AUTOBAHN BMW Fort Worth ragged my car and wrecked/totaled it on a test drive! [case now closed - after 16 months...] - Page 50 - BMW M5 Forum and M6 Forums

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Old 6th September 2010, 03:33   #491
parkerbink
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Quote:
Originally Posted by 1bimmerguy View Post
I know virtually none of you will give a whit about what I say here, but I'm going to say it on the outside chance that some of you are able to see

past emotion and actually reason out the situation. You all are assuming the dealership tried to "cover it up". What is there to cover up? They

immediately admitted one of their employees was responsible for the accident. Look carefully at the timeline of events and what the OP's

reactions were. At the first real opportunity to discuss how the repairs would be handled the OP basically told the dealership to kiss off, I want

the car moved to a different dealership
. And it appears that is exactly what happened.


The following are some quotes from a discussion on Bimmerfest.
Why are you so invested? Methinks you protest too much.
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Old 6th September 2010, 03:39   #492
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Originally Posted by parkerbink View Post
Why are you so invested? Methinks you protest too much.
It just drives me nuts when half baked situations like this get so blown out of proportion that they take on a life of their own. I'm the guy who once hung a jury because the prosecution did not prove their case beyond a reasonable doubt. All the other jurors were just wrapped up in their emotions. That's just the way I am.


I was all for Dogma back when that Nebraska dealership tried to cheat him out of his ///M3 that he won fair and square on Ebay.

Last edited by 1bimmerguy; 6th September 2010 at 03:42.
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Old 6th September 2010, 04:06   #493
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Originally Posted by 1bimmerguy View Post
It just drives me nuts when half baked situations like this get so blown out of proportion that they take on a life of their own. I'm the guy who once hung a jury because the prosecution did not prove their case beyond a reasonable doubt. All the other jurors were just wrapped up in their emotions. That's just the way I am.


I was all for Dogma back when that Nebraska dealership tried to cheat him out of his ///M3 that he won fair and square on Ebay.

It appears to me without both sides of the story, that there has at least been a car damaged through no fault of the owner and that the party responsible has not stepped up and taken care of it. (why would the op post if it had been dealt with).

Therefore it is incumbent upon the dealer to respond or be blasted.

Are you speaking for the dealer officially?
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Old 6th September 2010, 04:14   #494
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This story is now posted on EVERY BMW forum that I am on. The dealership..in the Dallas area I assume has received so much bad publicity. They should have fixed the OP's car right away without all the BS. I would NEVER buy/service a car from them or recommend that dealership to many of my family who live in the Dallas area.
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Old 6th September 2010, 04:17   #495
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Since the dealer is clearly attempting to influence this debate in an underhanded way through one of his agents, and given that they have signaled that you should deal with their insurance company, I think it is unlikely the dealer is going to step up to the plate as most of us would expect them to.

I think you should send them a request to buy back your car at mint retail and compensate you a specific sum for legal fees, time and travel. If they don't respond by say close of Thursday, then you should switch tactics and do the following:
1) Pursue it through insurance. Claim for diminished value and attorney fees which means you will be in same place as if the dealer had bought the car back at retail as you asked.
2) Let all the auto enthusiast communities and Dallas media know which dealer did this to your car so we know where not to spend our money.
3) Allow the market to force personnel changes and process improvement at the crash dealership.
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Old 6th September 2010, 04:40   #496
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Quote:
Originally Posted by mdyaman View Post
wrong

They didn't initially tell the truth according to OPs account. So in a sense, they tried to "cover-up" the truth with a story.



2)

would you trust a dealer after they just wrecked your car, then initially made up a story about it? like the OP, i would of taken my car elsewhere for an independent assessment.

good for him!



over 210,000 views...
No they didn't. They immediately acknowledged one of their employees was responsible and the they would be responsible to have it repaired. Do you guys actually think they wanted to keep the OP from seeing his car and the damage and just do a paste and slap fix up job? No BMW dealer in the country is that stupid.

