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Discussion Starter · #1 ·
Hope someone here can help.

Took my M5 into my local BMW Dealer (Whitehouse BMW in Bromley, UK) yesterday for an Oil Service and they rang me today saying that when they took the oil sump plug out they broke all the thread off the bolt and the sump. Cut a long story short they want me to pay £250 for the sump to be removed and "rethreaded" by a specialist company engineering they use (have the broken many sump plugs then ?).

They stated that the sump plug/screw had been over tightened on it's last service hence the broken thread and that it's not their fault. Naturally I rang the previous dealer (WIlliams BMW in Manchester, UK) and was told by their service manager that they dont even remove the sump plug when changing the oil, they "vacum" the oil out of the engine. Rang Whitehouse back and suprise, suprise am now getting the run around...........any suggestions.? I've rang BMW Customer Services and they are looking into it, but i must admit they didnt sound very convincing....grrrrrrr
 

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99Avusblue said:
Hope someone here can help.

Took my M5 into my local BMW Dealer (Whitehouse BMW in Bromley, UK) yesterday for an Oil Service and they rang me today saying that when they took the oil sump plug out they broke all the thread off the bolt and the sump. Cut a long story short they want me to pay £250 for the sump to be removed and "rethreaded" by a specialist company engineering they use (have the broken many sump plugs then ?).

They stated that the sump plug/screw had been over tightened on it's last service hence the broken thread and that it's not their fault. Naturally I rang the previous dealer (WIlliams BMW in Manchester, UK) and was told by their service manager that they dont even remove the sump plug when changing the oil, they "vacum" the oil out of the engine. Rang Whitehouse back and suprise, suprise am now getting the run around...........any suggestions.? I've rang BMW Customer Services and they are looking into it, but i must admit they didnt sound very convincing....grrrrrrr
Stick with it dude..they'll try anything to get a few extra squid out of ya.

intriged with the vacum story though, I thought they only did that, when they put too much oil in by mistake (don't forget the dipstick reading is different, when warm and cold), better to wait 20mins after a drive, when checking the level.
 

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The same happened to me last year when I took mine into Cooper Reading, I said that I was not prepared to pay - and promptly rang BMW Customer Services.


Basically I said that the only people who have taken the Sump Plug out were BMW Techies so the problem was BMW's........ BMW paid for my Sump and the labour.....

Good Luck anyway

Si Green
 

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Discussion Starter · #5 ·
SiGreen said:
The same happened to me last year when I took mine into Cooper Reading, I said that I was not prepared to pay - and promptly rang BMW Customer Services.


Basically I said that the only people who have taken the Sump Plug out were BMW Techies so the problem was BMW's........ BMW paid for my Sump and the labour.....

Good Luck anyway

Si Green
Si - Any chance of the names of any of the people you dealt with regarding this, either at Cooper Reading or BMW Customer Services ? cheers, Steve
 

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The first oilchange I did on my car after buying it in December, the oilpan threads came out with the bolt. I called the guy who I bought the car from, he works at the dealership that did the prior oilchange and I got the "What, me, Oh no that didn't happen here..." response. I ended up paying $400 for a new oilpan. If they are charging you £250, I would think that that should easily cover the cost of a new oilpan including installation. Although, in reality it the repair is done properly with a steel insert it may actually be superior to the stock one which is all alumin(i)um.
 

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99Avusblue said:
Si - Any chance of the names of any of the people you dealt with regarding this, either at Cooper Reading or BMW Customer Services ? cheers, Steve
Steve

I think his name is either Jaz or Jez, he is a Customer Service Executive at Cooper Reading 0118 9500100.

I am afraid that I don't have the Customer Services person's name but I did rant and rave at them saying that it is unfair that I should foot the bill for somthing that was out of my hands and I had never touched....

Good Luck Steve

Sicherrsagai

Steve - His name is JAG

Si
 

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Discussion Starter · #8 ·
Si - anychance you can give me your M5 registration number so I can quote your circumstances to the woman i'm dealing with at BMW HQ. Feel free to PM me it if you dont want to post it up on here.

