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Discussion Starter #1
So ever since day one about 8 months ago every time I applied brakes the steering wheel would jerk right a little, I never paid attention to it thinking it was a break in issue or somethingouich Anyhow I decided to get it checked out and the Service adviser told me that there was a torn bushing on the left control arm! I thought great good thing there is warranty, but not according to this dealer, he claims that it is a ware and tare issue that needs to be fixed and also both sides should be changed which then would require wheel alignment with a total bill of 1,100 USD!:confused: I told the SA he was high and his M specialist was even more high!:grrrrr: What sucks for them is I had it in there service dept for about a week with a courtesy loaner 328i which I put about 2700 miles on it driving to Key West to Jacksonville Florida and just about all over Miami!:M5rev: Long story short I took it back today and dropped it off to the selling dealer which gladly accepted it and the SA told me he will get back to me soon. They were out of loaners so I got a ford tuaras from rental ca co.r:dunno: So what do you people think?? Is it a warranty issue ?? Should I just pay it or fight it and if I fight it who do I complain to?

Thank You in Advance

2007 M5 SMG with 8K Miles never tracked.
 

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So ever since day one about 8 months ago every time I applied brakes the steering wheel would jerk right a little, I never paid attention to it thinking it was a break in issue or somethingouich Anyhow I decided to get it checked out and the Service adviser told me that there was a torn bushing on the left control arm! I thought great good thing there is warranty, but not according to this dealer, he claims that it is a ware and tare issue that needs to be fixed and also both sides should be changed which then would require wheel alignment with a total bill of 1,100 USD!:confused: I told the SA he was high and his M specialist was even more high!:grrrrr: What sucks for them is I had it in there service dept for about a week with a courtesy loaner 328i which I put about 2700 miles on it driving to Key West to Jacksonville Florida and just about all over Miami!:M5rev: Long story short I took it back today and dropped it off to the selling dealer which gladly accepted it and the SA told me he will get back to me soon. They were out of loaners so I got a ford tuaras from rental ca co.r:dunno: So what do you people think?? Is it a warranty issue ?? Should I just pay it or fight it and if I fight it who do I complain to?

Thank You in Advance

2007 M5 SMG with 8K Miles never tracked.

WARRANTY ISSUE FOR SURE!!! What the heck are these guys coming from. My service deparment just replaced the rear brakes pads and rotors on my 2005 X5 with 48k miles on it with out a hic up. If brakes pads aren't the biggest wear and tear issue then I do not know what is.
 

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So ever since day one about 8 months ago every time I applied brakes the steering wheel would jerk right a little, I never paid attention to it thinking it was a break in issue or somethingouich Anyhow I decided to get it checked out and the Service adviser told me that there was a torn bushing on the left control arm! I thought great good thing there is warranty, but not according to this dealer, he claims that it is a ware and tare issue that needs to be fixed and also both sides should be changed which then would require wheel alignment with a total bill of 1,100 USD!:confused: I told the SA he was high and his M specialist was even more high!:grrrrr: What sucks for them is I had it in there service dept for about a week with a courtesy loaner 328i which I put about 2700 miles on it driving to Key West to Jacksonville Florida and just about all over Miami!:M5rev: Long story short I took it back today and dropped it off to the selling dealer which gladly accepted it and the SA told me he will get back to me soon. They were out of loaners so I got a ford tuaras from rental ca co.r:dunno: So what do you people think?? Is it a warranty issue ?? Should I just pay it or fight it and if I fight it who do I complain to?

Thank You in Advance

2007 M5 SMG with 8K Miles never tracked.
Warranty issue. You pay 10k for a car, it shouldn't be made out of glass. BMWNA are a waste of time, just call a lawyer friend. They'll s*it their pants.
 

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WARRANTY ISSUE FOR SURE!!! What the heck are these guys coming from. My service deparment just replaced the rear brakes pads and rotors on my 2005 X5 with 48k miles on it with out a hic up. If brakes pads aren't the biggest wear and tear issue then I do not know what is.
+1 If brake pads are wear/tear and are covered, and wiper blades are covered, etc. why wouldn't this? The only thing I am aware of that is NOT covered is tires. :dunno: Good luck.
 

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defo warranty issue and if it did it from day one you can blame the company who del the car to the dealership, they have over tightened the rachet staps when tieing the car down. This should have also been picked up on the PDI and you could argue that they have put your safety at risk here.
 

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The dealers response for you to pay is ridiculus. Talk to the service manager not the service adivsor and let them know in addition to marking them down in the after service survey, you are contacting BMW of NA HQ to complain about the lousy service. If you have to, ask to speak the dealership owner.

Like others have said, say the magic words to BMW NA "You are losing faith in the BMW brand and don't plan to repurchase in the future" and you will see results pretty quickly.

Top marks in survey results bolster dealers to the top, they get the most allocations of M's and other things. The poorer the service, the less allocations, hence business and prestige. Good luck.
 

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Control arm bushings are covered under the factory warranty. On my 330ci, they were replaced a couple of times with no issues.
 

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Warranty...........no question, have the sa call me.
 

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Unless they can show it was caused by impact (e.g., hitting a pot hole really hard) or other abuse out of their control, it is a warranty issue. They replaced the bushings on my E46 M3 several years ago under warranty.
 

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You definetly went to the wrong dealer. PM me and I'll send you my service advisors name. Just take care of him. He's first class service. You don't even have to wait when you get there. Loaner waiting.
 

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Unless they can show it was caused by impact (e.g., hitting a pot hole really hard) or other abuse out of their control, it is a warranty issue. They replaced the bushings on my E46 M3 several years ago under warranty.
+1 Asolutely...........how could it not be under warranty Unless there is abuse involved?
 

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Discussion Starter #12
---UPDATE---

So the next dealer i showed the car to (selling dealer) took care of the problem under warranty! They did charge me for balance and wheel alignment for a total of 195.00, which is better then the original scenario but why should the customer be charged for alignment if the mis alignment was caused by a warranty issue?

By the way, Thanks for every ones input!
 

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---UPDATE---

So the next dealer i showed the car to (selling dealer) took care of the problem under warranty! They did charge me for balance and wheel alignment for a total of 195.00, which is better then the original scenario but why should the customer be charged for alignment if the mis alignment was caused by a warranty issue?

By the way, Thanks for every ones input!
This goes to show that unfortunatly the dealers especially look after their own customers (ie. ones they have sold cars to).

Where possible, it is to your advantage to purchase your cars locally so that you can deal with the business that appriciated your custom. This enables them to make some money from you which inturn allows them to better service you.

I was unnorficially told this by a SA (not in my dealership).
 
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