11th July 2012, 16:34
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#22
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Member, Sport: Off DSC: On (>50 posts)
Join Date: Apr 2010
Location: UK
Age: 35
Garage:
BMW M6 Coupe, Black
Thanks: 2
Thanked 6 Times in 5 Posts
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*** final update ****
Hey you are correct Indy. I did exactly that. Asked them why an 85K car which is marketed as a sports / high performance car would wear a clutch out after such low miliage - quite simply 3 clutches in under 30,000 miles is unnacceptable. I needed to know what would cause something like that to happen. If they could provide me with a proper reason then Id bite the cost, but they have not been able to find any faults with the clutch or provide me with a reason as to why its worn so bad. Because of the low milage bewteen clutch changes they have rightfully agreed to have the car repaired at the cost of BMW UK.
I think this is great news and even though its taken 2 weeks since my breakdown there is still some solace that BMW have pulled through. I have to say that my experience hasnt been great and I still have reservations about the car. I am obviously happy that they are paying for it and its great to report a good news story from the service centre for once. They have recognised the value of the customer and I for one appreciate that as I was fast losing faith in this brand.
Hopefully they are now able to get the car back to me quickly so i can enjoy it over the weekend rather then having to contact the MD as BMW UK to express my frustrations like I was planning to do.
Take it easy guys!
Koray
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Koray, London UK
Recent Cars:
Mitsubishi FTO Type R
944 Porsche
E36 M3 Coupe
E46 M3 Converible
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