Advancedautovations Won't Respond to My Issue!!! - The Unofficial BMW M5 Messageboard (m5board.com)

ALEV8 · 16th May 2005, 03:55

Bluetooth won't work and they don't respond to my e-mails. Nice.

Chuckc · 16th May 2005, 05:01

Quote:

Originally Posted by ALEV8

Bluetooth won't work and they don't respond to my e-mails. Nice.

How about the telephone????

Gustav · 16th May 2005, 08:07

Good idea Chuck. Please try to respond it with straight comination.

MIB · 16th May 2005, 08:11

Quote:

Originally Posted by Chuckc

How about the telephone????

I know how you think Mr C.

You have a way to state the obvious.

XrayMD · 16th May 2005, 23:05

They DO NOT provide phone support...only email support, at least that's what the website says!

Chuckc · 16th May 2005, 23:21

Quote:

Originally Posted by XrayMD

They DO NOT provide phone support...only email support, at least that's what the website says!

Well what good are they then....

Hopefully everything will work out...

ALEV8 · 17th May 2005, 03:17

YES! Why no responses to my e-mail. Maybe if the kit was $1000 then Parag could get a phone? This is absurd, guys. Too much money for me to navigate this myself (without support) considering I had a choice where to buy it! Has anyone ever dealt with the company directly or their support? I need help and I am $600 + in the hole here.........

ELEVENS · 29th August 2005, 19:31

Was this ever resolved? I'm having similar problems:

I ordered a BMW bluetooth kit on Friday August 19, and was told it was in-stock and would ship on Monday Aug. 22 via 2-Day FedEx.

Telephoned on Tuesday, and was told it hadn't shipped, it's in-stock and will ship on Wednesday Aug. 24 via 2-Day FedEx.

Emailed on Friday Aug. 26 (no reply)

Telephoned on Friday Aug. 26 ( no answer - voice recording said mailbox full).

Telephoned on Monday Aug. 29 ( no answer - voice recording said mailbox full).

Anyone else had troubles with this company? Is it even a legitimate business? It appears they are associated with the company TVonNav. I paid them $600. I'm thinking I need to notify my credit card company?

ard · 29th August 2005, 19:39

Quote:

Originally Posted by ELEVENS

It appears they are associated with the company TVonNav.

I'm thinking I need to notify my credit card company?

Same guy- Parag.

I'd cancel the transaction witht he card and refuse the shipment if it comes-

If this is how they treat 'customers to be' can you imagine the fun once the check clears if there is a problem???

chrisj · 29th August 2005, 19:43

Cancel it, buy the kit from bimmernav, and get the ULF from the dealer.

It'll end up costing about the same, and Martin at bimmernav is much more reliable. Haven't read anyone who had problems getting his kits to work (including me)