After missing my month-ahead scheduled Manhattan BMW appointment, I was forced to drive the 260 miles from NYC to Syracuse NY with a useless CD changer that was confidently displaying "NO DISCS" despite being locked and loaded.
I called Burdick BMW in Syracuse mid-day on Dec 23. Not only did they allow me to come in the next day, Christmas Eve, but they diagnosed the problem, replaced my CD changer, washed my car and had me out the door by 9:30 am, well in time to enjoy the dump of fresh powder on the nearby slopes.
Many thanks to Burdick - a very affable group who certainly helped me out - I'd likely be waiting until late February to get back into Manhattan BMW....
OT, I had a nice run Friday afternoon from PA into NJ on route 80 with a blue M3 (NJ Plates) - anybody here ??
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'02 Carbon Black / Caramel
New York City
this is the one place where lexus clearly outperforms everyone else. if it was a lexus dealer, you could go to the nearest one to you and they would be polite and youd have your car back in fine order, without the need to drive hundreds of miles. if anything, the story speaks to the nature of many M owners, that we are willing to do what it takes to do it right. its a pity that BMW has not been able to get all their dealers to fall in line.
in all fairness, Ive gotten pretty good service from Manhattan, but it should not be a spotty thing- every dealer has customers who would rave and just as many who would complain. until they can get the complaints to around 5%, they will be at a disadvantage and as cars become more and more capable and even similar things like dealer service will only become more and more important........
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All the best,
Jerry 00 Z8 Jet Black/Red Sport / some others
in all fairness, Ive gotten pretty good service from Manhattan, but it should not be a spotty thing-
I've gotten good service there too - every time.
The big issue I find now is just being able to get in; but hey, maybe I should quit whining and just chalk it up to life in the "big city" ( hard to do after 260 miles in the seat with audio options being crappy FM reception or my wife's John Denver cassette ). In any event, this post was mainly intended to be a plug for Burdick BMW for their great service, not a ding on the other guys.
By the way, just down the road from Burdick BMW is Burdick Lexus.......
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'02 Carbon Black / Caramel
New York City
Good story. If it makes you feel any better about Manhattan, in South Florida during the winter we have 3 week wait times for BMW appointments. Why? All the "New Yorkers" have arrived...
I have found most dealerships I have used in southwestern Ontario have treated me very well, even the ones that were not the selling dealer. I have even had to stop at a Detroit dealer and they were very receptive at looking at a canadian car.
The best example of service was back in the summer when my A/C would not come on in my 740 so the dealer principal kept the mechanic after hours to diagnose the problem. Not to keep me waiting, he then loaned me his 745i and told me my car would be ready in the next morning. My car was ready as promised, cleaned and ready to go. Granted these are smaller dealerships that probably don't get the traffic of some of the east coast or west cosat U.S. dealerships.
It's nice to hear these stories, hopefully when you get that survey call you will hook 'em up with some good ratings
ME, I was just curious, are the higher ups at BMWNA aware of these dealer issues, or do they just not care since sales just continue to go higher and higher?
-Chris
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'00 M5 Anthracite - Imola Red/Black, bone stock, 11,000 miles (Yep she's a garage queen)
Originally posted by Chris Foote hopefully when you get that survey call you will hook 'em up with some good ratings
You bet. It is important to provide both positive and negative feedback so that the dealer and pass on the good news to the staff or make the necessary adjustments internally.
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