I think BMW corporate guidance to dealers is up to three 'good will' fixes for customers who have some 'pull'. Since the carbon job is an expensive fix, you might have used up all your good will, or you have a lot of 'pull'...:blink:boplaw said:Same thing happened to me a few times. SA suggested over the phone that it was the gas cap. When it came on the last time and didn't go out I took it in and it was carbon build up on the heads. Fortunately, BMW rep was in the day I took it in and they agreed to fix it as a "one time goodwill repair". Right.
wilsodh said:I think BMW corporate guidance to dealers is up to three 'good will' fixes for customers who have some 'pull'. Since the carbon job is an expensive fix, you might have used up all your good will, or you have a lot of 'pull'...:blink:
BTW, hoping you responded to the carbon build-up poll (I'm too lazy to go back and check).
Cheers,
Dave