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Discussion Starter · #1 ·
after reading some of the success user on this forum had with having BMWNA replace the dead pixels on their car either in warranty or out i went and contacted them too, BMWNA forwarded my issue to BMW Canada and they sent me this:
Thank you for contacting BMW of North America. Your email was forward to BMW Canada as we are the responsible subsidiary to respond to your inquiry.
We were sorry to learn of the inconvenience encountered by the malfunction of the instrument cluster pixels you have experienced with your 2000 BMW M5. Please be assured that we would naturally like each customer to experience faultless performance from our product from the outset and for the entire period of ownership. This said, upon the expiry of the vehicle warranty, the possibility of a goodwill contribution is based on certain relevant factors, such as age and mileage of the vehicle.
We would like to assure you that all goodwill matters worldwide are handled on a case-by-case basis and that BMW Canada does not have a blanket policy to specifically cover the mentioned pixel issue. Please understand that there are national differences in the scope of warranty coverage. Further, these national differences may also affect the individual voluntary goodwill decisions.
When a concern arises following the expiration of the New Vehicle Limited Warranty, BMW Canada evaluates each situation on a case by case basis. We have reviewed your concern and due to the age and mileage of your vehicle, we are unable to comply with your request for post warranty assistance.
Mr. Mohsen-Abadi, we regret that we have not been able to meet your expectations in this particular case. Your continued patronage of our products and services is genuinely appreciated.
We hope this provides clarification to your inquiry and if you have any further questions, please don't hesitate to contact us at 1-800-567-2691 or by email to [email protected]
Sincerely,
Michelle
Customer Interaction Specialist
BMW Canada

I want to know which of the users here got their Cluster changed due to goodwill warranty offered by BMWNA in USA? please post your model and mileage as well when you got the issue resolved.

please post only if you got your cluster changed for free with the exception of the labour cost 1 hr or less. i know about third party companies that can fix the issue but i want to follow up with the email i got from BMW Canada about the double standard.

It really bothers me that we over here have to pay way more for the cars and parts but when it comes to benefits we always get the short end of the stick.
 

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was done with my car, mileage was around 50k i believe. don't know for sure because the job was taken in by the previous owner. it was a free job.
 

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+1
Last owner had it done because I have the grey dials and I should have the black one's. Pixels are starting to play up again though.
 

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I had the cluster in my X5 replaced last year under the BMW goodwill warranty. I only paid for the labor, $100 for one hour. I called BMW (see the link below for info), they called me back, asked which dealer I wanted the work done at, they contacted the dealer to authorized them to order the part and perform the work, and I called the dealer to set up an appointment. I was very impressed with the way they handled the situation.

See this link over at X5world.com:

http://www.x5world.com/x5-e53-forum...r.html?highlight=goodwill+cluster+replacement


But, sounds like they are giving you the screw-job.
Or, they've gotten tired of providing new clusters and have discontinued the service, as EVERY 5-series and X5 cluster they made has failed. ouich
 

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on a related note.... what are the companies that are offering the service... mine are acting up, but I want to keep my black gauges
 

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Discussion Starter · #6 ·
since every cluster has failed on e39 and X5 I'm surprised there was no class action law suite about the poor design.

the cluster provides some very important info about the condition of the car and outside environment and isn't that a risk to driver if the info is not displayed which they paid for in the beginning?
 

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+1 2002 @ 60k miles ; however BMWNA did review and have record of my prior ownership history, paid ~$125 for labor.
 

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+1

2002 @ 62K miles.
Was replaced under CPO warranty.
$50 deductible for CPO repair.
 

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2002 beast replaced in 2006 with 68K on the clock. paid labor only.

i called bmwna and they hadn't gotten back to me at the time i took my car in for inspection II... my SA hooked me up anyways. we have a pretty good relationship on account i always get him free star wars dvd's and lucasfilm gear (i work for lucasfilm). bmw na did call me back and let me know i was approved, but i let them know i already had the work done.
 

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2002 @ 74k miles.
Was replaced under CPO warranty last month, with $50 deductable. The deductable was for the whole service visit, which included a number of other replaced items (O2's, MAF's, Diff Seals, etc . . .)
 

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2000 M5 had replaced a few months ago with 170,xxx something miles.
 

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2x under warranty. No charge, no hassle.

Warranty expired Aug 05 due to time (around 48k miles from memory).

There is a design defect, that is why the problem keeps occuring. Has to do with the ribbon inside. Seems worse when exposed to high heat, like the inside mirrors.
Regards,
Jerry
 

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Despite some reports suggesting otherwise, it seems BMWNA is continuing to support replacing gauge clusters for only a labor charge. Without my even asking, my SA recently offered to replace my cluster.

Dave
 

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2000 540i 86K replaced $80 labor only.
 

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after reading some of the success user on this forum had with having BMWNA replace the dead pixels on their car either in warranty or out i went and contacted them too, BMWNA forwarded my issue to BMW Canada and they sent me this:
Thank you for contacting BMW of North America. Your email was forward to BMW Canada as we are the responsible subsidiary to respond to your inquiry.

Interesting. BMW UK were similarly unappreciative, even when I pointed out that they were discriminating against certain customers based purely on location. I have plans to take this further, first involving BMW Germany, then if they don't see sense, other action including the possibility of legal action and media publicity.

The attitude stinks, and I'm sure all non-USA BMW customers would like to know exactly what they are buying into when they shell out the not-inconsiderable sum of money for a BMW.

:mad:
 

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BMW's warranty is pretty clear ... 50,000 miles or 4 years. I don't quite understand why you guys think you should get anything for free after that. The fact that some have gotten it for labor only is a positive reflection on BMW, in my estimation.
 

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Discussion Starter · #20 · (Edited)
BMW's warranty is pretty clear ... 50,000 miles or 4 years. I don't quite understand why you guys think you should get anything for free after that. The fact that some have gotten it for labor only is a positive reflection on BMW, in my estimation.
based on your comments then the engine and all other components should stop working like they did.after the warranty is expired. the issue is the faulty design and they didn't do anything to fix it permanently, the fact that they are replacing it under goodwill warranty confirms that they know about the issue in the first place.

stuff like this usually ends up in class action law-suite like the one for apple laptop screen, etc...

Please stick to the topic of this thread... thank you!
 
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