Dealing with German Audio Tech is like Clint Eastwood said: Do you feel lucky, do you punk? - BMW M5 Forum and M6 Forums
E39 M5 and E52 Z8 Discussion 1998-2003 Advertiser's Forum

 2Likes
Reply
 
LinkBack Thread Tools Rate Thread Display Modes
post #1 of 12 Old 28th June 2019, 03:35 PM Thread Starter
BWM
Addicted Member (>300 posts)
 
Join Date: May 2018
Location: TN
Posts: 340
Thanks: 33
Thanked 37 Times in 33 Posts
Dealing with German Audio Tech is like Clint Eastwood said: Do you feel lucky, do you punk?

First of all, I always believe in giving multiple chances to any business before I smear their name.
Let's just say, I gave plenty of chances to this business.

I've dealt with them twice in past: MID radio repair and recently purchased Sharp LCD for my M5. No issues whatsoever so I thought let's give them more business.

So, I recently sent them an email asking if they'd give me bulk discount if I send in 2 MID radios and 1 E39 instrument cluster for pixel repair. They answered, sure, we'll gladly do it.

I've sent in those and confirmed they got them on particular Monday. They advertise 24-72 hours turnaround so I waited till Thursday and sent them polite message asking for update. No answer.
Waited 24 hours, sent another message on Friday, no answer again.

If I only had MID radios on repair, it wouldn't be a big deal. But here I have dead car I can't move and no update. Also, if you run a business on ebay and you're overwhelmed, there is an option "Out Of Office" so the messages might not be answered right away. So I sent them 3rd message explaining that I'm tired of their ignorance and I'll open PayPal case. Again, waited 24 hours and no answer.

So, on Saturday I opened PayPal case and sent them another polite message explaining that word COMMUNICATION is part of everyday running of a business. it seemed that did a trick as they finally answered to the effect of we were busy, we'll get to you. The message was borderline rude as in how dare you bothering us.

Then, 3 more day pass and another message from me and finally on Wednesday (8 days later than their advertised 72 hours turnaround) they sent back repaired items.

Also, all this time I'm reminding them of promised discount which they basically ignore.

I've also recently check their BBB standing and what a surprise, "F" rating and stories of people waiting much longer than me. if you check some forums, same story mixed in with good reviews as well.

I have feeling I'd be one of those people if I didn't pursue and opened PayPal case.

Everything I said here is verified by email and messages and I will never do business again with these jokers.

I never left before a negative feedback on ebay before but I did this time with pleasure.

Update:

Negative feedback I left is magically gone so now I know how they get way with almost 100% positive feedback. Also, they just sent me an email claiming my instrument cluster had bad gauge motors but they fixed it for free and never mentioned to me because they're good guys.
I responded that I took picture of my cluster prior to sending and everything worked just fine other than dead pixels. I've asked for their proof of "bad motors" and instead of proof, I'm called "Ungrateful schmuck".
I guess truth didn't sit well with them.

2003 BMW M5 Blue Water Metallic
VDO oil pressure gauge * ZHP weighed shifter * Euro leather armrest * Spal electric fan * Bilstein B6 (stock springs retained) struts and shocks * Supersprint headers, HJS cats, X pipe, Vibrant Performance resonators, Supersprint Magnum mufflers and all new SS T304 Vibrant Performance mandrel bend tubing.

2003 BMW X5 4.6is Saphire Black Metallic
1997 BMW 528iA Alpine White

Last edited by BWM; 28th June 2019 at 05:58 PM.
BWM is offline  
Sponsored Links
Advertisement
 
post #2 of 12 Old 28th June 2019, 06:29 PM
Gouki
Member, Sport: On DSC: Off
 
Join Date: Sep 2011
Location: Bay Area
Posts: 217
Thanks: 30
Thanked 3 Times in 3 Posts
Garage
In terms of Ebay feedback, if you put anything snarky or even remotely personal, they can have Ebay remove it for "harassment". I love the times we live in.


