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Discussion Starter · #1 ·
Took my car in for routine service and decided to have it detailed. When
I picked up the car, it looked like they had spray painted the wheels black.
I was stunned..... The detailer used some sort of acid wheel wash that
completely removed lots of the paint down to the black. They wheels
look bad. :crying2:

They said they could have them re-painted but I've only had the car about
a month and I don't really know how long the after market paint will
hold up compared to the original BMW finish. The car is a 03 M5, jet black
and the wheels really looked great, now the car is more mono-chromatic...

The dealer is supposed to call me on Wednesday and let me know what
they will do. What do you all think, can they be re-painted to be as good
as new ? I'm in upstate NY.

Tom
 

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Yeah! I don't think I'de accept anything but a new set. Good luck with this.

Jonny
 

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Absolutely- new wheels, no possible question!

I'd venture that BMW has no refinishing specs- factory would recommend replacement with new wheel. Indeed, if your wheel finish was damaged any body shop would bid on replacement.

Probably $1400 at dealer cost, plus labor.

Stick to your guns-
 

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tbalon said:
Took my car in for routine service and decided to have it detailed. When
I picked up the car, it looked like they had spray painted the wheels black.
I was stunned..... The detailer used some sort of acid wheel wash that
completely removed lots of the paint down to the black. They wheels
look bad. :crying2:

They said they could have them re-painted but I've only had the car about
a month and I don't really know how long the after market paint will
hold up compared to the original BMW finish. The car is a 03 M5, jet black
and the wheels really looked great, now the car is more mono-chromatic...

The dealer is supposed to call me on Wednesday and let me know what
they will do. What do you all think, can they be re-painted to be as good
as new ? I'm in upstate NY.

Tom
Very sorry to hear of this. I would definitely insist on a new set of wheels.

Thas stupid ignorant dealer has gone outside the BMW recomended cleaning chemicals and ruined your wheels. Go there with a friend and politely demand information as to exactly what cleaning chemicals were used on the wheels, after the dealer has responded verbally ask the dealer document this in writing for you.

Then write a letter to your tyre manufacturer, and ask them to verify that the chemicals listed are safe for the tyres. (Don´t give any details more than that you want to verify that the listed chemicals are safe for the tyres.) I think the tyre manufacturer will respond that they can not guarantee compatibility with those chemicals.

Next you contact BMW NA and ask them to verify that the listed chemicals are compatible with the E39 M5 OEM rims in Shadow Chrome. BMW NA will probably respond that the listed chemicals are not approved.

All this done you will have documentation that the dealer was negligent and used a chemical that was approved neither by the car manufacturer nor by the tyre manufacturer, the rims were ruined, and the dealer is culpable.

Next have a lawer write a letter to the dealer stating this, and demand new rims, new tyres and reimbursment of your legal costs.

When the dealer wants to negotiate, settle for new rims (or that plus 50% of new tyres at dealer cost).

Cheers,

David
 

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DavidS said:
Very sorry to hear of this. I would definitely insist on a new set of wheels.

Thas stupid ignorant dealer has gone outside the BMW recomended cleaning chemicals and ruined your wheels. Go there with a friend and politely demand information as to exactly what cleaning chemicals were used on the wheels, after the dealer has responded verbally ask the dealer document this in writing for you.

Then write a letter to your tyre manufacturer, and ask them to verify that the chemicals listed are safe for the tyres. (Don´t give any details more than that you want to verify that the listed chemicals are safe for the tyres.) I think the tyre manufacturer will respond that they can not guarantee compatibility with those chemicals.

Next you contact BMW NA and ask them to verify that the listed chemicals are compatible with the E39 M5 OEM rims in Shadow Chrome. BMW NA will probably respond that the listed chemicals are not approved.

All this done you will have documentation that the dealer was negligent and used a chemical that was approved neither by the car manufacturer nor by the tyre manufacturer, the rims were ruined, and the dealer is culpable.

Next have a lawer write a letter to the dealer stating this, and demand new rims, new tyres and reimbursment of your legal costs.

When the dealer wants to negotiate, settle for new rims (or that plus 50% of new tyres at dealer cost).

Cheers,

David
I don't think there is any need to approach this matter in such an aggressive fashion. Just wait to see what the dealer offers you and if they begin to become difficult about replacement of the wheels maybe then you want to get your solicitor involved. However reacting in the above manner is only likely to create a hostile situation with your dealer and if you have previously been friendly with them and found them to be of good service you are really doing yourself a disservice.
 

