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I've read through all of the posts related to Warranties and can only find one example of any sort of actual customer feedback that has had a warranty with NAC (National Auto Care).

Existing posts do a good job of explaining what other 3rd party warranty companies exist, what coverage they may offer, why to get a warranty, etc- so I'd encourage anyone asking those questions to please do a search as I'm not looking to repeat that information here.

Rather- Can anyone provide detail regarding real experience in dealing with NAC, and their overall ability to cover claims as should be expected?

Thanks!
 

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I have the exact same questions??? :dunno:

From all of the research NAC seems to be the way to go, but has anyone on the board here actually used it yet? I think there was one example of using the warranty successfully.

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Shopping around myself.

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Eric<o:p></o:p>
 

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I purchased my NAC warranty in July and have submitted three claims so far - 1) a faulty ambient temperature sensor (~$270); 2) a leaking rear strut assembly (~$950); and 3) a faulty steering lock and shorting brake light relay (~$700). Items 1) and 3) were repaired at a dealership and the strut at an independent. NAC paid all three. The ones at the dealership had no intervention from me with NAC, it was completely seamless. I had a little involvement with 2), but not much and it was ultimately approved and quickly paid. No complaints from me.
 

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I purchased my NAC warranty in July and have submitted three claims so far - 1) a faulty ambient temperature sensor (~$270); 2) a leaking rear strut assembly (~$950); and 3) a faulty steering lock and shorting brake light relay (~$700). Items 1) and 3) were repaired at a dealership and the strut at an independent. NAC paid all three. The ones at the dealership had no intervention from me with NAC, it was completely seamless. I had a little involvement with 2), but not much and it was ultimately approved and quickly paid. No complaints from me.

did a nac rep come out to inspect prior to repairing?
 

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I purchased my NAC warranty in July and have submitted three claims so far - 1) a faulty ambient temperature sensor (~$270); 2) a leaking rear strut assembly (~$950); and 3) a faulty steering lock and shorting brake light relay (~$700). Items 1) and 3) were repaired at a dealership and the strut at an independent. NAC paid all three. The ones at the dealership had no intervention from me with NAC, it was completely seamless. I had a little involvement with 2), but not much and it was ultimately approved and quickly paid. No complaints from me.
Wow! What a great response and thank you for the detailed feedback! :applause:

I just e-mailed Bruce a day or two ago about my brother and I getting a NAC Warranty quote (each of us has a E60 M5). This just confirms in my mind, that I am 100% in on this depending on what prices he quotes me. With each of those claims it was $100 for the deductible correct?

I see a few others on the board inquiring about this... Can we get another group buy together? I believe we all can get a 10% discount on the warranty if we do so. :cool:

Thanks again,

Eric
 

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Hey guys.

NAC is a solid company, both financially and as far as the claims experience. They are not anyone's friend, they are an insurance company, but they pay what they are obligated to pay and that's what I look for in a company to represent; no games at claim time.

Nothing is perfect, and in fact lots of people complain about things with their new-car warranty. But as far as getting what you pay for, NAC represents a very good value for the coverage they offer, and they pay what they are supposed to pay.

If you'd like references from people that have gotten claims paid, feel free to email me at [email protected] and I can let you talk to some of my other BMW, MB, and Audi customers.

A GP with 5 people gets a 5% discount. It takes 10 to get to 10%. I think it's too soon to run another GP here, and I am doing two on other forums right now so it's a little crazy. But email me and I'll see what I can do, sometimes I can sneak someone into another GP, sometimes I have a $100 or $150 coupon from my rep, etc.

Bruce
 

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Well,
All I can say is I might be a potential buyer if we do the Group buy. At least till now on this thread there has been only one person vouching for NAC. I did look them up on BBB and they are rated A+. Cant speak for how they will process a big claim until someone here speaks for it.
I am surely considering it though
 

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Wow! What a great response and thank you for the detailed feedback! :applause:
Happy to help.

I just e-mailed Bruce a day or two ago about my brother and I getting a NAC Warranty quote (each of us has a E60 M5). This just confirms in my mind, that I am 100% in on this depending on what prices he quotes me. With each of those claims it was $100 for the deductible correct?
Correct. $100 out of my pocket each time.
 
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Well, who ever is reading this -- The Price on the warranty is REASONABLE.

Take my word for that. I say I want to take part on the group buy since it only makes the prices better with the discount.

I know every car would sail a different boat on price depending on the mileage, year and probably code Davis but even then, my research did say that they prices are GOOD
 

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So we are all in line to get a group buy correct ?
 
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