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Discussion Starter #1
I thought I'd post a good experience I had yesterday at my local Independent BMW specialist. I love a rant when I've had a bad experience, so now is time to redress the balance.

For just over a week I was getting a 'clunk' sound coming for the front end of my M5 at low speed when turning right. Also the steering felt hesitant as if it was catching. Running through mind was, thrust or control arm bushings, power steering pump or possibly a bad pulley bearing.

Booked it in with my Indi yesterday for a diagnosis. Took the mechanic out for a test drive but surprise surprise the sound wasn't happening! The mechanic said he'd get it up on the ramp anyway and check out for worn bushes etc. I waited at the garage expecting to be given a diagnosis that would relieve me of a few hundred pounds. About 10 minutes later he retuned with a piece of metal which turned out to be the heat shield that protects the steering column. All of the bolts had come undone and it had fallen off and was catching the rack, hence the clunking and hesitation. He apologised for taking so long but said 'there's millions of bolts to undo to get the covers off'! 10 minutes later new bolts and the car is done.

I went to pay at the counter and ......NO CHARGE!!! I tried to offer them £40 just for a drink for the mechanic and they said that was too much and would only take £20 ($30) from me! They even gave me an invoice for the work with £0.00.

Needless to say that is certainly a garage I will continue to use and recommend to as many people as possible. They know their stuff ( I used to take my e39 M5 there too).

So nice to have a good experience to post.

Max




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WHERE?! Might be trek for me but always good to see a good news story about a garage!
Had a similar experience with a Scooby i used to run years ago. Dealer quoted £3500 on display of a CEL one day, went to a local indy specialist and he cured it for free with a screwdriver and a spanner in 5 minutes!
 

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Discussion Starter #3 (Edited)
They are called Boxer Motor Works, in Ashford, Middx. Been around since 1970, funny old pics of the place in reception, there's always some nice BMW's and Mercs being repaired there.


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I love hearing stories like this!
 

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Amen!
 
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