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Old 16th July 2006, 21:04   #1
AWBoy
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Horrible experience trying to get my M5

So I tried to pickup the M5 I committed to buying (I can still back out as per our terms) on EBay yesterday and had a really horrible experience. It's a loooong story (cliffs at end)......the end result is that I'm still in the exact spot I was Friday night

I got up early this morning, got to a BOFA and got me a certified check. I start driving down to Birmingham (I live in Nashville) and my AC cuts out about 20 miles outside of Birmingham. No way am I letting this keep me from my M5 though.

So I drive for the next 2 and a half hours in 100deg+ heat with no AC. My arm gets INSANELY sunburned. I finally get down there and there's the gorgeous M5 sitting right out front. But wait....there's nobody around and the gates are closed! I call the dealership owner's cell phone and she says she was taking care of her grandmother with a stroke in the hospital and she'll be over in 45 minutes.

4 hours later.....she hasn't arrived. She also isn't answering her cell phone. No returned calls or messages or anything. I've been standing outside in the Birmingham heat for 4+ hours at this point. I finally reach another guy that works at the dealership and he's in Memphis and can't reach her. She seems like she's dropped off the face of the earth. So I call the Birmingham Police and Alabama state troopers and they haven't had a single accident with a Mercedes (what she drives) reported across the state all day.

So, I take the only option I have and get in my car and come back to Nashville. Completely wasted day. I touched my car and got to stare at it for 4 hours and never even got inside of it.

Furthermore, I STILL have yet to get a call from the woman who owns this dealership!! If this wasn't family health related, I'd be going ballistic! And I hate to say it, but a good businessman (read between the lines in that statement) would have called NO MATTER WHAT and at least said that they couldn't make it that day. No harm no foul. As it was, I was completely ignored and forgotten. All I needed was a 5 second phone call explaining that she couldn't make it. I wasn't given even that.

(Mind you, about 20 other people stopped by the dealership and were shocked to see it closed. Many of them were previous customers who said that the business was excellent and I would do extremely well to do business with them)

I still think I'm gonna get the car but they are gonna bring it up here and I'm going to get a bigger discount. Today was a waste of my time and I want my Saturday back.

Cliffs: Drove to Birmingham after my AC cut out. Woman selling car never showed up at dealership she owns after I waited for 4+ hours.
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Old 16th July 2006, 22:13   #2
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ever consider that all cells phones are supposed to be turned off at the hospital? if her grandmother had indeed a stroke, selling the M5 would be the last of her priorities.
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Old 16th July 2006, 22:28   #3
AWBoy
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Quote:
Originally Posted by SANguru
ever consider that all cells phones are supposed to be turned off at the hospital? if her grandmother had indeed a stroke, selling the M5 would be the last of her priorities.
She said her grandmother was fine and on her way over. 4 hours later, and no news. Even if her grandmother took a turn for the worse, if it had been me, I would have taken 5 seconds to call and say I couldn't make it. Or call one of her employees and tell them what's going on. At least at some point during the entire day she should have been able to communicate to the outside world that something was wrong. The only other salesman I was able to reach who was in Memphis said he had no idea where she was! When you own a business, you have a responsibility to it and your employees. In any case, I had 3 grandparents die in the last year so I know how it feels and I know I would have been able to at least make a phone call during the ordeal.

In any case, if her grandmother indeed took a turn for the worse, then everything is completely understandable and there's no issues. It was still a bad experience on my part.

Last edited by AWBoy; 16th July 2006 at 22:33.
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Old 17th July 2006, 09:21   #4
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so this dealership has only one person running the whole show?
odd, typically there are several people in a dealership!
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Old 17th July 2006, 09:38   #5
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Her story doesnt sound right. I would not do business with them. Whats the dealerships name?
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Old 17th July 2006, 10:13   #6
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This doesn't make sense. Is this the only M5 in the country. Find another one.
I see a red flag.

RG
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Old 17th July 2006, 14:49   #7
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Quote:
Originally Posted by BayouBimmer
Her story doesnt sound right. I would not do business with them. Whats the dealerships name?
http://cgi.ebay.com/ebaymotors/ws/eB...MakeTrack=true

Looks like bidding has ended, somebody named sibblegp got it.
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Old 17th July 2006, 14:51   #8
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Could it be that they got a better offer after the bidding ended? That they're using this tactic to discourage you and get you to break the eBay terms & conditions of sale?
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Old 17th July 2006, 15:49   #9
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Could it be that they got a better offer after the bidding ended? That they're using this tactic to discourage you and get you to break the eBay terms & conditions of sale?
I really doubt her story is off. She finally sent an email saying that she had a very close call with a family member (I assume her grandmother). She apologized profusely and immediately offered to drive the car to me today.

So, with any luck, I'll have my car by the end of the day. We'll see what happens!
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Old 17th July 2006, 16:43   #10
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Quote:
Originally Posted by AWBoy
I really doubt her story is off. She finally sent an email saying that she had a very close call with a family member (I assume her grandmother). She apologized profusely and immediately offered to drive the car to me today.

So, with any luck, I'll have my car by the end of the day. We'll see what happens!
>>>

Certainly let us know!
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