As I have read in previous posts there are lots of concerns about joy rides when taking your car in for service. I personally cannot stand dealers who take joy rides, They give us "Good Dealers" a bad name. We have enough problems from day to day, we certainly do not need extra caused from our own dealers. One good way to let the dealer know not to joyride in your car is quite simple-TELL THEM NOT TO-- I have numerous customers to ask for us not to drive the cars even if required. Which is perfectly fine with me. Or they may ask to be around for the ride. Always reset your trip when taking a car in, or record your mileage. On an average service my techs drive the car 4 miles. 2 miles is standard for BMWNA on routine service. Plus after my tech is finished with the car, If there is anything out of routine my Shop Foreman may test drive the car 2 miles. I have also had customers request to record why I drove the car and how many miles for each concern-which is also wonderful. Hey let's face it this is your $70-80k car not mine. If you want me to drive it, no problem, if not I want. whatever you want I will do. Also on every repair I can tell you how much the car was driven. We record the in and out mileage on the Work Order and on the invoice for the customer. (this is something new we started for the customer-recording on the invoice) I have 17 of the best techs in the country. with half of them Master techs. And everyone of them respect the cars. They know that we do not tolerate joyrides or abuse to customer cars.
Thanks for the input "from the other side" Matt. It's been long due that we have a Service Advisor put their two cents into some of the situations that board members have encountered.
As you may know by now I am not fond of anyone joy riding in any car that is not their own. I was close to being deported from Chapel Hill because of my public dislike and witness of Performance BMW's shady business practices.
I was happily surprised by the treatment I recieved at your dealership and plan on continuing business with your department as long as I own a BMW. (Even though it is close to an hour away)
As always, thanks for caring. Were glad to have you on the board. You can learn a lot here. All of us have.
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Chris Z
2003 Porsche C4S
Jet Black on Grey
6spd
00 M5 / Carbon Black / Imola Red / Titanium
B&B Tri Flo's, K&N's
Dinan Stage II Software,
UUC Short Shift, ACS Pedals
Euro angel eyes
StageII Xenon, Amber Fogs
19 inch BBS LM's
KW Variant 2 Coilovers
Nowack / HD Ducts
Mintex Pads (red box)
Euro arm rest
(press www button for pics)
SOLD! (boohoo)
Glad to hear such a positive response from a SA. Unfortunately, not all SA and dealership feel the same way. I think in California, the dealership around here see so many M5s they dont think to give us a little more TLC. I find it interesting what you have stated. On my 1200 mile service I told my SA specifically not to test drive the car, and he still did. He even gave me attitude that I would question the dealership. Even after speaking to the Service Manager, he agreed that all cars needed to be test driven. I disagreed that the 1200 mile service needed one. What can I do? The appointment was made only 2 months in advance.
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Jimmy
2002 M5 Bluewater (sold)
Luxury with Bruyere trim
Supersprint X-pipe on stock exhaust
Joy Rides at dealers
I am not fond of anyone joy riding in any car that is not their own. I was close to being deported from Chapel Hill because of my public dislike and witness of Performance BMW's shady business practices.
Seriously, we're glad to have you here. We all wish service advisors were like you.
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