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Those guys are overpriced on everything anyway. That is unacceptable service. Too bad BMW north america can't step up to do anything about it. That's a shame. I live pretty close to Brecht, but I travel to Los Angeles to South Bay BMW to buy my cars.
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"I gotta race like a piss horse"
Will there be a 3rd E39 M5???
Imola E39 M5 S1.5 - Also gone
Jet Black E39 M5-Gone but not forgotten
Unfortunately it's not. Once the dealership has your money they lose interest in a hurry. And God forbid if you should approach them, and ask them to do something they're supposed to do (accept the return of a leased vehicle which had been leased elsewhere) and which has no upside monetary potential for them, this is what you can expect to get.
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2003 Jet Black ///M5 Dinan S3 #23 621 HP @7000 rpm/502 Ft-Lb @4500 rpm. Vortech V-2-T Intercooled Supercharger, S3 Oil Cooler, S3 Engine Management Software, OKD Plasma Direct Ignition Coils, OKD Plasma Spark Boots, Dinan S3 Clutch & Flywheel, High Flow Throttle Bodies & Velocity Stacks, Dinan 4-2-1 SS Headers, Dinan Modified Cats & Free Flow Exhaust, BMW 545 Short Shift Kit, Stage 3 Dinan/JRZ Suspension, Dinan/Brembo Brakes, Rennline Pedal Set w/ throttle heel/toe ext,, Dinan Strut Tower Braces F/R, Dinan Sway Bar, Dinan Lower Control Arm Monoball Kit, Dinan Rear Subframe Reinforcement, 3.45 Differential, Dinan Light Weight 18 x 9 F & 18 x 9.5 R Wheels, Track: Toyo Proxes RA1 275/35R-18; Winter: 275/35ZR-18 Michelin Pilot Sport PS2; Drags: 2 Nitto NT-555R Drag Radials 285/35R-18; Blinder-M45-X-treme, Stealth Valentine 1, Bluetooth, Mk IV Navigation, v31 Custom 'Beast' screen & Navtech 2009.1 DVD Map, M Audio with Enhanced Bass, Angel iBrite 3.0, AGA Fog lights & TEC Cup Holder
Still such poor business on both the dealership and BMWNA...I understand they are franchises but most franchises, even ones of much less value and prestige have some stringent rules to follow and if you dont follow them they dont have to renew your franchise agreement. BMWNA should really crack down on situations like this, that is just beyond poor customer service. Does BMWNA really believe that we, consumers in general, care if they are franchises? We want to be treated fairly regardless.
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2007 M6 Cab, Silverstone Silver, Indy Red Full Merino, Fully loaded.
Still such poor business on both the dealership and BMWNA...I understand they are franchises but most franchises, even ones of much less value and prestige have some stringent rules to follow and if you dont follow them they dont have to renew your franchise agreement. BMWNA should really crack down on situations like this, that is just beyond poor customer service. Does BMWNA really believe that we, consumers in general, care if they are franchises? We want to be treated fairly regardless.
You would think that they care what we the consumers think. I remember when the dealers would call you after a service appointment and beg you to rate them as "5" when the corporate surveyors called. But unfortunately I've seen too many incidents like this lately to make me think anyone cares any more. BMWNA where are you?