I don't blame the OP for taking his car to BMW of Dallas. They have a BMW Certified Collision Repair Center. I don't agree with how he went about getting it there. I don't agree with his plans to sue for whatever it is he thinks he can sue for and "crush those guys".

He's gonna be supplied a loaner, his car is going to be repaired back to its original condition and that will be it. That's what's going to happen and it would have happened in virtually the same way if the OP had never posted his story.

Quote:
Originally Posted by parkerbink View Post
It appears to me without both sides of the story, that there has at least been a car damaged through no fault of the owner and that the party responsible has not stepped up and taken care of it. (why would the op post if it had been dealt with).

Therefore it is incumbent upon the dealer to respond or be blasted.

Are you speaking for the dealer officially?
Apparently you've missed a few details of the story. The dealer told the OP right off the back that they were responsible and they would have the car repaired. The OP said, no, I will not give you that opportunity.

No, I don't speak officially for the dealer. I am a customer of the dealership and I'm friendly with the sales staff and the GM. I've had enough experience with them that I believe I have a pretty good sense of how they do business. I don't know the owner, but I do know a fair amount about his ethical and moral stance. I don't just own a BMW, I'm a car nut in general and a BMW aficionado in particular. I'm stopping in there whenever a new model comes out and in case you haven't noticed there have been a lot of new models in the last two years. I've driven everyone of them, except the new 7er or the ///M X's. I'm sure that move on BMW's part put y'all into quite a tizzy.

Last edited by 1bimmerguy; 6th September 2010 at 04:42.
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Old 6th September 2010, 04:44   #497
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Originally Posted by 1bimmerguy View Post
No they didn't. They immediately acknowledged one of their employees was responsible and the they would be responsible to have it repaired. Do you guys actually think they wanted to keep the OP from seeing his car and the damage and just do a paste and slap fix up job? No BMW dealer in the country is that stupid.

I don't blame the OP for taking his car to BMW of Dallas. They have a BMW Certified Collision Repair Center. I don't agree with how he went about getting it there. I don't agree with his plans to sue for whatever it is he thinks he can sue for and "crush those guys".

He's gonna be supplied a loaner, his car is going to be repaired back to its original condition and that will be it. That's what's going to happen and it would have happened in virtually the same way if the OP had never posted his story.



Apparently you've missed a few details of the story. The dealer told the OP right off the back that they were responsible and they would have the car repaired. The OP said, no, I will not give you that opportunity.

No, I don't speak officially for the dealer. I am a customer of the dealership and I'm friendly with the sales staff and the GM. I've had enough experience with them that I believe I have a pretty good sense of how they do business. I don't know the owner, but I do know a fair amount about his ethical and moral stance. I don't just own a BMW, I'm a car nut in general and a BMW aficionado in particular. I'm stopping in there whenever a new model comes out and in case you haven't noticed there have been a lot of new models in the last two years. I've driven everyone of them, except the new 7er or the ///M X's. I'm sure that move on BMW's part put y'all into quite a tizzy.

No, you seem to have missed the key points:

Quote:
Originally Posted by tjav8b View Post
Took my car into dealership this morning for a oil/brake change. I get a call a few hours later (not even from the manager of the dealership) that my car had an "accident" while being test driven. They stated the driver hit a patch of sand and slid into the curb at 20mph. Damage...Wheel cracked, tire blown, front end will need repaint and the strut is cracked open. Immediately called B.S. on the story and it was obvious temp manager knew what really happened when I got there but would not admit it. I asked where it happened and he said a few streets behind the dealership. So, I go check out the area and it didn't take long to find it. Around a turn was 30ft of tire marks (no sand) and not only one but two separate curb impacts and coming to rest in a puddle of strut fluid. Total distance from first curb impact to strut puddle was about 120ft! So, it is obvious what happened, the mechanic was out ragging my car and lost control. Manager on duty actually had the balls to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.

I have already told them to not touch anything and do not order anything until I contact them. I have already documented the crash site with video/pictures. Police told me they could not take a report because BMW had moved the car before I got there.

