Intermitant operaton of 6 cd player?

Legend · 18th September 2007, 20:06

Since I purchased an 06 M5 several months ago, when playing a CD from the 6 disk changer, the music stop for 5 to 20 seconds and then resumes play. This might happen two or three times with in 15 minutes and than not happen for several days. It does not seem to matter which of the 6 disks is playing. I just took it into the dealer he said that when they tested it, it worked fine and that I should pick up the car and let him know if it happens again. Two things come to mind with their approach; one it may never happen when at the dealers and two if it did, how would they diagnose it in the 5 to 20 seconds it is not working. Based on this, I don't see how they would ever determine and fix the problem. Has anyone experienced this problem and what was the fix, if it was corrected?

BMWNA · 21st September 2007, 21:13

Quote:

Originally Posted by Legend

Since I purchased an 06 M5 several months ago, when playing a CD from the 6 disk changer, the music stop for 5 to 20 seconds and then resumes play. This might happen two or three times with in 15 minutes and than not happen for several days. It does not seem to matter which of the 6 disks is playing. I just took it into the dealer he said that when they tested it, it worked fine and that I should pick up the car and let him know if it happens again. Two things come to mind with their approach; one it may never happen when at the dealers and two if it did, how would they diagnose it in the 5 to 20 seconds it is not working. Based on this, I don't see how they would ever determine and fix the problem. Has anyone experienced this problem and what was the fix, if it was corrected?

I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.

Barry Lausch · 22nd September 2007, 02:03

Never happened to me. The SA is basically telling you your full of ..........tell em to replace it.

Legend · 25th September 2007, 21:42

I am delighted to say that Jason of BMW NA contacted me today as a result of my post. He is going to research the problem and will work with me and my dealer to quickly correct the problem. I really like this pro-active approach. They routinely monitor this web site.

andrewsherman · 25th September 2007, 22:23

Nice to see. Keep us informed.