Thanks again.
Steve
 

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If you always get your car serviced at BMW dealerships, I cannot believe they are trying to pin this on you, what a load of ##@p, stick to your guns, and the best of luck getting this resolved. Josh
 

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99Avusblue said:
Hope someone here can help.

Took my M5 into my local BMW Dealer (Whitehouse BMW in Bromley, UK) grrrrrrr
Lucky escape for me then. I presume you're in the SE london area as me. I was about to book my Insp II at this same dealership when someone on this board gave me the lowdown on the Whitehouse group. I'm taking it a bit further afield to Coopers Sevenoaks. I'll report back if the service's good over there and you'll have another excuse for an early morning M25 (J2 to J5) blast for your next service. I achieved my UK Vmax on this stretch - naughty I know.
 

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Discussion Starter · #11 ·
Mike - do you have a name of a person at Coopers Sevenoaks ? i'm looking for a good dealer locally that'll do my servicing/warranty work to an acceptable standard. I'm sure i read somewhere that theres a good dealer in cobham (i think?) ? any ideas ?

cheers.
 

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Discussion Starter · #13 ·
Boll#x !!!!! looks like i'm gonna have to pay for this one.......cut a long story short the dealer has been doing some detective work and has basically spoken to the last dealer that carried out the previous service, it appears that the last service by a BMW main dealer was carried out in Dec 03 (!) and therefore they're telling me that it's clear the car has been serviced by another garage (not a BMW main Dealer) since then and thats when the sump nut was over tightened hence the problem with the thread now. Plus is looks like the car has been "reset" recently as it's showing all the green lights on the dash - indicating that it doesnt need a service, my guess is this was done by the non BMW approved garage when they last serviced it.
They have in a round about way said that I should pay to get the work done otherwise they'll start going down the route that the extended warranty is now invalid because the car has either missed a service or was last serviced by a non BMW approved dealer and as i'm having some other work done for free (because of my extended warranty) I dont really want to stir this up too much.

One lesson learnt - always check the date stamps in a service book when buying a car.
.....i should have Spotted this.
 

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I have had my M5 serviced at coopers sevenoaks and to date they have done a reasonable job. All i would say trust no one. Always check for yourself. If you need a name the person who has served me in the past its a guy called LEE DADY . My last inspection II was £511.00 and no dramas. Recently i had both vanos units replaced there as well and that was a reasonable £ 1100.........given a complete unit is £ 1200..so they only replaced what was necessary.For sure sevenoaks being a reasonably affluent area they see their fair share of M5s . Whenever i go there i see 1 or 2 parked outside so definetely experience should be on their side.

Good luck and heres hoping they do a good job for you.
Regards
Nat.


:byebye: :byebye:


Mike_Rock said:
I have not taken it there yet but NAT, from previous experience, gave the pointer on this thread ...

http://www.m5board.com/vbulletin/showthread.php?t=52929&highlight=sevenoaks

He might have a name.
 

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99Avusblue said:
Boll#x !!!!! looks like i'm gonna have to pay for this one.......cut a long story short the dealer has been doing some detective work and has basically spoken to the last dealer that carried out the previous service, it appears that the last service by a BMW main dealer was carried out in Dec 03 (!) and therefore they're telling me that it's clear the car has been serviced by another garage (not a BMW main Dealer) since then and thats when the sump nut was over tightened hence the problem with the thread now. Plus is looks like the car has been "reset" recently as it's showing all the green lights on the dash - indicating that it doesnt need a service, my guess is this was done by the non BMW approved garage when they last serviced it.
They have in a round about way said that I should pay to get the work done otherwise they'll start going down the route that the extended warranty is now invalid because the car has either missed a service or was last serviced by a non BMW approved dealer and as i'm having some other work done for free (because of my extended warranty) I dont really want to stir this up too much.

One lesson learnt - always check the date stamps in a service book when buying a car.
.....i should have Spotted this.

I'd make it a top priority to document the missing service- even if you pay for this problem.

What do you think they will do if the engine blows up next week???
 
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