Sterling Grey 2003 BMW M5, Alpine White 2006 E60 M5
Bravo!!!!!Right. The very notion that we should excuse the dealer's disingenuity here because none of its techs has done rod bearings and that's a "high risk" job is ludicrous. Just SAY that: "With apologies, that is not a current model, and none of our techs is skilled in that job on that model. We refer that kind of work to [____] who regularly does it. Here is his/her number. Please let us know how it goes if you do have the work done, as we like to be sure our referrals for this kind of work are solid." That kind of candid genuine response builds trust in the customer such that he or she is likely to come back for other kinds of work that DO fall within the dealer's expertise.