greetings fellow board members...
i recently purchased an active autowerke signature exhaust after querying experiences from other M5board members.
unfortunately though, i found that after installation, the setup is very uneven.... and yes it was professionally installed.
consequently i contacted active autowerke to help rectify this issue... and after several emails and phone calls i was told in writing that active autowerke would offer partial refund to help cover additional labor needed to remedy the asymmetry. i felt that was a good gesture to show their quality of customer service. however, after several subsquent communication efforts, active autowerke has RETRACTED their initial offer and would only consider any refund or exchange after they had their engineers "inspect" the exhaust.
as a customer located in southern california, you can imagine how impractical and inconvenient this would be. think about the additional labor to remove the exhaust... the down time the car would have... the shipping of the system back to florida... then to only to be at the mercy of active autowerke's judgement to whether they would offer any refund or exchange?
i feel that the M5board has been a good filter and a fairly reliable forum that weeds out inappropriate vendors. furthermore, many M5board members have helped provide vendors like active autowerke with good business and i anticipated the active autowerke would reciprocate this goodwill to the M5board.
based on this belief, i trusted active autowerke and had confidence that they would deliver a first rate product along first rate customer service.
to my dismay, active autowerke has mishandled my purchase and left an M5board member hanging.
i think there are other competitive exhaust setups available, including evosport, the up coming race precision, eisenmann, supersprint, dinan, etc....
to be honest i like the exhaust but i believe it is defective. i feel that i have made a mistake with the purchase mostly due to customer treatment and unwillingness to pair good product with good service.
i don't know how many others out there on the M5board have purchased the AA signature exhaust are having the same problem. please share your experience with me so that perhaps active autowerke will know how much the M5board means to their sales.
and if competitor vendors are listening... feel free to chime in. i would like to hear how you would handle a situation like this.
i've attached several photos to demonstrate the defect.
the LEFT exhaust/muffler points DOWN and MEDIALLY (in). the RIGHT exhaust/muffler points straight (on a vertical axis) but points LATERALLY (out).
on IMG_1633, you can see that the tips of the LEFT side have a downward slant.
on IMG_1634copy, if you compare the two sides, you will see that the downward projection of the tips. and although more subtle you can discern the gap between each outside tip and the plastic bumper cover surrounding the exhaust tips is different. the photo is taken from a pretty well centered position to show the asymmetry.
on IMG_1635, you can see the LEFT tips protrude more and point MEDIALLY (inward) than those on the RIGHT (IMG_1636).
images IMG_1637/1638 will be more obvious of LEFT tips' MEDIAL tilt.
i recently purchased an active autowerke signature exhaust after querying experiences from other M5board members.
unfortunately though, i found that after installation, the setup is very uneven.... and yes it was professionally installed.
consequently i contacted active autowerke to help rectify this issue... and after several emails and phone calls i was told in writing that active autowerke would offer partial refund to help cover additional labor needed to remedy the asymmetry. i felt that was a good gesture to show their quality of customer service. however, after several subsquent communication efforts, active autowerke has RETRACTED their initial offer and would only consider any refund or exchange after they had their engineers "inspect" the exhaust.
as a customer located in southern california, you can imagine how impractical and inconvenient this would be. think about the additional labor to remove the exhaust... the down time the car would have... the shipping of the system back to florida... then to only to be at the mercy of active autowerke's judgement to whether they would offer any refund or exchange?
i feel that the M5board has been a good filter and a fairly reliable forum that weeds out inappropriate vendors. furthermore, many M5board members have helped provide vendors like active autowerke with good business and i anticipated the active autowerke would reciprocate this goodwill to the M5board.
based on this belief, i trusted active autowerke and had confidence that they would deliver a first rate product along first rate customer service.
to my dismay, active autowerke has mishandled my purchase and left an M5board member hanging.
i think there are other competitive exhaust setups available, including evosport, the up coming race precision, eisenmann, supersprint, dinan, etc....
to be honest i like the exhaust but i believe it is defective. i feel that i have made a mistake with the purchase mostly due to customer treatment and unwillingness to pair good product with good service.
i don't know how many others out there on the M5board have purchased the AA signature exhaust are having the same problem. please share your experience with me so that perhaps active autowerke will know how much the M5board means to their sales.
and if competitor vendors are listening... feel free to chime in. i would like to hear how you would handle a situation like this.
i've attached several photos to demonstrate the defect.
the LEFT exhaust/muffler points DOWN and MEDIALLY (in). the RIGHT exhaust/muffler points straight (on a vertical axis) but points LATERALLY (out).
on IMG_1633, you can see that the tips of the LEFT side have a downward slant.
on IMG_1634copy, if you compare the two sides, you will see that the downward projection of the tips. and although more subtle you can discern the gap between each outside tip and the plastic bumper cover surrounding the exhaust tips is different. the photo is taken from a pretty well centered position to show the asymmetry.
on IMG_1635, you can see the LEFT tips protrude more and point MEDIALLY (inward) than those on the RIGHT (IMG_1636).
images IMG_1637/1638 will be more obvious of LEFT tips' MEDIAL tilt.
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