m5board.comoholic (>1000 posts)
Join Date: Dec 2014
Thanked 73 Times in 73 Posts
The thing is, no matter how good the work - when your baby is under the knife, you want communication. The whole thing is traumatic enough. A little bedside manner goes a long way.
How hard is it to hire a college kid part time to deal with these emails and requests? I know that when I have a hard time getting responses on little matters, I think long and hard before entrusting that person with big matters.