Wouldn't you rather discuss with UUC how to correct the problem rather than taking out the part?ttboyvanc said:Mine is actually at the dealer, amonst other things removing the DSSR they installed 3 weeks ago. Seems that there was a design change for 99 and 2000's I'm not sure, but I had no second gear. Really sucks in bumber to bumper driving, rpm's too high for 1st gear and too low for 3rd. Anyways, if anyone wants to buy it off me, I'm going to get the rogue DSSR, as I'm not too happy with UUC's service the last little while, that's why I'm going to get a Spec clutch as well instead of UUC.
Now that is customer service - more companies need to follow this paradigm.Rob Levinson said:Wouldn't you rather discuss with UUC how to correct the problem rather than taking out the part?
Our #1 concern is your satisfaction with your UUC purchase (which shocks me when I see "customer service" unhappiness... ).
Please feel free to call us to discuss your concerns.
ttboyvanc said:Hi guys, don't mean to slag UUC... just that I got the wrong DSSR, and I emailed Rob a few times, and since I live in Dubai, there's a 12 hour time difference, he wants me to call, but I have tried and been unable a few times, just tired of not having second gear... I sent a few emails to Rob, but he watns a phone call which has been a PITA, thought i'd send the DSSR part back to UUC or just sell it and get a Rogue one, seems like Rogue have only one design for the DSSR, not 2 or any updates, that's all. Just a pain driving for so long with no second gear....
Sorry, we do not do installations on-site. However, you can find a list of UUC authorized dealers and installation centers listed by state/country on our website:Nolift911 said:Rob - Do you do any installations at your NJ site? I would be interested in the EVO III and DSSR...