Would you consider a SA a representitive of BMWNA? Absolutely. So to answer your question to whether they (BMWNA) stated that we would have Launch Control...the answer is, yes.
Most US BMW dealers are independently owned (BMF of Manhattan is the only company owned store I'm aware of), so how could BMW possibly be held responsible for a comment of somebody who isn't even their employee? I hope we're not naive enough to believe everything a sales person or service advisor tells us!
Inbteresting! But wasnt that inernal as well? In anycase, do anyone now if this feature maybe would be "lifted" on a higher milage or at soem service point?
In anycase, I think a factual response from BMW is the least we can get, why they choose to do this on the US cars.
Most US BMW dealers are independently owned (BMF of Manhattan is the only company owned store I'm aware of), so how could BMW possibly be held responsible for a comment of somebody who isn't even their employee? I hope we're not naive enough to believe everything a sales person or service advisor tells us!
They are licenses representives of BMW. Just because they are independently owned - they are still representatives of BMW all the same. Otherwise BMW would not have them represent their name.
Inbteresting! But wasnt that inernal as well? In anycase, do anyone now if this feature maybe would be "lifted" on a higher milage or at soem service point?
In anycase, I think a factual response from BMW is the least we can get, why they choose to do this on the US cars.
Not internal only - otherwise I would not be sitting on it.. unless my source got it internally somehow - which he could have. I agree. An answer is indeed needed.
They are licenses representives of BMW. Just because they are independently owned - they are still representatives of BMW all the same. Otherwise BMW would not have them represent their name.
So by your logic, every car manufacturer is responsible for anything an employee of a dealer selling their cars says? I'm speechless.
I've worked for several large hi tech companies, and customers aren't naive enough to believe what a sales rep--who is employed by the company--says.
I hope we're not naive enough to believe everything a sales person or service advisor tells us!
No I'm not naive either, we have sufficient documentation that the company instructed the SA to say this in the product guide. Usually salesmen fluff is not supported by the company in those cases you suggest. In this case the company encouraged it.
Most US BMW dealers are independently owned (BMF of Manhattan is the only company owned store I'm aware of), so how could BMW possibly be held responsible for a comment of somebody who isn't even their employee? I hope we're not naive enough to believe everything a sales person or service advisor tells us!
IMO all BMW dealeships represent BMWNA regardless of who owns them. I would compare it to if your company hired a "contracted" employee as compared to a "real" employee...right or wrong, both represent the company that they work for.
And no, I am not naive enough to believe everything my SA tells me but to be honest my the SA that I have used over the past few years has been exceptional.
So by your logic, every car manufacturer is responsible for anything an employee of a dealer selling their cars says? I'm speechless.
I've worked for several large hi tech companies, and customers aren't naive enough to believe what a sales rep--who is employed by the company--says.
No thats not what I am saying. At least exactly. And if you see my prior post regarding the "internal document" - you will see why they are saying it. Its the combination of the two that makes everyone connected. In my opinion.
On the hi-tech company. I own one. And your wrong on the statement about customers - some are - some arnt. You wouldnt believe what happens sometimes; and our software ranges from 1K through to $1million. And we are liable. And we do have distributors representing us. And we are liable too -as are they - contractually that is.!. :-). Just dont get too many executing it. Thankfully.
The internal documentation and the representation by sales staff is connected. Via the product information guide, dealers and support staff get information to represent to customers. There is a link and it is not unimportant.
Furthermore, what may be most damning is they have never publically told anyone that the car BMWNA delivers is materially different from the one evangelized, reviewed, and otherwise described and represented by BMW AG. They've certainly had their chance, especially before people actually placed their orders in Jul-Aug, but they chose not to.
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