#SafeSpaces
Gouki is online now  
post #3 of 12 Old 28th June 2019, 07:03 PM Thread Starter
BWM
Addicted Member (>300 posts)
 
Join Date: May 2018
Location: TN
Posts: 340
Thanks: 33
Thanked 37 Times in 33 Posts
Quote:
Originally Posted by Gouki View Post
In terms of Ebay feedback, if you put anything snarky or even remotely personal, they can have Ebay remove it for "harassment". I love the times we live in.


#SafeSpaces
Here is the feedback I left:
"Seller ignored multiple messages, late delivery, refused to honor promised discount." Not a single offensive word.
I think the eBay gives option to high volume sellers to remove feedback because it's all about Benjamin.
Also, PayPal case I opened got closed and it states I did it. I'm either loosing my mind or more likely ebay and paypal are similar in this aspect.

2003 BMW M5 Blue Water Metallic
VDO oil pressure gauge * ZHP weighed shifter * Euro leather armrest * Spal electric fan * Bilstein B6 (stock springs retained) struts and shocks * Supersprint headers, HJS cats, X pipe, Vibrant Performance resonators, Supersprint Magnum mufflers and all new SS T304 Vibrant Performance mandrel bend tubing.

2003 BMW X5 4.6is Saphire Black Metallic
1997 BMW 528iA Alpine White
BWM is offline  
 
post #4 of 12 Old 29th June 2019, 03:13 AM
josiahg52
M5 Guru (>2000 posts)
 
josiahg52's Avatar
 
Join Date: Nov 2008
Location: New England
Posts: 3,779
Thanks: 1,260
Thanked 762 Times in 621 Posts
Negative feedback for high-volume or power sellers is delayed seven days. Didn't think you could even leave it but I know it doesn't go on record for at least that long. Not sure how it works for services but the seven days starts after the item shows as delivered.

2/2001 M5, Jet Black, Exclusive Complete Black Walk Nappa Point Heritage Leather, Black Cubic Trim
8/2011 X5 xDrive35d Sport, Black Sapphire Metallic, Black Nevada Leather, Fine Burr Walnut Trim
josiahg52 is online now  
post #5 of 12 Old 29th June 2019, 05:13 AM Thread Starter
BWM
Addicted Member (>300 posts)
 
Join Date: May 2018
Location: TN
Posts: 340
Thanks: 33
Thanked 37 Times in 33 Posts
Quote:
Originally Posted by josiahg52 View Post
Negative feedback for high-volume or power sellers is delayed seven days. Didn't think you could even leave it but I know it doesn't go on record for at least that long. Not sure how it works for services but the seven days starts after the item shows as delivered.
Didn't know that. So it's basically what I suspected, ebay cares more about their 10% fee rather than protecting consumers.

2003 BMW M5 Blue Water Metallic
VDO oil pressure gauge * ZHP weighed shifter * Euro leather armrest * Spal electric fan * Bilstein B6 (stock springs retained) struts and shocks * Supersprint headers, HJS cats, X pipe, Vibrant Performance resonators, Supersprint Magnum mufflers and all new SS T304 Vibrant Performance mandrel bend tubing.

2003 BMW X5 4.6is Saphire Black Metallic
1997 BMW 528iA Alpine White
BWM is offline  
post #6 of 12 Old 29th June 2019, 11:17 AM
TheShafro
M5 Guru (>2000 posts)
 
TheShafro's Avatar
 
Join Date: Aug 2012
Location: Los Angeles
Age: 26
Posts: 2,425
Thanks: 64
Thanked 166 Times in 149 Posts
TheShafro is online now  
post #7 of 12 Old 29th June 2019, 03:33 PM Thread Starter
BWM
Addicted Member (>300 posts)
 
Join Date: May 2018
Location: TN
Posts: 340
Thanks: 33
Thanked 37 Times in 33 Posts
Quote:
Originally Posted by TheShafro View Post
Okay...so who are they?
https://www.bbb.org/us/ca/long-beach...ch-1216-412636

To be fair and as I mentioned, my problem is not quality of their work. The most common pattern with them seems to be excellent communication till the moment they take your money. Then it's like, we'll get to you at some point, don't bother us.
And, of course the lame excuses for being late and plain lying to customer.
If ebay allowed actual negative feedback to be posted, I bet they'd be at 80%.

