I am so freaking upset right now. My car was in at the dealership to have the steering column replaced because of the creaking sound in the steering wheel. I have been pretty happy with this dealer; up to now. My SA called last night that my car is ready for pick up. But I was not able to get there last night so that I told her that I would be there this morning to pick up the car because I don't my car at the dealership with all this snow we're getting in CT. Plus, I would be away on a business trip for about two weeks and I did to have my car at the dealership. Just a precaution for potential lawsuits or claims; the dealership always inventory your car upon your arrival for any existing damages. My car is in a mint condition; well was. So, I arrived at the dealership this morning to get my car. Being that is snow outside; the dealership kept my car inside. So, they have one of the tech to bring my car into the waiting tunnel so that I could transfer my items from the loaner into my car. As I walked around the back to place things in the trunk, I noticed that my rear bumper has been hit. I immediately bring the issue to my SA. She then have the service manager came outside and looked at the damage. He then immediately denied responsibility. I expressed to him that my car did not arrived at the dealership at that state of condition and I asked him to restore my it its previous condition. At this point, it was obvious to me that I am getting nowhere with this freaking moron. I then asked for the General Manager of the dealership so that I could express my concerns with the service manager lack of remedy. He told me to wait and came back in a few minutes and told my that the GM was not in. At this point, my blood is boiling but I kept my cool and composer. I then proceeded to contact the local police to have a written record of the incident. I then went to the sales room to see if my sales person was in. Mind you, I have bought three cars from this dealership. I told my sales person what just occurred and he told me that the GM has been all morning. Now, I am really pissed that the service manager lied to me. After a few minutes the GM came out and introduced myself and we went to inspect the damage to my vehicle. The GM appears to be pretty fair and reasonable. He at first tried to split the cost of the parts and repairs with me. I was not having any of this BS. I told him that I just want my car back the way it was when I bought it in for service. I when thru the hold thing with him how his dealership inventory customer's car for prior upon arrival at his dealership and my car did have any damages and it shows in their log. He them changed his tone of voice and apologize and told me that he personally will have this matter resolved and setup an appt with their bodyshop to have the damaged bumper replaced and painted. That's all good, but I know my car is no longer the same. I left the dealership this morning extremely upset and displeased. I am so sorry for the rant, I just need to get this off my chest.