Rezf

Hello guys,
There has been much concern lately about poor or sub-par experiences by various board members with BMW Service Centers. I thought I would share my experience with BMW of Gallery in Norwood, MA. I called them up last week to make an appt. to put my Dinan exhausts on my '02 M5. The gentleman, Steve Almeida gave me an appointment for today. Now, this is not a BMW warranty issue; however, they STILL provided me with a Brand new '02 BMW 525i loaner for the day FREE OF CHARGE!! I asked them to not have anyone test drive my car. He assured me of this and gave me his word. When I went to pick up my car everything was done right. In fact, I glanced over the work order and saw the following highlighted in green marker: "The car is not to be test-driven under any circumstances" Needless to say, I had my own mileage and trip odometer recorded from before and I can vouch for them. When I went to the counter to pay the bill, unexpectedly, the Service Manager, Charlie ?, came up to me to introduce himself and congratulate me on my "fine car". The whole experience was done with professionalism and class. In fact, afterwards, I felt bad for being too nitpicky with my orders and instructions. However, they obliged with a smile on their faces. This has got to be one of the most positive experiences I have ever had with BMW Service. And the crazy part is they don't even know me. I have never even bought any of my previous BMWs from these guys. They definitely rolled out the red carpet for me. I highly recommend these guys to anyone looking for a quality service center.
No pompous attitude from this service center. They genuinely want to please the customers!

__________________
RezF

2008 Aston Martin Vantage
2008 X5 3.0 Mineral Green with ALL options

doug

Rezf,

That's really refreshing to hear after so many negative stories. I too have heard nothing but good things about BMW Gallery-- most notably how well they treated SouthshoreM5 after his recent debacle. It's great to hear when a customer service business actually gets it-- an increasing challenge these days!

__________________
2003 M5 Sterling Grey/Black
V1/StealthOne
Ultimate Pedals Titanium
Factory Brake Duct Upgrade
Supersprint Cat-back race exhaust
UUC Evo 3 SSK/DSSR/Black Tranny Mounts
OEM 9.5" rims x 4 with 275/35ZR18 Pilot Sport PS2, racing metal value stems
OEM MP3-capable CD Changer, Bluetooth (12th Generation), Sirius Satellite radio, DVD Nav 2007.2

A_Train

Had a similarly positive experience with the Gallery gang, and Steve in particular, a few weeks ago when installing the Dinan software. Professional, friendly, and simply did everything the right way; no ifs, ands, or buts. Was also my first time at Gallery.

- A-Train

TCM

Glad to see you got treated in a respectful manner. We hear so many bad things about dealers but there are some good ones out there. Gallery seems to be pretty fair from all accounts I have heard. Glad to see you are happy Reza.

__________________
T.C.
'01 Silverstone M5
AutoSolutions:short shift kit (40% reduction)
Automotive Specialist:cold air intake, swaybar brackets
Dinan:front strut tower bar, rear swaybar
Kelleners: race exhaust, suspension, ecu software
Rogue Engineering:transmission mounts
SuperSprint:X-pipe

EMFIVE

Glad to hear that Rezf. Maybe i'll go there for my next service

By the way, Im preety sure that we met on Newbury near Virgin store couple of weeks ago... Nice color

EMFIVE

BostonRocket

That is great to hear that they treated you well. I do all of my business with them now, no complaints. It seems that Southshore's little incident has made them ultra-repsectfult o M5 owners! J/k, they are a class act!

My car is in their bodyshop to have the bumpers repainted. The paint job was not up to my standards the first time around, and they, without hesitation, booked a time to have my bumpers repainted and refinished all at their cost, and with a free rental car. Talk about great customer service.

'Rocket

__________________
2006 Silver Grey on Indianapolis Red M5

Kelleners-Eisenmann Race Exhaust
H&R Springs

GONE - 2003 TiAg/Black E39 M5
GONE - 2001 TiAg/Black E39 M5

ALX

This is the kind of story that does the heart (and car ) good! I may have to check these guys out!

ALX

__________________
-e46 UUC Rasp-X pipe FOR SALE
-e46 Kelleners 83mm exhaust FOR SALE

2004 M3 Convertible- GONE!
2003 X5- GONE!
2000 M5 Good times, good times.

Chris Foote

This is really nice to hear....thanks for sharing!

-Chris

__________________
'00 M5 Anthracite - Imola Red/Black, bone stock, 11,000 miles (Yep she's a garage queen)

Bluewater M5

Hey that is not fair. Shouldnt this be the rule and not the exception?

__________________
Jimmy
2002 M5 Bluewater (sold)
Luxury with Bruyere trim
Supersprint X-pipe on stock exhaust

tfung

thanks for sharing Rezf! I love the BMW Gallery guys... they're all really nice and love our cars.... I really think it's hard to find a dealership like that around these days....

__________________
US Spec 2001 E39 M5 - LHD
AC Schnitzer
DFC suspension, anti-sway bars, pedals
front splitters, rear wing w/ carbon fiber

Dinan
CAI, MAFS, Throttle bodies, Velocity Stacks,
Stage 2 aluminum flywheel, front + rear strut bars,
3.45 differential

Others
Custom G-power Exhaust, Autosolutions short shifter
Supersprint Headers, Racing Cats, X-pipe
SPEC stage 3 clutch, Powerchip ECU, Schrick Cams
OZ Racing Superleggera III f19x8.5 r19x10.5, Brembo brakes
Evosport Power Pullies, Rouge transmission mounts, Plasma ignition coils
Euro interior conversion, M-technic grill with brake ducts, turbo timer
CA Automative custom carbon fiber hood


Euro Spec 1999 E39 M5 - RHD
ACS Sports Suspension, anti-sway bars, Type III Racing f19x8.5 r19x9.5


2007 Mercedes E63
2007 Corvette Z06
2008 Nissan GTR

atomic80

It's always nice to hear positive stories and yours is certainly no exception!

I can also vouch for both of my local service department at BMW of Seattle and Bellevue. Both have been good to me.

__________________
Jason
Lighting Guru & Picture Poster Extraordinare!
'05 Range Rover w/mods
'05 K1200S w/mods
'07 997TT w/mods