1bimmerguy No they didn't. They immediately acknowledged one of their employees was responsible and the they would be responsible to have it repaired. Do you guys actually think they wanted to keep the OP from seeing his car and the damage and just do a paste and slap fix up job? No BMW dealer in the country is that stupid.
yes, they acknowledged that one of their employees was responsible, but they initially weren't honest about how it happened and how said employee was reckless. Service Advisor claimed a story about "sand".
Manager on duty actually had the balls to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.
I wouldn't say on the spot. The Service Advisor tried to cover for him for a few days with the "patch of sand at 20mph" story. Once the Service Director saw the crash site it was obvious they could not lie about it.
sorry 1bimmerguy, but i'm not ok w/ a dealership being dishonest and making up stories. I would rather prefer them to say "yes, our employee was reckless and damaged your car. We apologize sincerely, and the employee will be dealt with accordingly. We will make every effort to make things right, and work with you every step of the way to reach a solution where both parties have mutual agreement. We value you as a customer". Or something to that effect.
instead, the dealership set the tone of this whole thing by first lying. As the OP mentions, even the GM wouldn't be honest until he went to the crash site and finally admit the recklessness.
That in my book speaks volumes.
HERE IS AN EXAMPLE OF A PERSONAL EXPERIENCE
I took my m5 into a local BMW dealership b/c i had a flat tire. However, there was a minor incident where one of the employees forgot to put the parking brake on another car, causing it to bump into my rear bumper. All this had happened when i left, and the cars where on their lot.
The SA called me IMMEDIATELY. They were very apologetic and asked me to come down and check the damage. So i went back to the dealer and checked the damage. It wasn't that bad at all, very minor scuff, but still required the whole rear bumper to be painted.
When i walked in, the SERVICE MANAGER came by immediately, greeted me, and apologized. She took me to my car and went over the damage with me. They gave me a great loaner, and said the car will be fixed in 1 week at their certified body shop. That it will all be taken care of, at no cost at all, etc.
As promised, 1 week later to the date, car was ready. And when i came to pick it up, the SA and Manager greeted me AGAIN, apologized again, and ensured everything was to my satisfaction.
Needless to say, i was very impressed on how they handled the situation, very upfront, honest, and didn't try and hide anything. Because of how they handled the situation, and how they have treated me as a valued customer in the past, and present, i still go to them for service, etc.
I was very polite, patient, and professional the whole time. Didn't even post on any forum that this happened. Nor did i need to b/c i had trust in confidence in the way the dealer treated me and the situation
THIS IS A GREAT EXAMPLE of how these kinds of situations are SUPPOSED to be handled.