2003 BMW M5 Blue Water Metallic
VDO oil pressure gauge * ZHP weighed shifter * Euro leather armrest * Spal electric fan * Bilstein B6 (stock springs retained) struts and shocks * Supersprint headers, HJS cats, X pipe, Vibrant Performance resonators, Supersprint Magnum mufflers and all new SS T304 Vibrant Performance mandrel bend tubing.

2003 BMW X5 4.6is Saphire Black Metallic
1997 BMW 528iA Alpine White
BWM is offline  
post #8 of 12 Old 29th June 2019, 11:11 PM
TheShafro
M5 Guru (>2000 posts)
 
TheShafro's Avatar
 
Join Date: Aug 2012
Location: Los Angeles
Age: 26
Posts: 2,425
Thanks: 64
Thanked 166 Times in 149 Posts
Quote:
Originally Posted by BWM View Post
https://www.bbb.org/us/ca/long-beach...ch-1216-412636

To be fair and as I mentioned, my problem is not quality of their work. The most common pattern with them seems to be excellent communication till the moment they take your money. Then it's like, we'll get to you at some point, don't bother us.
And, of course the lame excuses for being late and plain lying to customer.
If ebay allowed actual negative feedback to be posted, I bet they'd be at 80%.
Ah. I thought name in your title was just general wording for the type of business. Didn't realize that was the company itself.


So basically stay away from German Audio Tech on eBay and other related sites. Gotcha!



In other news; I always recommended Fixels (https://www.facebook.com/Fixels/) which is owned by a member here. He does the best cluster repairs.

-Shady H.
@theshafro



'02 TiAg/Blk E39 lllM5
'08 JZB/FR E92
lllM3

Last edited by TheShafro; 29th June 2019 at 11:14 PM.
TheShafro is online now  
post #9 of 12 Old 30th June 2019, 06:32 AM Thread Starter
BWM
Addicted Member (>300 posts)
 
Join Date: May 2018
Location: TN
Posts: 340
Thanks: 33
Thanked 37 Times in 33 Posts
Quote:
Originally Posted by TheShafro View Post
Ah. I thought name in your title was just general wording for the type of business. Didn't realize that was the company itself.


So basically stay away from German Audio Tech on eBay and other related sites. Gotcha!



In other news; I always recommended Fixels (https://www.facebook.com/Fixels/) which is owned by a member here. He does the best cluster repairs.
Thank you, good to know. My X5 instrument cluster mileage reading is darkened and barely visible while the rest of pixels are fine. I'll probably have that fixed soon.

2003 BMW M5 Blue Water Metallic
VDO oil pressure gauge * ZHP weighed shifter * Euro leather armrest * Spal electric fan * Bilstein B6 (stock springs retained) struts and shocks * Supersprint headers, HJS cats, X pipe, Vibrant Performance resonators, Supersprint Magnum mufflers and all new SS T304 Vibrant Performance mandrel bend tubing.

2003 BMW X5 4.6is Saphire Black Metallic
1997 BMW 528iA Alpine White
BWM is offline  
post #10 of 12 Old 3rd July 2019, 05:14 PM
Kayotic
Member, Sport: On DSC: On (>100 posts)
 
Join Date: Oct 2014
Location: Cumming, Ga
Posts: 148
Thanks: 16
Thanked 7 Times in 7 Posts
These guys did my cluster and had it finished in a single day. Everything looks great and is functional - My Auto Solutions Buford Ga | Remanufactured Parts | Rebuilt Car Electronics

They are located in Buford Georgia and are a legit business. Not some guy sitting in his basement.
Kayotic is offline  
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW M5 Forum and M6 Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes Rate This Thread
Linear Mode Linear Mode
Rate This Thread:



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome