Don't bother doing a poll or trying to get BMWCA to change their mind. That opportunity passed many years ago when newer X5 E53 and M5 E39 owners had some serious clout. Your old car is yesterday's news and BMW hopes you retire it & buy a new car. BMW truly considers their vehicles to be expendible after about 10 yrs & support literally vanishes. This is why a 12yo loaded V12 BMW sells for less than a 12yo Chevy V8 sedan in similar condition...nobody can maintain it.after reading some of the success user on this forum had with having BMWNA replace the dead pixels on their car either in warranty or out i went and contacted them too, BMWNA forwarded my issue to BMW Canada and they sent me this:
Thank you for contacting BMW of North America. Your email was forward to BMW Canada as we are the responsible subsidiary to respond to your inquiry.
We were sorry to learn of the inconvenience encountered by the malfunction of the instrument cluster pixels you have experienced with your 2000 BMW M5. Please be assured that we would naturally like each customer to experience faultless performance from our product from the outset and for the entire period of ownership. This said, upon the expiry of the vehicle warranty, the possibility of a goodwill contribution is based on certain relevant factors, such as age and mileage of the vehicle.
We would like to assure you that all goodwill matters worldwide are handled on a case-by-case basis and that BMW Canada does not have a blanket policy to specifically cover the mentioned pixel issue. Please understand that there are national differences in the scope of warranty coverage. Further, these national differences may also affect the individual voluntary goodwill decisions.
When a concern arises following the expiration of the New Vehicle Limited Warranty, BMW Canada evaluates each situation on a case by case basis. We have reviewed your concern and due to the age and mileage of your vehicle, we are unable to comply with your request for post warranty assistance.
Mr. Mohsen-Abadi, we regret that we have not been able to meet your expectations in this particular case. Your continued patronage of our products and services is genuinely appreciated.
We hope this provides clarification to your inquiry and if you have any further questions, please don't hesitate to contact us at 1-800-567-2691 or by email to [email protected]
Customer Interaction Specialist
I want to know which of the users here got their Cluster changed due to goodwill warranty offered by BMWNA in USA? please post your model and mileage as well when you got the issue resolved.
please post only if you got your cluster changed for free with the exception of the labour cost 1 hr or less. i know about third party companies that can fix the issue but i want to follow up with the email i got from BMW Canada about the double standard.
It really bothers me that we over here have to pay way more for the cars and parts but when it comes to benefits we always get the short end of the stick.
Everyone who owns an aging E38, E39 or E53 gets the special treatment for their pixel problem in the USA if they whine loud enough. The problem is you do not live in the USA where Lawyer J Carlos Fox threatened a class action lawsuit against BMWNA to get defective pixels fixed for free. The lawsuit had far-reaching implications and was dropped after BMWNA buckled under growing legal pressure. They did not want the legal issues to spread to other countries. The special USA-only goodwill agreement does not apply in any other country, so don't feel singled out. Curiously, I have an imported Canadian 540i and BMWNA promptly offered me goodwill at my USA dealership. Miles and age does not matter, if you're persistent here.
Maybe buy an ebay US license plate, bolt it on and cross the border for repair lol. Write an email to BMWNA and pretend you live in the USA.