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Discussion Starter #1
I purchased a 2001 LMB M5 with 24,500 miles back on November 5, 2004. At the time of purchase the sales rep advised me that I had a full service warranty and the regular comprehensive warranty for 4 years/ 50,000 miles which ever comes first from the 1st in service date. Even though this a CPO car I was very adamant that the clutch was fine as well as the Vanos, In my research I realized that these 2 items were the weak link of the beast. I was insured that all recalls and service was complete, that why they where able to certify the beast.

Now its September 15, 2004 ( not even a year later) and now the Beast has 30,000 miles on it. The clutch is now starting so slip. I took it the the Dealer where I purchased it and the service rep advise me that my Full service warranty expired 9 months ago. 1 month after I purchased the beast. I was really upset with this news.

I really feel that the dealer should replace the clutch for FREE! Because I spent will over $55,000 for this car and I think its bullsh*t that the clutch goes with only 6,000 miles since I bought it.

If this was a brand new car and I was a brand new driver to a manual transmission i would be able to get more then 6,000 miles on it.

Bottom line is, I am pissed and just want to know what would my M5 brothers and sisters would do in this situation! Should I just take my car to different dealer and pay the $1,700 of just fight it out! Please help!
 

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Tough decision. I can see why you're angry, but the condition of the clutch is so variable with the user that it's hard to blame the dealer. I'm sure the clutch seemed fine at the time of purchase, which is why it was CPO'd. But figuring you didn't abuse or improperly drive it, it obviously was close to its last legs because of the prior owner. You can't really test for that absent a tear down, which is not part of the CPO cert. process. So, you buy a used car and you take your chances. You do get an extended CPO warranty that covers "defects," but it'll be a hassle: you argue the clutch failed prematurely because it was defective and they'll say it's a wear item and too bad (and I haven't read the CPO warranty but wouldn't be surprised if it excluded clutches and brake pads).

If it was me, I'd be just as angry but figure it wasn't worth the hassle just to get a miserable OEM clutch. Instead, I'd look upon this as an opportunity to put in a UUC clutch. Yes, it'll cost a bundle, but maybe you can talk the dealer into absorbing some or all of the installation labor since it sounds like he may have misled you about warranty/service maintenance coverage at the time of purchase. Then you'll have a very robust clutch that should not only last a long time but can be driven like this car was intended. My biggest worry since I have the same year car as you (and now have over 52k miles on it) was that the clutch would wear out before someone like UUC came up with a decent replacement, and I'd have to fork over $$ for another weak OEM clutch. At least that worry is behind me now, so it's just a matter of that price tag. hmmm
 

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I would go back to the salesman who sold you the car and give them hell for lying to you about the maintenance warranty then try to get a better deal for the clutch job (something like 50% off) Other than that I don't think you can do much more since you did purchased a pre-owned car.
 

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Most of the time in cases like this, the resolution is determined by the customer's relationship with the dealer. Is this your first car from that dealer? If so, you have little positive history (i.e., leverage as a profitable customer) on your side. I've been in similar situations where my dealer has really gone to bat for me with the factory, but I think it's because we both recognize that loyalty is a two-way street.

That said, I'd search threads here on clutch replacements and cull a "best-of" posts on the subject, particularly those where there are mileage and time issues, or any other considerations that can help you buttress your case, and print it up and take it in for them to see. In my experience many dealers and service departments are simply not aware of how widespread certain problems are, in the field. Personally, I'd be leaning toward some sort of compromise - perhaps they supply OE parts, you pay for labor, something like that. Good luck!
 

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Discussion Starter #5
Thank for the positive input. I spoke to the service manager, and he advised me that he would call me back, today after speaking to the salesman and sales manager.

unfortunetly he did not call me back at this time! What should I do in the interim.



Marion
 

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Mvious said:
unfortunetly he did not call me back at this time! What should I do in the interim.
Nothing until he gets back to you. It's not an outright "no" and would lead me to believe at least the issue is getting bounced around a little amongst those that count.
 

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BKH said:
Personally, I'd be leaning toward some sort of compromise - perhaps they supply OE parts, you pay for labor, something like that. Good luck!
Good last resort, a lot of times a dealer will say yes to a compromise even after they have said no to the original request. If it were me, I would ask for them to supply the labor, and then I would have them install the UCC clutch and not worry for at least 100k miles, or as an alternative, get the RRoberts racing Sachs clutch setup which is as good if you don't launch the car hard often or do a lot of track time.
Regards,
Jerry
 

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You got the car on November of 2004?



Wow...I wanna go forward in time and bring back my buggatti :)
 

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Discussion Starter #9
Jayson,


You would be the one to notice my typo! :7:

LOL! Sorry


Marion
 

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Mvious said:
Jayson,


You would be the one to notice my typo! :7:

LOL! Sorry


Marion

:cheers: :wroom:
 
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