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2003 Jet Black ///M5 Dinan S3 #23 621 HP @7000 rpm/502 Ft-Lb @4500 rpm. Vortech V-2-T Intercooled Supercharger, S3 Oil Cooler, S3 Engine Management Software, OKD Plasma Direct Ignition Coils, OKD Plasma Spark Boots, Dinan S3 Clutch & Flywheel, High Flow Throttle Bodies & Velocity Stacks, Dinan 4-2-1 SS Headers, Dinan Modified Cats & Free Flow Exhaust, BMW 545 Short Shift Kit, Stage 3 Dinan/JRZ Suspension, Dinan/Brembo Brakes, Rennline Pedal Set w/ throttle heel/toe ext,, Dinan Strut Tower Braces F/R, Dinan Sway Bar, Dinan Lower Control Arm Monoball Kit, Dinan Rear Subframe Reinforcement, 3.45 Differential, Dinan Light Weight 18 x 9 F & 18 x 9.5 R Wheels, Track: Toyo Proxes RA1 275/35R-18; Winter: 275/35ZR-18 Michelin Pilot Sport PS2; Drags: 2 Nitto NT-555R Drag Radials 285/35R-18; Blinder-M45-X-treme, Stealth Valentine 1, Bluetooth, Mk IV Navigation, v31 Custom 'Beast' screen & Navtech 2009.1 DVD Map, M Audio with Enhanced Bass, Angel iBrite 3.0, AGA Fog lights & TEC Cup Holder
I know my dealership cares, or at least they seem to. They have the cards and ask that if you arent rating them all "5"'s speak to management so they can improve their service. I actually dont have any complaints yet with them. Same with my previous dealership's (2)
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2007 M6 Cab, Silverstone Silver, Indy Red Full Merino, Fully loaded.
So what action can this person actually take? This is unacceptable service!
I'd start at the top and write a letter to Tom Purves, Chairman & CEO of BMW of North America, LLC. In most major organizations these "presidential complaint" letters get prompt attention.
BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07675
Call 1-800-831-1117 for Customer Relations
Good Luck.
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2003 Jet Black ///M5 Dinan S3 #23 621 HP @7000 rpm/502 Ft-Lb @4500 rpm. Vortech V-2-T Intercooled Supercharger, S3 Oil Cooler, S3 Engine Management Software, OKD Plasma Direct Ignition Coils, OKD Plasma Spark Boots, Dinan S3 Clutch & Flywheel, High Flow Throttle Bodies & Velocity Stacks, Dinan 4-2-1 SS Headers, Dinan Modified Cats & Free Flow Exhaust, BMW 545 Short Shift Kit, Stage 3 Dinan/JRZ Suspension, Dinan/Brembo Brakes, Rennline Pedal Set w/ throttle heel/toe ext,, Dinan Strut Tower Braces F/R, Dinan Sway Bar, Dinan Lower Control Arm Monoball Kit, Dinan Rear Subframe Reinforcement, 3.45 Differential, Dinan Light Weight 18 x 9 F & 18 x 9.5 R Wheels, Track: Toyo Proxes RA1 275/35R-18; Winter: 275/35ZR-18 Michelin Pilot Sport PS2; Drags: 2 Nitto NT-555R Drag Radials 285/35R-18; Blinder-M45-X-treme, Stealth Valentine 1, Bluetooth, Mk IV Navigation, v31 Custom 'Beast' screen & Navtech 2009.1 DVD Map, M Audio with Enhanced Bass, Angel iBrite 3.0, AGA Fog lights & TEC Cup Holder
+1 Rich, I agree that BMWNA should take necessary action in repremanding occurances such as the one detailed within the post. She was with her kids!?That's just Abusive behavior for no monetary gain. I know that it all boils down to dollars and cents but if they'd done their jobs and accepted said vehicle they may have gained another future customer. I've always purchased my M's but leased non-M's and have returned the leased vehicles to other dealerships with no hassle. What happened to "the customer is always right"? Maybe it's something to do with the west coast mentality too (no offense the folks in the west coast). I had relocated to Diego for a year for work and tried to get my then e46 M3 serviced. I took it to SDCounty BMW and they turned me away stating that I should take it to my service center associated to my purchasing dealership!?! WHA!? I had to take it to Pacific BMW in Glendale just to get the service. I know it's a different topic (service) but BMWNA customer relations needs to change as a whole. Not to be dis-loyal but I have not heard one MB owner complaining about sales and service. My .02
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"I Wanna Go Fast!" - Ricky Bobby
Last edited by Yumemaru; 16th October 2007 at 18:36.
Dealer Behavior
Unacceptable Customer Service
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