AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 101 - BMW M5 Forum and M6 Forums
E60 M5 and E61 M5 Touring Discussion 2005- Advertiser's Forum

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post #1001 of 1905 Old 6th October 2010, 11:17 PM
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Originally Posted by FogPuppy View Post
Another place for reviews .... Post yours now!
Autobahn Motorcar Group - BMW - Dealership Ratings
You can quickly rate each review for being "helpful" - or not. Suggest you all do that, it will take 30 secs.

Chris
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post #1002 of 1905 Old 6th October 2010, 11:33 PM
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Take it to BMWNA

Who knows why BMWNA did what they did. Its possible that Autobahn has some pull and they used it to shut down the deal. Anything and everything is just speculation.

I say that members ask BMWNA why they did what they did. Many members here are saying they are going to sell their BMWs or buy something else. Instead of saying that here why not call BMWNA and ask them what happened? BMWNA Customer Relations: 1-800-831-1117 or send them an email on their website. If we demand some sort of explanation and do it en mass maybe we can get some resolution and help the OP.

Personally, I don't want a Corvette or an Audi. At six feet nine inches a Vette is about as comfortable as a coach flight across country.I bought my M5 (still doing the deal) because I wanted an M5. The OP wants a M5 back. Stating you're going to sell off or buy something else has little effect unless its brought to BMWs front door. I'm happy to call them and say look I own a 540i, and am purchasing a M5, can you tell me why this customer has been robbed of his pride and joy, and why should I not be worried it will happen to me? But we need more than one.
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post #1003 of 1905 Old 6th October 2010, 11:46 PM
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What I sent to BMWNA

This is what I sent BMWNA.. I'll let the board know what they say. Again I stress that it doesn't do much good for me to be the only one...

Greetings,
I am the new owner of a e39 M5 and have owned an e39 540i for two montsh. I love both cars and am a very happy new member of the BMW family. However, recently I was very disappointed to see that another member of the BMW family was robbed of his m5. According to what I have read a man in Fort Worth, Texas had his 70 thousand dollar M5 totaled by a dealership. The dealership is refusing to help this man. Also, it looks as though BMWNA is also refusing to help him. Can you please explain to me your side of the story? And why should I feel as though if something terrible happened to my car that I wouldn't be compensated? Especially if that terrible accident came at the hands of a BMW licensed dealer? I love my two BMWs so much that I was considering an M5 for girlfriend. Now I wonder if I should just wait and start taking my BMWs to a non licensed dealer and mechanic.
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post #1004 of 1905 Old 7th October 2010, 12:02 AM
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I had not seen the post from the OP that BMWNA had contacted him and made the offer. That they backed out is pretty unthinkable when you think of the vast resources at their disposal.

BMWNA will get a letter from me questioning their actions. Before BMW made the offer as I stated: The dealer should be on the hook for the replacement car, not BMWNA - UNTIL THEY DID WHAT THEY DID. In fact, I cannot even fathom why they did what they did because they have no means of recourse from the dealer to get paid for the destroyed/replacement car! Only the OP has the ability to collect the insurance payment from the dealers carrier. Think of this: If BMWNA had arranged for a replacement car for the OP, and he was sent on his merry way in a new M5...the folks at Autobahn would be able to POCKET the money paid by the insurance company. The OP is still making payments on his loan, I am sure...BMWNA should NEVER have made the offer...it just does not even make sense to do so. I could see BMWNA pressuring the dealer and threatening pulling the franchise...but seriously, to get involved in the replacement car transaction is ludicrous!

I believe the OP before anyone accuses me of not...you cannot make this stuff up...not this bad. All of this is just one huge house of horror on all counts.
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post #1005 of 1905 Old 7th October 2010, 12:10 AM
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Now I wonder if I should just wait and start taking my BMWs to a non licensed dealer and mechanic.
or taking your business elsewhere as in, not buying BMWs anymore but moving onto Porsche, Audi, Mercedes, etc

I am considering this myself. After my M5, maybe i should go to another brand vehicle if BMW dealers and BMW NA want to treat customers as such. There are so many instances of unfairness.

So far i've been lucky and have good service experiences. But i dread the day. *knock on wood*

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Last edited by mdyaman; 7th October 2010 at 12:12 AM.
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post #1006 of 1905 Old 7th October 2010, 12:21 AM
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Quote:
Originally Posted by mdyaman View Post
or taking your business elsewhere as in, not buying BMWs anymore but moving onto Porsche, Audi, Mercedes, etc

I am considering this myself. After my M5, maybe i should go to another brand vehicle if BMW dealers and BMW NA want to treat customers as such. There are so many instances of unfairness.

So far i've been lucky and have good service experiences. But i dread the day. *knock on wood*
Thats exactly what I think you should write to BMW NA. If enough people say something like that maybe they will get the message. Not trying to tell anyone what to do, just trying to help the OP and also everyone who loves their m5 or other BMW be protected from a FUBAR situation.

Off topic, I've had good service from Audi and BMW in Northern Colorado. However, I tried several times to buy an AMG and the sales people in Denver were just too busy to even answer a call or email. Most Porsche's are like clown cars to me (read six foot nine).
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post #1007 of 1905 Old 7th October 2010, 02:43 AM
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truth be told, as much as I am disgraced by what BMW did. Maybe I don't have enough morals or whatever you may call it but this won't stop me from purchasing what I consider to be the best automobile out there. I hate Porsches with a passion (IMO, there are 2 kinds of ppl in this world, those who love Porsches and those who hate them - Im with the latter). I wouldn't buy an AMG or an Audi because I don't like how they drive. There is nothing like a BMW, and more so there is nothing like an ///M car. Believe me, I totally back the OP and his fight against BMW NA and the dealer who ruined his beast. But I could never say that I am not going to buy another BMW because of this, afterall this is a VERY isolated incident that def does not happen often. To each their own of course, I just think its a bit extreme to say you will never buy another BMW.

Unfortunatley, its too good of a car not to own.

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post #1008 of 1905 Old 7th October 2010, 04:16 AM
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Wow. I'm almost speechless. I haven't been on here in a while with the M5 gone, but I just spent an hour or two reading this. I actually found this thread on someone's Facebook messages as an example of how NOT to treat your customers.

His Facebook posting quoted Sam Walton..."There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." And then there was a link here.

I just started my own business where I work on people's cars (cosmetically), so I read this thread very carefully. Someone back on one of the early pages talked about a business mistake they made and how they manned up and made it right. I hope your business is thriving and wish you all the best.

I already knew right from wrong, but reading this has been a solid reminder of how quickly things can go bad if you don't immediately handle problems with integrity. I'm anxious to see the final outcome, with measurable and immeasurable damage to Autobahn vs. if they had done the right thing day 1. Good luck Tommy. Thank you for sharing and thank you for your service.
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post #1009 of 1905 Old 7th October 2010, 06:02 AM
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Mechanics crash another Lamborghini Murcielago LP670-4 SuperVeloce - Top Speed

Looks like this isn't isolated to just BMW!

The M5 is my dad's - but I drive it more than he does!

Sold Sept '16. It was an amazing 7 years.
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post #1010 of 1905 Old 7th October 2010, 04:25 PM
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Just left a review. Up to 7 so far...

2008 //M6 Coupe, Sapphire Black, MT
-3M Dark Window Tint
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-RPI Scoops, Block off plates
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