Anyone been in this type of situation before? Suggestions on how I should proceed?
I see lies about sand, that it was an accident when it was in M mode (which it should not have been) etc.

Last edited by parkerbink; 6th September 2010 at 04:45.
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Old 6th September 2010, 04:52   #498
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Man, you guys are quite a group. Konst is the only member (besides me, but I'm not really a member) I've seen post anything from a realistic, reasonable point of view and y'all jumped on him too for doing it.


I am out for good now. I thought the last few posts I made might get through to someone, but this is clearly a lost cause on my part.

Moderator, would you please disable my account? Thank you.

Last edited by 1bimmerguy; 6th September 2010 at 04:54.
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Old 6th September 2010, 04:57   #499
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Man, you guys are quite a group. Konst is the only member (besides me, but I'm not really a member) I've seen post anything from a realistic, reasonable point of view and y'all jumped on him too for doing it.


I am out for good now. I thought the last few posts I made might get through to someone, but this is clearly a lost cause on my part.

Moderator, would you please disable my account? Thank you.
How many times have you said you were done?

Why is anyone that disagrees with you wrong by default?

Why do you need your account disabled? If you decide to stop posting that will de facto stop you posting.
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Old 6th September 2010, 05:05   #500
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1bimmerguy No they didn't. They immediately acknowledged one of their employees was responsible and the they would be responsible to have it repaired. Do you guys actually think they wanted to keep the OP from seeing his car and the damage and just do a paste and slap fix up job? No BMW dealer in the country is that stupid.
yes, they acknowledged that one of their employees was responsible, but they initially weren't honest about how it happened and how said employee was reckless. Service Advisor claimed a story about "sand".

also:
Quote:
Manager on duty actually had the balls to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.
Quote:
I wouldn't say on the spot. The Service Advisor tried to cover for him for a few days with the "patch of sand at 20mph" story. Once the Service Director saw the crash site it was obvious they could not lie about it.
sorry 1bimmerguy, but i'm not ok w/ a dealership being dishonest and making up stories. I would rather prefer them to say "yes, our employee was reckless and damaged your car. We apologize sincerely, and the employee will be dealt with accordingly. We will make every effort to make things right, and work with you every step of the way to reach a solution where both parties have mutual agreement. We value you as a customer". Or something to that effect.

instead, the dealership set the tone of this whole thing by first lying. As the OP mentions, even the GM wouldn't be honest until he went to the crash site and finally admit the recklessness.

That in my book speaks volumes.

HERE IS AN EXAMPLE OF A PERSONAL EXPERIENCE

I took my m5 into a local BMW dealership b/c i had a flat tire. However, there was a minor incident where one of the employees forgot to put the parking brake on another car, causing it to bump into my rear bumper. All this had happened when i left, and the cars where on their lot.

The SA called me IMMEDIATELY. They were very apologetic and asked me to come down and check the damage. So i went back to the dealer and checked the damage. It wasn't that bad at all, very minor scuff, but still required the whole rear bumper to be painted.

When i walked in, the SERVICE MANAGER came by immediately, greeted me, and apologized. She took me to my car and went over the damage with me. They gave me a great loaner, and said the car will be fixed in 1 week at their certified body shop. That it will all be taken care of, at no cost at all, etc.

As promised, 1 week later to the date, car was ready. And when i came to pick it up, the SA and Manager greeted me AGAIN, apologized again, and ensured everything was to my satisfaction.

Needless to say, i was very impressed on how they handled the situation, very upfront, honest, and didn't try and hide anything. Because of how they handled the situation, and how they have treated me as a valued customer in the past, and present, i still go to them for service, etc.

I was very polite, patient, and professional the whole time. Didn't even post on any forum that this happened. Nor did i need to b/c i had trust in confidence in the way the dealer treated me and the situation

THIS IS A GREAT EXAMPLE of how these kinds of situations are SUPPOSED to be handled.
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Last edited by mdyaman; 6th September 2010 at 05:26.
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