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Has anyone else had trouble installing their StopTech BBK?
I purchased my StopTech front BBK from Dave Zeckhausen a couple of months ago. Thanks to Dave's terrific customer service, I was able to obtain the holiday discount price well into January. He even arranged for me to swap the red calipers that came with the kit for a pair of black calipers shipped directly from StopTech. Great guy!
The trouble came when I took my Beast into my favorite local independent BMW shop this morning to have the StopTechs installed. When they attempted to install the new rotors to my front wheel hubs, the five wheel bolt holes did not line up perfectly. The technician was concerned enough to take a digital photo and contact StopTech's technical support. (As soon as I get a copy of the photo, I'll post it here.)
When the StopTech guys looked at the photo, they agreed the rotors had been machined incorrectly. StopTech immediately agreed to swap my rotors for a new pair under warranty. My technician said he could "probably" have made the rotors fit by torquing the wheel bolts, but assumed that the bolt holes on the rotor should like up perfectly with those on the hub. StopTech evidently agreed.
So, the shop put my stock front brakes back on the car, and it will be next week before they're able to try again with the replacement rotors from StopTech. Frankly, I'm surprised at this apparent lack of quality control by StopTech, because I've heard it's a first-class company. They're certainly living up to their reputation for good customer service, but I wonder how many other BBK rotors have had this problem. And how many less meticulous technicians would simply have bolted the rotors on anyway and never raised the alarm?
Anyone else had problems with StopTech rotors that did not fit properly, or is this an isolated incident?
Mike
I purchased my StopTech front BBK from Dave Zeckhausen a couple of months ago. Thanks to Dave's terrific customer service, I was able to obtain the holiday discount price well into January. He even arranged for me to swap the red calipers that came with the kit for a pair of black calipers shipped directly from StopTech. Great guy!
The trouble came when I took my Beast into my favorite local independent BMW shop this morning to have the StopTechs installed. When they attempted to install the new rotors to my front wheel hubs, the five wheel bolt holes did not line up perfectly. The technician was concerned enough to take a digital photo and contact StopTech's technical support. (As soon as I get a copy of the photo, I'll post it here.)
When the StopTech guys looked at the photo, they agreed the rotors had been machined incorrectly. StopTech immediately agreed to swap my rotors for a new pair under warranty. My technician said he could "probably" have made the rotors fit by torquing the wheel bolts, but assumed that the bolt holes on the rotor should like up perfectly with those on the hub. StopTech evidently agreed.
So, the shop put my stock front brakes back on the car, and it will be next week before they're able to try again with the replacement rotors from StopTech. Frankly, I'm surprised at this apparent lack of quality control by StopTech, because I've heard it's a first-class company. They're certainly living up to their reputation for good customer service, but I wonder how many other BBK rotors have had this problem. And how many less meticulous technicians would simply have bolted the rotors on anyway and never raised the alarm?
Anyone else had problems with StopTech rotors that did not fit properly, or is this an isolated incident?
Mike