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n-n-n-n said:
I don't think there is any need to approach this matter in such an aggressive fashion. Just wait to see what the dealer offers you and if they begin to become difficult about replacement of the wheels maybe then you want to get your solicitor involved. However reacting in the above manner is only likely to create a hostile situation with your dealer and if you have previously been friendly with them and found them to be of good service you are really doing yourself a disservice.
You are right, the dealer might come to the right conclusion on his own.
However, If the dealer should come to the wrong conclusion, the staff will have been alrted not to co-operate, and it will be very difficult to get documentation of what chemicals were used, so maybe finding that out first, before the dealer has had the time to say "No", and then wait politely is the smartest thing to do.

David
 

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I know this dealership and they are very knowledgable and extremely courteous. The problem is that typically with all dealerships, the least qualified are put in charge of the menial tasks such as oil changes and washing and the good techs are the troubleshooters.
 

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Discussion Starter · #12 · (Edited)
I did quite a bit of research on this here on the list and found a few other
people that the same exact thing happened to, as well as many people who
have tried to have thier wheels repaired. In most cases, they ended up with new wheels.


At this point, I'm waiting to see how the dealer responds. The general
concensus I've come away is that it is very difficult, if not impossible, to
duplicate shadow chrome on the wheels and have them looks like factory
wheels. There are a few places scattered around the country that folks
say do "a very good job", but it seems this is a try-it-and-see solution.
My wheels had no visible damage to the paint or clearcoat.
Of course the rims did have a ding or two ( previous owner ),
but they looked awsome.

I've only had the car a month and now it looks like I have two years of
brake dust on the wheels. :crying: I'll post a reply as soon as I hear from
them. I've been a very good customer of this dealer, a 330XI and the
M5 all in the last 3 years.

Tom

--PS: I've added some photos, you can see just how badly they damaged
the wheels, there are runs, bubbles, drips ...
 

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let us know. if they can't fix them properly, they should replace them.
 

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Tom what is the verdict? Any news?
-Jeff
 

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Discussion Starter · #15 ·
Well, I recieved a message from the dealers Service Manager yesterday.
The dealer has decided to replace the wheels. I think his exact words
were, "the only thing to do is to replace all four wheels with new BMW
wheels". :cheers:

When I called them back, they confirmed that they were in the process
of ordering 4 new BMW OEM wheels but that since they are "special", it
may take a while. I'm supposed to hear back from them today as to when
the wheels should arrive, but it sounds like all is going to work out fine.

After reading many posts about refurbished and repainted wheels, I'm
sure glad they didn't try this route.

Tom
 

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had the same thing happen with mine....i let them try to respray them and when they didnt match the m5 in the showroom they had, i let them have it.

DO NOT FOR ANY REASON TAKE ANYTHING LESS THAN NEW RIMS
 

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tbalon said:
Well, I recieved a message from the dealers Service Manager yesterday.
The dealer has decided to replace the wheels. I think his exact words
were, "the only thing to do is to replace all four wheels with new BMW
wheels". :cheers:

When I called them back, they confirmed that they were in the process
of ordering 4 new BMW OEM wheels but that since they are "special", it
may take a while. I'm supposed to hear back from them today as to when
the wheels should arrive, but it sounds like all is going to work out fine.

After reading many posts about refurbished and repainted wheels, I'm
sure glad they didn't try this route.

Tom
Nice to see the dealer step up and do the right thing when given the opportunity. Everyone screws up, the measure is how they handle it. So far, looks good! Now, if you need track wheels, maybe you can "buy back" your original wheels cheaply!
Regards,
Jerry
 

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tbalon said:
Well, I recieved a message from the dealers Service Manager yesterday.
The dealer has decided to replace the wheels. I think his exact words
were, "the only thing to do is to replace all four wheels with new BMW
wheels". :cheers:

When I called them back, they confirmed that they were in the process
of ordering 4 new BMW OEM wheels but that since they are "special", it
may take a while. I'm supposed to hear back from them today as to when
the wheels should arrive, but it sounds like all is going to work out fine.

After reading many posts about refurbished and repainted wheels, I'm
sure glad they didn't try this route.

Tom
Congratulations, Tom!

Very glad it is working out! Kudos to the dealer for being honourable!

David
 
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