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Discussion Starter #1
Hey everyone, I have a huge problem on my hands here! Any help will be MUCH appreciated. It's not with the m5, but it's with our audi s4, the 2000 edition. So the turbos have blown and we have an aftermarket warranty for 2k on it from ADVANTAGE. So the ONLY thing modified is the exhaust system. The car is sitting at the shop to get fixed, they send an adjuster in to look at the vehicle and deny the claim and void the warranty on the basis of the exhaust being modified...is this legal?!!! I mean if ANYTHING the exhaust causes less back pressure, having the turbos last longer. Also..isn't their a law stating that any bolt on product cannot void the warranty...and can only void that part from the warranty product....please help! I don't know what to do..I definitely plan on calling these people tomorrow. What are my options?? I can't believe their actually allowed to do this... To me it sounds like their always just looking for a reason to void the warranty. Once again thanks.
 

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Give them a call ASAP and request a copy of their policy, and make sure that it is in there. If you were never informed and you didnt have a copy of that policy, raise hell with the company. I surfed their website and didnt see a thing in regards to modifications, so other than their attempt to weasel out on you I dont really know 100% what their policy is. Sorry to hear about this, and good luck getting the company to come around on the work.
:cheers:
 

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I am trying to find the legal link for you but if I read the warranty act correctly they cannot dismiss the warranty without PROVING your modification caused the issue.

Here it is....Read this: Magnuson Moss Warranty Act

It is designed to protect users from Bu**hole companies voiding warranty because you put in an airfilter etc. Unless the airfilter had to much oil and messed up the MAF etc. See what I mean?

Good luck
 

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Tim W said:
I am trying to find the legal link for you but if I read the warranty act correctly they cannot dismiss the warranty without PROVING your modification caused the issue.

Here it is....Read this: Magnuson Moss Warranty Act

It is designed to protect users from Bu**hole companies voiding warranty because you put in an airfilter etc. Unless the airfilter had to much oil and messed up the MAF etc. See what I mean?

Good luck
I concur, the warranty provider has the burden to prove that a modificaiton caused the failure.
 

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Discussion Starter #5
Thanks guys for all your relpies! I'm on hold with them as we speak! My only thing is that according to the papers it is a CONTRACT...so does Mag warranty act work?? I guess we'll find out...thanks again
 

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Ruffinit said:
Hey everyone, I have a huge problem on my hands here! Any help will be MUCH appreciated. It's not with the m5, but it's with our audi s4, the 2000 edition. So the turbos have blown and we have an aftermarket warranty for 2k on it from ADVANTAGE. So the ONLY thing modified is the exhaust system. The car is sitting at the shop to get fixed, they send an adjuster in to look at the vehicle and deny the claim and void the warranty on the basis of the exhaust being modified...is this legal?!!! I mean if ANYTHING the exhaust causes less back pressure, having the turbos last longer. Also..isn't their a law stating that any bolt on product cannot void the warranty...and can only void that part from the warranty product....please help! I don't know what to do..I definitely plan on calling these people tomorrow. What are my options?? I can't believe their actually allowed to do this... To me it sounds like their always just looking for a reason to void the warranty. Once again thanks.
As people pointed out, you have 2 arguments. One is that modifications do not exclude coverage. That is a question of what is in the contract. Read all of it (there is a reason they call it "fine print" :sad3: ).
The second is the legal protection set out by the US Congress in the Magnason Moss act. Very good info there. It is their burden to prove the change caused the problem, although exhaust system is certainly related to the turbo, so it is not an irrational claim. (for example, more efficeint exhaust allowed the turbo to overspin...). You need to find out why turbo blew, lots of K03's blew for lack of lubrication (too small oil return line which was fixed on later models) and some people suggested the S4 had insufficient area under hood to cool the turbos, also leading to premature failure. If it looks like coking oil did it in, not an exhaust issue IMHO.
If you can get it worked out, might be worth a few of your $$$$ to upgrade to the bigger K04 turbos!! mmmmmm
Regards,
Jerry
 

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Might be too late, but the moss mag act doesn't apply to extended warranties- either the mfgs or thrid party. They can and do exclude coverage for mods.

that's one of the big drawbacks for some warranties (contracts)

that's one of the big drawbacks of mods- especially if you extended coverage specifically states that mods will void the coverage.

Finally, of course they are just trying to duck coverage. It sucks but sounds legal.

I'd still try to fight them, but it may be tough.

A

PS TimW's link only applies to a MANUFACTURER'S WARRANTY.
 

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Discussion Starter #9
Thanks guys for everything. I think I'm going to have a lawyer look at the contract and hopefully take it from there. I'll keep everyone posted! Unfortunately, I think ard is correct..I don't think they do apply to extended 'contracts'. But it's still a reason to get out of their duties..
 

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Have a few blokes from a well know global motorbike culture association make a house call at the adjuster´s place, and tell him honourable behavior in this matter will be much appreciated. He will understand... ;-)

David
 

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Thats funny......I love it

DavidS said:
Have a few blokes from a well know global motorbike culture association make a house call at the adjuster´s place, and tell him honourable behavior in this matter will be much appreciated. He will understand... ;-)

David
 
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