless - Tommy - stay strong - all of us are behind you!

SF

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post #1048 of 1905 Old 10th October 2010, 05:29 PM
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Originally Posted by FRSpilot View Post
Looks to me like Autobomb motors has been fluffing their edmunds reviews as well. Here is the link for people to give those who use edmunds a real idea of what this dealership does and doesn't do.

Autobahn Motorcars of Fort Worth Texas
Sorry, but your assessment is not accurate. There's a total of three sales reviews and are two to three years old. There's only one service related review which is current, and only has two star rating, as the customer is Not happy. Our findings need to be factual in order to help Tommy.

Mike

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Last edited by bimmersrus; 10th October 2010 at 05:55 PM.
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post #1049 of 1905 Old 10th October 2010, 08:27 PM
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Sorry, but your assessment is not accurate. There's a total of three sales reviews and are two to three years old. There's only one service related review which is current, and only has two star rating, as the customer is Not happy. Our findings need to be factual in order to help Tommy.
Perhaps someone wants to put up what happened to Tommy. But you are correct, they do need to be factual. Thank you for reviewing that..
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post #1050 of 1905 Old 10th October 2010, 09:34 PM
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I did a Yelp review which was quickly removed. Yelp is a shil for their paying corporations.
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