The problem is that there is a design flaw where it would seem that a substantial number of E39's suffer pixel failure in their dash display. The reason that it should be considered a design flaw versus plain wear and tear is because the majority of owners will face this failure thru no fault of their own and that it can be reasonably expected that this type of problem should not occur i.e.- Other BMW models do not have this problem with the exception of the E39 and X5. It's not like my 17 year old E34 M5 has this problem...nor does my parents 18 year old E34 535.BMW's warranty is pretty clear ... 50,000 miles or 4 years. I don't quite understand why you guys think you should get anything for free after that. The fact that some have gotten it for labor only is a positive reflection on BMW, in my estimation.
Really? Perhaps if you weren't in the USA, where everyone gets it for labour only, you would see it differently.BMW's warranty is pretty clear ... 50,000 miles or 4 years. I don't quite understand why you guys think you should get anything for free after that. The fact that some have gotten it for labor only is a positive reflection on BMW, in my estimation.
Last December BMWNA authorized pixel cluster replacement in both my 02' 540 at 97k and wifes 03 X5 at 74k. $100.00 for the X5 and N/C on the 540 after pointing out that the failure in my 540 display prevented a low coolant alert from showing. When I mentioned that this was a possible safety concern (stranded by loss of coolant) they quicky authorized the repair. Safety seems to be the word....
NO! Mine was an obvious remanufactured unit (the needles had been obviously cleaned, but it didn't show up until night time when I turned the lights on ... done in Warranty and free). (Most warranty items are replaced with remanufactured units ... true of all makes.) I was not happy and if it ever goes south again, I will buy a NEW one to have it replaced with. ($ 995.00 list, a little less than $ 800 with the BMW Club discount.)How is the quality of the rebuilt cluster? Does it look clean and well lit?
There is a design defect, that is why the problem keeps occuring. Has to do with the ribbon inside. Seems worse when exposed to high heat, like the inside mirrors.