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In late August I will be picking up my M5 in Phoenix, AZ and driving home to the Silicon Valley. I have been quite turned off by the attitudes at Allison & Stevens Creek BMW with their price gouging, 18 month wait list, and refusal to do a courtesy delivery. Are there any alternatives for M5 service in this area besides Allison and Stevens Creek?
Has anyone had experience with an independent (but factory authorized) BMW service center? Any advice would be appreciated, thanks!
 

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Not exactly S Bay but I use Peter Pan BMW in San Mateo. I used to use Allsion but they're too big and the last service advisor I had there knew less than my 12 yr old daughter did about my 540 6spd!!!!at the time... So, no M5 to Allison. They also gave the story about "give us a deposit and we'll get you a car in 12 months" (sticker +$10K) when I was looking last year.
 

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I think you'll find the attitude in the Stevens Creek service facility just fine.
 

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I've been using Dinan for 25 years and will continue to do so when the M5 arrives. Agree entirely about Allison.
 

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Keep in mind that the service facilities at the dealership are usually managed entirely independently and separately than the sales floor.

The sales guys move stuff out the door. The service guys make sure you keep coming back long enough for the sales guys get a chance to do it to you again!

I've bought cars from something like four or five various dealerships over the years and almost uniformly the sales people are somewhere between annoying and useless and the service folks range from not-bozos to superb.

You might talk to the service managers directly at these dealerships and you might find a positive experience.

My two pennies. YMMV.
SAB
 

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Peter Pan is family owned, and you can feel it. No gimmicks there, and they know what's going on. I am happy with them. Worth the extra drive for you.

--Dan
 

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Originally posted by bobafett:
Peter Pan is family owned, and you can feel it. No gimmicks there, and they know what's going on. I am happy with them. Worth the extra drive for you.

--Dan
Did you purchase your car at Peter Pan? My M5 is due in 3 weeks from Ohio and I'd like to know how friendly the local dealerships are to folks with cars purchased cars elsewhere.

I know with my current 325is, that I purchased in Colorado, that the local dealers were never the all that friendly with me when I brought my car in for service.

Does Peter Pan give you a loaner when you bring your car in?

I never really complained with my 325, but after dropping a ton of cash to get an M5 I'm going to be expecting to be treated a bit better....

-Bob
 
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