My mother-in-law bought a 2004 Lexus ES330 on Saturday. Well, the car was a CPO car but it was really dirty when we test drove is and it looked like somebody’s kid had made all the cross hatches in the dirt all over the car. I was really concerned that there would be marks in the clearcoat even when the car was washed. They assured me that it would not be a problem.
So, as they were finishing up the paperwork, I went out to check out the washed car that was getting ready for delivery. I still saw the marks all over the car and pointed it out to the salesman. He told my mother-in-law to bring the car in on Monday to be detailed and waxed and the finger marks would be taken car of.
I called her yesterday to see how it went and she told me when she took the car to them, they came back in about 15 minutes and said “We’re going to paint your car. Here are the keys to a 2005 loaner until we finish it.” :thumbsup: <O
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THAT’S how customer service should be! BMW could learn something from Lexus if they paid attention!<O
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So, as they were finishing up the paperwork, I went out to check out the washed car that was getting ready for delivery. I still saw the marks all over the car and pointed it out to the salesman. He told my mother-in-law to bring the car in on Monday to be detailed and waxed and the finger marks would be taken car of.
I called her yesterday to see how it went and she told me when she took the car to them, they came back in about 15 minutes and said “We’re going to paint your car. Here are the keys to a 2005 loaner until we finish it.” :thumbsup: <O
<O
THAT’S how customer service should be! BMW could learn something from Lexus if they paid attention!<O