AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 77

PCH · 23rd September 2010, 08:26

Quote:

Originally Posted by Mark Carson

The E-60 M5 has been out of production since December 2009, so it is unlikely there are any still in dealer stock. So, no new M5. But an equivalent, slightly used one of Tommy's choosing would be be appropriate.

I did a search and there's 9 still new 2010 units within LA metro area listed online. GL with the settlement.

tadtaggert · 23rd September 2010, 13:30

Quote:

Originally Posted by MCarRacr07

Finally it is or should be OBVIOUS to all reading this that the crash dealer has wiped his hands of this....he will let the insurance handle all payouts....and he (dealer) will roll the dice when/if it goes before the civil courts...
to the OP...time to let the lawyers fight it out for you and just chalk this off to a learned experience....I cannot fathom how you will not be vindicated and made whole....just will take some time.
Best of Luck
S

From reading this entire thread it's a logical assumption that the crash dealer has wiped their hands of this, but don't neglect the 'influence' that the crash dealer's insurance can wield, nor the impact they can have on the 'going concern' of the crash dealer. You buy insurance to deal with these situations that arise so that they are not issues for your business. Absent of facts not conveyed in this thread, I've got more of an issue with the crash dealer's insurance than the crash dealer, and I think the crash dealer is one step below slime.

tmiked · 23rd September 2010, 15:09

Quote:

Originally Posted by tjav8b

Gents…the unthinkable has happened.
they would put me in it.
BMWNA is completely reneging on their offer.
I will not deal with this unprofessionalism any longer. Stand by!

Tommy

Sorry to hear.
This attitude is why, as much as I love their cars, I will NEVER buy a new BMW.
I have been BF'ed by BMWNA & their dealers.
I own 2 BMW's now, both were picked up on the secondary market.
Once the original warranty is up, I use independent shops only.

BMW would sell a lot more cars, especially to the people who love them, if they would just show a little respect.

Until then, it will always be, "How do you tell a BMW from a porcupine . . . ?"

BMW Customer Relations 1-800-831-1117

.

3rdM · 23rd September 2010, 15:52

This entire situation has left a bad taste in my mouth about BMWNA. I'm seriously thinking of sending them an email and asking them what they would be willing to do if this happened to me. Depending on their answer, this loyal BMW car and motorcycle customer might go elsewhere. Porsche and Ducati would surely enjoy taking business from BMW.

It is time that Tommy''s friends voiced their opinion to BMWNA.
BMW North America

3rdM · 23rd September 2010, 16:25

E-mail sent:

"To whom it may concern:

I will start by saying that I am completely satisfied with my ownership experience, from excellent sales support and superior service at Passport BMW. As you can see by my ownership history of BMW cars and motorcycles, I am a BMW fanatic.

My concern is that BMWNA has lost credibility and gained a negative public opinion. This is in conjunction with an issue that occurred to a friend of mine(and fellow Military Veteran) in Texas. I am sure that you are aware of the matter. However if you are not, here is a link to an article viewed by BMW fans worldwide. http://www.m5board.com/vbulletin/e60...est-drive.html

Again, Let me state that I am a very satisfied customer and that I tell everyone that I know about the excellent ownership experience that I have had.

My concern is; What would happen if this happened to me?

What would my dealership do?

What would BMWNA do?

What would BMWAG do?

BMW's public image has been tarnished amongst enthusiasts.

Please respond, and make me feel better about my choice in the partnership which I have chosen with your company.

Sincerely,

Erik *****
Current BMWs
2010 Carbon Black M5
2010 R1200GS Adventure 30th Anniversary Edition

Past BMWs
2007 Graphite K1200GT
2008 335ia
2005 545i
2004 R1150R
2003.5 M3 Cabrio
2000 540ia
1997 M3 sedan
1997 540ia"

Stormster · 23rd September 2010, 16:29

You maybe have a way out of this to get BMWNA to sort things. Here in UK all calls are recorded to the call centre and kept as a matter of record. In USA where you all love to sue each other for even looking at each other funny I'm sure they MUST record their calls also. WOuldn;t take much to get a lawyer to request this conversation, or to ask a court to request this info? They certainly couldn;t go back on it then.

I also think it's time to stop being Tommy. Name and shame the dealer and BMWNA, they deserve the bad press they get.

For me I sure as hell wouldn;t buy a BMW if I lived in USA now. I really feel for all you BMW owners there

MCarRacr07 · 23rd September 2010, 16:31

Quote:

Originally Posted by tadtaggert

From reading this entire thread it's a logical assumption that the crash dealer has wiped their hands of this, but don't neglect the 'influence' that the crash dealer's insurance can wield, nor the impact they can have on the 'going concern' of the crash dealer. You buy insurance to deal with these situations that arise so that they are not issues for your business. Absent of facts not conveyed in this thread, I've got more of an issue with the crash dealer's insurance than the crash dealer, and I think the crash dealer is one step below slime.

as far as the crash dealers insurance goes....most they can do is raise his rates....I doubt they will drop him...unless of course this has happened before...then maybe they will....who knows?
the bigger issue that has arisen from this is BMWNA's lack of resolve in helping a customer in this extreme circumstance....
I am perplexed that BMWNA has stuck by its corporate mantra that dealerships are independent entities and NA has little control over how they conduct business...that in and of itself is ridiculous....especially in this instance.....
again though I guess they are figuring "How much business will we actually lose over this?" (Dealership & NA).....
if it made mainstream media maybe it would change their opinion?
S

ashamans · 23rd September 2010, 16:36

Did you record any conversations from bmwna? If so I wonder if that could help

Looks like this matter is pretty much closed, the op got stuck and the rest of us are wondering about getting bmws anymore

richy · 23rd September 2010, 16:43

They clearly let an INEXPERINCED YOUNG KID:

1) Rag the car / Speed
2) Turn on M mode

What did they expect? They then lie about how it happened and tell you $2,500 to fix? when its $30K MORE than that

then BMW NA step in and make things worse.

damn maybe i dont want an M5 after all

Notens · 23rd September 2010, 17:31

Quote:

Originally Posted by 3rdM

It is time that Tommy''s friends voiced their opinion to BMWNA.
BMW North America

E-mail sent.