BMW M5 Forum and M6 Forums banner

$24,000 for rod bearings and actuators, this is why no one trusts dealers

4K views 37 replies 14 participants last post by  Alan Arnesen 
It’s doesn’t matter at all if the dealer didn’t want to do the work or was only willing to do it if the customer was charged an exorbitant rate. What matters is they were not HONEST about it. The lack of candor and disingenuity makes them inherently untrustworthy. I wouldn’t give them any work at all after receiving such a bullshit quotation. The apologia for the dealer here is absurd.

—Peter
 
Oh, so I'm going to like the high $$$ rate better when it's no longer a $3,000.00 bearing job but now a short block? Are you in a legal weed state by chance?
Right. The very notion that we should excuse the dealer's disingenuity here because none of its techs has done rod bearings and that's a "high risk" job is ludicrous. Just SAY that: "With apologies, that is not a current model, and none of our techs is skilled in that job on that model. We refer that kind of work to [____] who regularly does it. Here is his/her number. Please let us know how it goes if you do have the work done, as we like to be sure our referrals for this kind of work are solid." That kind of candid genuine response builds trust in the customer such that he or she is likely to come back for other kinds of work that DO fall within the dealer's expertise.

--Peter
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top