Took the car to the stealers today due to it having gone into limp mode a few times when accelerating hard. Instead of coming back identifying what I would have thought was a genuine problem they have blamed the ECU problems and limp mode problems on the Supersprint exhaust. Now it's worth bearing in mind the exhaust has been almost a year and around 35,000 miles with NO problems at all! My guess is something else is causing this problem and not the exhaust/ecu. Their comments have also not even addressed the issue of WHY it went into limp mode! I've also had plenty of warranty work done it in it's exact current configuration.
What do you guys think of this reply? Is it BS or could it be genuine? Anyone else had this issue?
The system has been remapped. The exhaust is the full Supersprint system headers and deleted cats.
From: Smith, Mark <[email protected]>
To: Mark Maddox
Sent: Fri Jan 14 18:00:56 2011
Subject: DME fault/ Exhaust
Dear Mark,
Ref limp mode / reduced power faults.
Carried out fault memory check and followed test schedule. Various faults stored with DME.
Car requires replacement DME, however car has non-genuine exhaust fitted with not Catalytic converters. In our view DME faults will not be corrected unless correct BMW exhaust system is fitted to vehicle. The DME appears to have been mapped also. None of this work would be warranty. Diagnosis today is chargeable £105.32, including the Loan car charge.
Moving forward: You could replace the BMW exhaust system, but this would be at major cost.
Or replace the DME, and return the vehicle to where it was mapped, so that it potentially works with the exhaust currently fitted to the car.
Or if the old exhaust is available we could refit the original exhaust to the vehicle, and fit the new DME.
Kind regards,
Mark
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T: 023 8068 9806
F: 023 8068 9700
E: [email protected]
Scotthall Hampshire
Chestnut Avenue, Chandlers Ford
Eastleigh, Hampshire SO53 3YU
Scotthall Limited, Lancaster Specialist Cars Limited, Lancaster Luxury Vehicles Limited, Appleyard Motor Company Limited and Lancaster Cars Limited are authorised and regulated by the Financial Services Authority.
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What do you guys think of this reply? Is it BS or could it be genuine? Anyone else had this issue?
The system has been remapped. The exhaust is the full Supersprint system headers and deleted cats.
From: Smith, Mark <[email protected]>
To: Mark Maddox
Sent: Fri Jan 14 18:00:56 2011
Subject: DME fault/ Exhaust
Dear Mark,
Ref limp mode / reduced power faults.
Carried out fault memory check and followed test schedule. Various faults stored with DME.
Car requires replacement DME, however car has non-genuine exhaust fitted with not Catalytic converters. In our view DME faults will not be corrected unless correct BMW exhaust system is fitted to vehicle. The DME appears to have been mapped also. None of this work would be warranty. Diagnosis today is chargeable £105.32, including the Loan car charge.
Moving forward: You could replace the BMW exhaust system, but this would be at major cost.
Or replace the DME, and return the vehicle to where it was mapped, so that it potentially works with the exhaust currently fitted to the car.
Or if the old exhaust is available we could refit the original exhaust to the vehicle, and fit the new DME.
Kind regards,
Mark
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</TD></TR><TR style="HEIGHT: 133.5pt" height=178><TD style="BORDER-BOTTOM: #706e6f 1pt solid; BORDER-LEFT: #706e6f 1pt solid; PADDING-BOTTOM: 0cm; PADDING-LEFT: 15pt; WIDTH: 240pt; PADDING-RIGHT: 0cm; HEIGHT: 133.5pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0cm" height=178 width=320 colSpan=2>Mark Smith - Service Advisor
T: 023 8068 9806
F: 023 8068 9700
E: [email protected]
Scotthall Hampshire
Chestnut Avenue, Chandlers Ford
Eastleigh, Hampshire SO53 3YU
Scotthall Limited, Lancaster Specialist Cars Limited, Lancaster Luxury Vehicles Limited, Appleyard Motor Company Limited and Lancaster Cars Limited are authorised and regulated by the Financial Services Authority.
</TD></TR></TBODY></TABLE>