Off Topic ForumThis is the place for mature discussions not necessarily related to cars. This is however also moderated and only registred members are allowed to post. No religion and no vicious attacks.
For those who think that the dealer was abusing the OP, how would you react if the opposite happened? What if you bargained in good faith, purchased your car, and then the next day the salesman called you and said he wanted to cancel the deal? What if he said that he sold the car too cheap, or said the trade-in wasn't worth what they thought it was worth? Would you bring the car back and cancel the deal, or laugh in his face?
What if he decides to cancel the deal on his end without your permission?
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Charles
Carbon Black/Champagne Individual interior '03 M5 - Tubi exhaust, SS headers, CNS Racing clutch, Fikse FM/5 18" wheels, Bluetooth retrofit.
'09 Honda Fit "dogmobile"/daily driver
'04 supercharged Acura NSX, 385RWHP
I've read a bunch of good comments here. I keep my customers happy because I act as if they are always right (generally speaking). Even if they are wrong, I find more value in keeping the customer happy if at all possible. Certainly I, nor the dealership, are in the business to give money away. In the end I feel the bad feelings cost the dealership more than eating a few bucks to keep a customer happy. Of course that isn't a hard and fast rule that can apply to all cases. In this case i'd try to determine what I am out on the Mini since it has been titled and i believe legally can't be sold as new.
So many variables here...first time customer wants a favor? not likely...5th car purchase? maybe...
I think dealers would enjoy more repeat business and a lot more word of mouth referrals if they were more balanced between their interests and the interests of their customers...
Hey everyone, this is an experience that I hope never happens to any of you out there.
I don't think most would consider returning the car, and buying back the trade! In my mind, once i've bought a car, i consider it mine, for better or worse. My mother is pretty good at returning things though... Tough lesson
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Mike
91 M5 Alpine White II, Silver Gray 3/90 production
17x8/17x9 M system with PS2, 20mm touring roll bar; Ground Control Coilovers; EAT Chip, CD43; bmw/nardi blackline steering wheel, 3.8 Cam Gears
08 535i / 6 speed
Space Gray; Gray; Sport/Premium/Nav
00 M5 Ti Silver; Imola/black sportiv --Sold
Engine:
Supersprint Headers, Dinan CAI kit and MAFS, Throttle Bodies, Cams, Ported heads, Exhaust, Custom dinan software, Evosport Pullies, Dinan clutch and lightened flywheel; Ignition solutions plasma coils
Suspension:
Dinan Stage 3 with front and rear Strut Tower Braces, Beastpower Sway bar brackets, Dinan Wheels with 275/285 PilotSport, X5 Thrust arm bushings, Stoptech 355mm 4 piston front, 355mm 2 piston rear brake kit, Dinan 3.45 diff
Interior/Misc:
Eurodash, updated steering wheel, Bluetooth retrofit, Sirius Retrofit, hardwired V1, Widescreen Mk4 nav, M audio retrofit, Ice Link, BSW Stage 1 speaker upgrade, bmw towbar
I've read a bunch of good comments here. I keep my customers happy beIn this case i'd try to determine what I am out on the Mini since it has been titled and i believe legally can't be sold as new.
It was a Friday night sale, 15 hours later they wanted to return it- it CLEARLY wasn't titled overnight. This was a perfectly "unwindable" deal, the dealer just chose not to.
Worth a $1000 lesson, not $5k!
I'd take a bat to the sales managers car late a night every other month for a year....
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