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E39 M5 and E52 Z8 Discussion 1998-2003 Advertiser's Forum

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Old 28th September 2011, 19:36   #1
desmotesta
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Paging ANYONE from Powerchip
Please excuse me for using the board for a page-out but I have sent PM's , voicemails and Emails over the last 7-10 days and I am not getting any response from Powerchip.

Both email addresses in Powerchip Sig are returning to Undeliverable:

Powerchip,

if you are having communication issues with your phones or emails, please reply to this post or PM me.

thank you
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Old 28th September 2011, 21:17   #2
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Dont know how to put this in the reply but according to there member page they were on here lastnight around 9pm.

Good luck
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Old 28th September 2011, 21:54   #3
M540i
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Sounds like it is time to make the switch to Evolve and get the Alpha-N MAF-less tune. They are much better at servicing their customers after the sale as well, I hear. Good luck. Sorry for your troubles and hassle.
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Old 28th September 2011, 21:54   #4
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Hope this is not a sign of the future.....I've been on the fence between tuners, but this lack of customer service may just help me decide which way I go. Keep us updated. Thanks.
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Old 28th September 2011, 22:23   #5
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Very interesting. Matt was a "nights and weekends don't matter" type of guy when it came to customer service and is a lot of the reason that I (and likely many others) went with PC. Now that he's gone, we'll see how they continue to carry the battle standard...
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Old 28th September 2011, 22:24   #6
timmay77
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Maybe send a PM to Gustav? Let him know that one of his board sponsors is failing to uphold their responsobilities to their customers?
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Old 28th September 2011, 22:28   #7
E55AMG2
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Quote:
Originally Posted by CMBeamerM5 View Post
Hope this is not a sign of the future.....I've been on the fence between tuners, but this lack of customer service may just help me decide which way I go. Keep us updated. Thanks.
Why on the fence?
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Old 28th September 2011, 22:46   #8
desmotesta
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Quote:
Originally Posted by CMBeamerM5 View Post
Hope this is not a sign of the future.....I've been on the fence between tuners, but this lack of customer service may just help me decide which way I go. Keep us updated. Thanks.
Right around the time of the GB, Powerchip had an alleged issue with AT&T and they were off the grid for hours to a couple of days.

I am hoping it is an issue like that.
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Old 28th September 2011, 23:04   #9
M540i
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Quote:
Originally Posted by CMBeamerM5 View Post
Hope this is not a sign of the future.....I've been on the fence between tuners, but this lack of customer service may just help me decide which way I go. Keep us updated. Thanks.
You could benefit from a read of this thread then: Anyone with a Dinan S2 do an Evolve software upgrade?

Talk to E55AMG2 about the Alpha-N tune. Sounds pretty incredible to me too. Me thinks me wants it soon!
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Old 28th September 2011, 23:09   #10
desmotesta
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Quote:
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You could benefit from a read of this thread then: Anyone with a Dinan S2 do an Evolve software upgrade?

Talk to E55AMG2 about the Alpha-N tune. Sounds pretty incredible to me too. Me thinks me wants it soon!

I dont mean to turn this into a Tune-A Vs Tune-B thread. I have beeen unable to get in touch with them and apart from some minor issues the tune works for me. I cant see myself spending almost twice for similar product, especially when the rest of my car is stock and I do not plan to get header /other mods in the future.
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